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618投入和成交双增长 宠物赛道里最有定力的品牌走得最稳

April 2026-06-10 07:12
April 2026/06/10 07:12

邦小白快读

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本文梳理了国内宠物赛道的发展现状,拆解了头部品牌皇家的成功经营经验,干货内容如下:

1. 当前行业整体情况:2025年国内城镇犬猫数量达1.26亿只,宠物市场规模突破3000亿元,连续多年保持7%以上的增速,行业整体仍有增量空间,但多数品牌陷入价格战拉低品控、进而导致回购率下滑的恶性竞争,只有保持定力深耕产品的品牌才能稳定增长。

2. 头部品牌的核心经营经验:皇家入华30年始终聚焦宠物主粮赛道,坚持原料100%溯源、批批检测的严格品控,针对不同品种、不同年龄段宠物研发精准营养配方,同时布局线上线下科学养宠生态圈,30年积累了用户信任资产,实现远超行业大盘的稳定增长。

3. 对养宠读者的参考:选粮可优先选择匹配宠物品种、年龄的精准配方产品,更符合宠物的健康需求。

本文分析了宠物赛道的消费趋势与竞争困境,拆解了皇家的经营策略,对宠物品牌商有多方面干货参考:

1. 消费趋势方面:当前市场整体增量稳定,老龄宠物占比快速提升,单猫家庭增多,科学喂养需求崛起,细分品种、细分生命周期的精准营养需求还有大量增量空间,避开价格战的长线品牌有更大增长机会。

2. 产品研发方面:要避开跟风热点的短线思维,长期深耕核心赛道,依托多渠道数据挖掘真实用户需求,针对细分场景做定制化开发,比如针对单猫家庭推出小克装罐头,针对老年宠细分年龄段开发专用粮,满足差异化需求。

3. 渠道与营销方面:可将天猫作为核心经营阵地,利用平台大数据做新品需求验证,依托平台宠物档案、会员体系搭建全生命周期用户运营体系,同时坚持线下做科学养宠教育,积累品牌信任,跳出恶性价格战陷阱。

本文梳理了宠物电商赛道的竞争现状与新增量机会,拆解了皇家的运营经验,给宠物卖家带来诸多参考:

1. 市场机会层面:当前宠物赛道仍保持7%以上的年增速,规模突破3000亿,细分领域存在大量未被满足的需求,比如老龄宠专用粮、特定品种专用粮、适配单猫家庭的小规格产品等,都是可切入的增量方向。

2. 风险提示层面:当前行业普遍存在过度依赖流量、跟风选品的短线操作,很容易陷入“抢市场打价格战→压缩成本降品控→用户不满回购下滑”的不可能三角,卖家要提前避开这类陷阱。

3. 可借鉴的运营经验:可以把天猫作为核心经营阵地,利用平台的大数据能力挖掘用户需求、验证新品方向,借助平台宠物档案、会员体系做精细化全生命周期运营,通过专业科普植入用户心智,积累自有复购用户资产,实现长期稳定增长。

本文分析了宠物赛道的需求变化,总结了头部品牌对产品的要求,给宠物生产工厂带来诸多干货启示:

1. 产品生产和设计需求层面:当前宠主的需求越来越细分,对产品的精准度要求大幅提升,需要针对宠物不同品种、不同年龄段、不同家庭结构做定制化开发,比如柯基专用的四叶草型低脂颗粒粮、单猫家庭的88g小克装罐头、分档设计的老年猫粮,都对配方研发、产品设计提出了更高要求。

2. 商业机会层面:头部品牌越来越重视长期品控,皇家上海工厂投产16年没有免检供应商,每年要检测超过50万个样品,坚持全球统一品质标准,工厂只要建立严格的品控体系,就能获得长期稳定的合作机会,深耕品质才能积累长期竞争力。

3. 数字化转型启示:工厂可以联动品牌方和电商平台,利用平台的用户数据挖掘真实需求,优化产品设计和生产规划,减少供需错配带来的库存浪费,依托大数据实现更精准的产品开发,适配市场需求。

本文梳理了宠物行业的发展趋势、品牌方的核心痛点,总结了可行的解决方案,对宠物行业服务商有较高参考价值:

1. 行业发展趋势:宠物行业持续保持增长,进入电商下半场后,品牌方的经营逻辑从追逐脉冲式流量增长转向追求稳定可持续增长,越来越重视用户资产沉淀和长线布局,对专业的研发服务、运营服务、用户工具服务的需求持续提升。

2. 品牌方核心痛点:一是新品开发依赖经验判断,容易出现供需错配,投入大收效低;二是品牌的专业产品力难以被普通宠主感知,无法转化为购买决策;三是宠物行业本身存在消费者与使用者分离、传统用户标签精准度低的问题,难以开展精准用户运营。

3. 可参考的解决方案:服务商可以对接天猫的TIMC创新中心、大数据、宠物档案等资源,为品牌提供新品调研、用户运营支持;也可参考皇家与淘宝大学的合作模式,开发专业养宠知识培训体系,帮助品牌把专业价值传递给终端用户,提升转化效率。

本文分析了当前品牌方对电商平台的核心需求,总结了天猫运营宠物品类的成功经验,对平台运营有诸多参考:

1. 商家的核心需求:当前品牌方对平台的需求已经不只是流量曝光,更需要稳定的日销基本盘、更高的利润空间,以及可沉淀的自有用户资产,帮助品牌解决长线经营的问题,跳出流量价格上涨、恶性价格战的困境。

2. 可推广的成功经验:平台可以搭建大数据赋能体系,通过创新中心帮助品牌验证用户需求,降低新品开发风险;推出宠物档案这类垂直工具,解决宠物行业用户运营精准度不足的问题;完善会员体系,帮助品牌沉淀高价值复购用户;对接培训资源,帮助品牌传递专业价值,植入用户心智。

3. 风向规避:平台需要持续优化高价值用户的运营,保持核心用户的消费优势,避免陷入单纯拼低价的恶性竞争,才能吸引品牌长期入驻,实现平台与品牌的双赢,目前新入驻天猫品牌数量环比增长30%,已经印证了该模式的可行性。

本文研究了国内宠物赛道的竞争格局,总结了电商下半场品牌经营的新动向,对产业研究有较高参考价值:

1. 产业新动向:国内宠物市场规模已经突破3000亿元,连续多年保持7%以上的增速,行业进入存量竞争阶段,品牌经营出现明显的价值回归趋势,越来越多品牌将天猫作为核心经营阵地,从追逐脉冲式流量增长转向追求稳定的复购增长,行业从跑马圈地进入深耕用户的新阶段。

2. 行业新问题:大量品牌涌入后,行业普遍陷入“价格战→品控下降→回购率下滑”的不可能三角,过度依赖流量的短线思维让多数品牌利润微薄,难以长线发展;同时宠物行业本身存在消费者与使用者分离、传统用户标签失效的运营难题,行业亟待探索新的可持续模式。

3. 商业模式创新:头部品牌皇家探索出了“精准产品研发+核心阵地经营+全生命周期用户运营”的长线经营模式,通过坚守品质、细分研发、线上线下联动积累信任,依托平台工具实现精细化运营,验证了该模式的可行性,为宠物行业的长期发展提供了可参考的样本。

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Quick Summary

This article outlines the current development status of China's pet industry and breaks down the successful operational experience of leading brand Royal Canin. Key takeaways are as follows:

1. Current overall industry status: By 2025, the number of urban dogs and cats in China will reach 126 million, and the total market size will exceed 300 billion yuan, maintaining an annual growth rate of over 7% for consecutive years. The industry still has room for incremental growth, but most brands are trapped in a vicious cycle: price wars lower quality control, which in turn drives down customer repurchase rates. Only brands that stay focused on product excellence can achieve steady growth.

2. Core operational lessons from the leading brand: Royal Canin has focused exclusively on the pet food segment over its 30 years in the Chinese market. It maintains strict quality control with 100% traceable raw materials and batch-by-batch testing, develops precision nutrition formulas tailored to pets of different breeds and life stages, and builds an online-offline ecosystem for scientific pet parenting. Three decades of operation have built strong user trust, enabling the brand to deliver far more stable growth than the overall industry average.

3. Takeaways for pet owners: When selecting pet food, prioritize products with precision formulas matched to your pet's breed and age, as these better meet your pet's health needs.

This article analyzes consumption trends and competitive challenges in China's pet sector, breaks down Royal Canin's operational strategy, and offers key takeaways for pet brand owners:

1. Consumption trends: The overall market continues to see steady incremental growth. The share of senior pets is rising rapidly, single-cat households are becoming more common, and demand for science-backed pet feeding is growing. There remains substantial untapped growth potential for precision nutrition tailored to specific breeds and life stages. Long-term-focused brands that avoid price wars have greater growth opportunities.

2. Product R&D: Brands should avoid short-term thinking that chases trending fads, and instead focus on long-term development of their core category. Leverage multi-channel data to uncover real user needs, and develop customized products for segmented scenarios. Examples include small-size cans for single-cat households and breed- and age-specific food for senior pets to meet differentiated demand.

3. Channels and marketing: Brands can position Tmall as their core operational hub, use the platform's big data to validate demand for new products, and build a full-lifecycle user operation system supported by the platform's pet profile and membership systems. At the same time, invest in offline science-backed pet parenting education to build brand trust and escape the trap of vicious price competition.

This article outlines the competitive landscape and new incremental opportunities in the pet e-commerce sector, breaks down Royal Canin's operational experience, and offers key insights for pet sellers:

1. Market opportunities: The pet sector continues to grow at an annual rate of over 7%, with a total market size exceeding 300 billion yuan. There is a large amount of unmet demand in segmented niches, such as senior pet food, breed-specific food, and small-size products for single-cat households, all of which are viable incremental entry points.

2. Risk warnings: Many sellers currently rely on short-term tactics such as over-dependence on traffic and trend-chasing product selection, which easily trap them in an impossible trilemma: fight for market share with price wars → cut costs and reduce quality control → user dissatisfaction drives down repurchases. Sellers should avoid this trap proactively.

3. Actionable operational lessons: Position Tmall as your core operational hub, leverage the platform's big data capabilities to uncover user demand and validate new product directions, use the platform's pet profile and membership systems for refined full-lifecycle user operations, build brand awareness through professional popular science content, and accumulate your own base of repeat users to achieve long-term stable growth.

This article analyzes shifting demand in the pet sector, summarizes product requirements from leading brands, and offers key insights for pet product manufacturers:

1. Product development and design demand: Pet owner demand is becoming increasingly segmented, with much higher requirements for product precision. Customized development is needed for different pet breeds, life stages, and household structures. Examples include low-fat four-leaf-clover-shaped kibble for Corgis, 88g small-size cans for single-cat households, and tiered senior cat food, all of which place higher demands on formula R&D and product design.

2. Business opportunities: Leading brands are increasingly prioritizing long-term quality control. Royal Canin's Shanghai factory has not granted any supplier exempt status from inspection in 16 years of operation, tests more than 500,000 samples annually, and adheres to a global unified quality standard. If factories build strict quality control systems, they can secure long-term stable cooperation opportunities, and build long-term competitiveness through a focus on quality.

3. Digital transformation insights: Factories can collaborate with brand owners and e-commerce platforms to use the platform's user data to uncover real demand, optimize product design and production planning, reduce inventory waste caused by supply-demand mismatch, and leverage big data to develop more precisely targeted products that match market demand.

This article outlines development trends and core pain points for brands in the pet industry, summarizes viable solutions, and offers high reference value for pet industry service providers:

1. Industry development trends: The pet industry continues to grow, and entering the second half of e-commerce, brands have shifted their operational logic from chasing pulsed traffic growth to pursuing stable, sustainable growth. Brands are increasingly focused on user asset accumulation and long-term布局, driving continuous growth in demand for professional R&D services, operational services, and user tooling services.

2. Core pain points for brands: First, new product development relies on empirical judgment, which often leads to supply-demand mismatch, high investment and low returns. Second, brands' professional product strength is difficult for ordinary pet owners to perceive, and cannot be converted into purchase decisions. Third, the pet industry inherently has a separation between consumers (buyers) and end users (pets), and traditional user tagging has low accuracy, making precise user operations very difficult.

3. Viable solutions: Service providers can partner with Tmall to access resources including the TIMC Innovation Center, big data and pet profiles, to provide brands with new product research and user operation support. They can also draw on Royal Canin's cooperation model with Taobao University to develop professional pet parenting knowledge training systems, helping brands deliver their professional value to end users and improve conversion efficiency.

This article analyzes brands' core demands for e-commerce platforms, summarizes Tmall's successful experience in operating the pet category, and offers key insights for platform operators:

1. Core merchant demands: Brands now demand more from platforms than just traffic exposure. They also need a stable base for daily sales, higher profit margins, and the ability to accumulate their own proprietary user assets, to help them solve long-term operational challenges and escape the dilemma of rising traffic costs and vicious price competition.

2. Scalable successful practices: Platforms can build big data-enabled systems, use innovation centers to help brands validate user demand and reduce new product development risk. Launch vertical tools such as pet profiles to solve the problem of low user operation accuracy in the pet industry. Improve membership systems to help brands accumulate high-value repeat users. Connect training resources to help brands deliver professional value and build mindshare among users.

3. Risk mitigation: Platforms need to continuously optimize operations for high-value users, preserve the consumption advantage of core users, and avoid falling into vicious competition based purely on low prices. This approach attracts long-term brand入驻 and achieves win-win outcomes for platforms and brands. Currently, the 30% month-on-month growth in new brand入驻 on Tmall has already validated the feasibility of this model.

This paper studies the competitive landscape of China's pet sector, summarizes new trends in brand operation in the second half of e-commerce, and offers high reference value for industry research:

1. New industry trends: China's pet market has exceeded 300 billion yuan in size, maintaining an annual growth rate of over 7% for consecutive years. The industry has entered a stage of stock competition, and an obvious value regression trend has emerged in brand operation. More and more brands are positioning Tmall as their core operational hub, shifting from chasing pulsed traffic growth to pursuing stable repurchase growth. The industry has moved from a period of land grab to a new phase of deep user cultivation.

2. Emerging industry problems: After a flood of new brands entered the market, the industry is broadly trapped in an impossible triad: price wars → falling quality control → declining repurchase rates. Short-term thinking centered on over-dependence on traffic leaves most brands with thin profit margins and makes long-term development very difficult. At the same time, the pet industry faces inherent operational challenges: the separation between consumers and end-user pets, and the obsolescence of traditional user tagging, so the industry urgently needs to explore new sustainable models.

3. Business model innovation: Leading brand Royal Canin has developed a long-term operational model of "precision product R&D + core hub operation + full-lifecycle user operation". It has accumulated trust through a commitment to quality, segmented R&D, and online-offline integration, and achieved refined operation leveraging platform tools. This model has been proven feasible, providing a referenceable sample for the long-term development of the pet industry.

Disclaimer: The "Quick Summary" content is entirely generated by AI. Please exercise discretion when interpreting the information. For issues or corrections, please email run@ebrun.com .

I am a Brand Seller Factory Service Provider Marketplace Seller Researcher Read it again.

国内宠物市场竞争日益激烈,越来越多的品牌正在持续涌入这一赛道:

一方面,2025年城镇犬猫数量已达1.26亿只,持续增长的养宠需求带来了突破3000亿的市场盘子,且连续多年保持7% 以上的增速,为商家带来无限增量空间。

但另一方面,不少宠物商家却表示:“市场竞争太激烈了,我们被困在了一个不可能三角里”。商家想要抢占市场就得打价格战,打价格战就难以兼顾品控,品控一旦波动,用户用脚投票,回购率直线下降。

然而,面对不断加剧的竞争格局,最有定力的品牌走得最稳。

今年618,有一个品牌连续5年稳居天猫宠物行业Top5,更凭借清晰的战略定位+超高的用户复购率,实现了远超大盘的增长和经营效益。

这个品牌就是皇家。

01 皇家中国30年:在宠物银发潮下“精准”突围

运营社认为,部分宠物品牌之所以“深陷不可能三角”,很大程度上是因为过度依赖流量,导致短线思维。

比如选品上,什么品类火就跟风做什么,商家没有精力打磨产品。热度一过,用户不买账,只能打折促销,品控随之崩塌;再比如转化上,爆发全靠投放拉新客,没有形成自己的生态圈。随着流量价格持续攀升,ROI走低,利润也就越来越薄。

面对这样的行业困境,皇家一直在坚持不同的打法:

第一,长期深耕高潜力赛道,进行有效“厚积”。皇家中国大零售和繁育渠道总监肖磊指出,犬猫的主要能量来源都是主粮,因此从1995年进入中国后的30年里,皇家始终专注宠物主粮品质。以原材料为例,皇家上海工厂投产16年至今没有一家免检供应商,所有原料要求100% 溯源,入厂坚持批批检测,并且坚持采用全球统一标准,不通过不放行。皇家工厂实验室每年要对超过50万个样品做评估。正是十多年来始终如一的质量坚守让皇家主粮成为无数养宠新手的“第一袋粮”。

第二,在激烈竞争中做到“人有我精”。 利用全球58年的研发创新实力,结合本土洞察,以“双通道”组合拳不断拓宽边界。主粮赛道竞争激烈,皇家破局利器是“精准营养”——目前皇家在全球针对不同品种、不同年龄段宠物的营养需求,定向研发超过600种干粮和湿粮配方,在中国大陆市场销售的有350多种产品。

以柯基为例,它“腰长腿短”易发胖,关节压力大。2025年,皇家在入华30周年之际,于中国全球首发柯基犬专用品种粮,这是首个针对中国宠主的品种偏好,为柯基这一国内热门犬种量身定制的配方。依托全球研发实力,皇家为这一品种量身定制了“轻盈”配方,不仅采用科学低脂配方设计,将粗脂肪含量减少28%,同时调整了颗粒密度,甚至改变了颗粒的形状,采用四叶草型颗粒形状,让颗粒密度减少15%,帮助柯基维持理想体重、保护骨骼关节和皮肤毛发健康。这些提供精准营养的皇家主粮也因此备受资深养宠人信赖。

第三,长线布局生态圈,积累用户信任资产。在交流中,皇家中国大零售和繁育渠道总监肖磊表示,尽管电商生意占比超过七成,皇家始终保持对于线下的投入和重视——从繁育人的第一口粮,到呼吁宠物定期到医院体检的“带宠去医院”,再到线下的消费者教育沙龙,皇家把和宠主的每一个触点视为“科学养宠教育的前沿阵地”,而非单纯的卖货场。正是这种线上线下联动的生态圈布局,让皇家在用户心中积累了30年的品牌信任资产。

对于精准营养的坚持和沉淀,加上30年积累的宠主信任,让皇家在“宠物银发潮”来临时稳稳站在了风口中央。随着第一代“毛孩子”逐渐老去,7岁以上“老龄”宠物比例急速上升,科学“养老”成为越来越多宠主的新需求。

而这种需求最集中的爆发地,正是天猫。

天猫是国内宠物市场第一大电商平台,目前年度活跃养宠用户数量已超1 亿。

运营社了解到,今年618,皇家在天猫的投入同比增加显著,同时作为先锋阵地首发上架了适合11岁以上老年猫的专用猫粮新品。作为分龄粮的先行者,这一新品助力皇家把“老年”这一生命周期的精准营养解决方案切得更细,分成7 岁以上的“初老猫”和11岁以上的“老年猫”两档,新品成交超百万。

但细看这份增长,我们发现一个有意思的现象:当很多品牌在追逐直播和短视频的“脉冲式”爆发时,皇家却在坚持“犬猫优先”,用“精准”的产品来满足犬猫不同生命周期的健康需求,同时不断深化和天猫等平台的合作,提升服务质量,优化人群运营动作,实现高质量、高频次的复购。

投入增加的背后,并非简单的预算倾斜,而是品牌将30年积累的专业能力,通过天猫进一步放大。

02 聚焦天猫:比选货架更重要的,是经营好阵地

“我们的投资不是跟着流量走,而是跟着用户走。”

对皇家来说,天猫并非简单的货架场域,而是品牌从线下延续到线上的核心经营阵地。

1)新品上市:用数据替代经验

新品是品牌增长的引擎,但新品从研发、上市到爆发,需要公司投入大量资源。如果对用户需求洞察失误,供需错配,就会导致市场接受度低、启动慢,投入大却收效甚微。

皇家在中国布局一款新品上市的核心逻辑是数据和洞察,而非仅仅是经验。这份数据来自一线繁育人、宠物医院和宠物门店,也来自天猫强大的大数据能力

首先,团队会分析天猫站内的热门搜索词,了解宠主在关注的品种、健康问题和产品需求。其次,借助TIMC(天猫创新中心)进行定量调研,验证用户需求的真实规模,并据此制定精准的营销策略。最后,也是最重要的一环——天猫官方旗舰店评论区的消费者最真实的声音。皇家团队会定期梳理用户评价,从中捕捉产品的优化空间和未被满足的需求。

典型案例就是今年618推出的88g小克装奶糕罐头。

此前,皇家的奶糕罐头为195g装。通过天猫评论区,皇家团队发现大量单猫家庭用户反馈:“一顿吃不完,放冰箱后猫有时不爱吃,隔天拿出来温度不够,猫闻不到味道就不吃了。”基于这一洞察,针对中国市场,皇家快速调整产品规格,推出88g小罐装,既解决了单猫家庭的浪费问题,也提升了猫咪的进食体验。

家电商团队在采访中表示,这款新品于今年年初上市后获得热烈反响,有效帮助皇家提升湿粮渗透率。

2)内容转化:让专业优势被“感知到”

在国内,科学喂养的普及率仍有待提升,很多宠主并不知道不同品种、不同年龄段的猫狗需要差异化营养。因此,即使皇家具备产品力优势,如果用户“感知不到”,专业价值也难以转化为购买决策。

对此,皇家团队在经营中发现,其目标人群与天猫88VIP用户高度重叠,这让品牌的心智培育更加高效。

首先,依托天猫的算法推荐机制,皇家的品种粮、处方粮等专业产品能够更精准地推送给关注科学喂养、愿意为宠物健康投入的高净值用户。数据显示,皇家在天猫的品种粮渗透相对更高、消费者粘性更强,体现了人群匹配的重要性。

其次,皇家与淘宝大学合作打造“宠物金牌健康顾问”认证体系,将宠物营养知识开发成数十节课程,开放给天猫生态的从业者,让专业科普渗透到每一次咨询中。以英短猫为例——该品种心脏问题频发。经过培训的客服会主动向宠主科普这一风险,并解释皇家英短品种专用猫粮中牛磺酸配比的调整逻辑。用户在下单的同时,也完成了一次“精准营养”的心智植入。

此外,皇家还会定期举办线下沙龙活动,包括走进阿里园区的品牌活动,直接触达高净值宠主群体。在这些场景中,用户可以近距离了解皇家在产品研发和营养研究上的投入,同时皇家也链接宠物健康生态圈的资源,将“带宠去医院”义诊这样的活动带到园区中,提升宠主健康管理意识,品牌的专业形象也因此更加立体。

从精准推送到专业客服,再到线下沙龙,皇家在“内容转化”这一环构建了完整的闭环,用户在每一个触点都能感受到品牌的专业性。

3)用户运营:全生命周期精细化服务

在交流中,皇家团队指出了宠物行业用户运营的两个层层递进的难题:

一方面,消费者和购买者是割裂的。猫狗不会说话,无法主动表达其在不同生命周期的不同健康需求,宠主即使想科学喂养,也常常后知后觉。另一方面,传统用户画像在宠物行业准确度有限,一个“小镇青年”可能养的是老年柯基,一个“都市白领”可能养的是幼猫。简单来说,用户标签与宠物需求之间没有必然关联。

这样的结果就是,品牌想提供精准服务,但根本找不到抓手。

对此,皇家的解决方案是利用好天猫“宠物档案”体系——鼓励宠主为宠物建立档案,记录品种、出生日期、体重等信息。基于这些数据,皇家能依托自身在犬猫健康领域积累多年的科研成果,能在宠物的每一个关键生命周期节点进行精准触达。

比如小型犬8 岁开始进入老年阶段,对关节和营养的需求发生变化。皇家可以通过系统告知宠主老年犬在运动能力、视力、食欲等方面的常见变化,并提供营养建议和产品推荐。如果某些品种在特定年龄段有高发疾病风险,皇家还会提醒宠主及时带宠物就医检查。这套体系的本质,是将宠物行业的服务逻辑从“卖一单算一单”升级为全生命周期的陪伴式服务。

宠物档案之外,天猫会员体系是皇家沉淀用户资产的另一条主线。

皇家将天猫会员体系视为用户长期运营的核心阵地。通过品牌超级会员日,皇家集中释放专属权益,高效激活高价值用户,拉动转化与复购。而在日常运营中,皇家还能通过私域触达、专属福利、互动内容等方式,持续与会员保持连接,避免他们“买完即走”的断崖式流失。

如果说“宠物档案”解决的是“在对的时间给对的宠物提供对的服务”,那么“会员体系”解决的就是“让这些用户留下来、持续产生价值”。两者互为补充,共同构成了皇家在天猫的全周期运营闭环。

03 电商下半场:品牌对天猫定位的“价值回归”

运营社发现,从2024年下半年开始,一个明显的趋势正在发生:越来越多的大品牌开始在天猫的策略经历了“价值回归”。

美妆、服饰等头部品牌持续巩固天猫主阵地,一批从内容电商起家的新品牌也开始将天猫作为利润基本盘和老客中心。今年3 月至5 月,新入驻天猫的品牌数量更是环比增长30%。

为什么是现在?为什么是天猫?答案离不开增长、利润和用户三个方面。

在「增长方面」,货架电商的增长更加稳定,尤其是以天猫为代表的老牌货架,其用户往往带着购买意图主动搜索,能够在流量越来越不稳定的今天带来可观的“日销基本盘”。

以今年618数据为例,开卖一周宠物行业在天猫的成交同比增长超60%,1200个品牌成交翻倍。这种增长是由日销和复购共同支撑。

在「利润方面」,淘天的核心用户并非价格敏感型,能带来更高的利润空间,尤其是天猫88VIP会员已超6200万,月均登录27天,无论是消费频率还是客单价都远超普通用户。相关测算显示,天猫渠道的净利率中位数在12%-15%,远高于单纯依赖投流的模式。

这意味着品牌有更多的精力和资金在迭代产品,优化品牌形象等长线布局上,而非陷入价格战。

在「用户方面」,流量是自己的而非平台的。在天猫,每一次成交都在积累店铺粉丝、会员和复购数据,这些资产是品牌自己的。

数据显示,品牌复购会员的平均客单价是新客的6 倍,天猫会员复购率普遍在38%-45%,实现了更好的经营效益。

综上,我们不难看到,品牌选择在天猫策略的“价值回归”,不是因为这里有一夜暴富的神话,而是因为这里有一套被验证的、可持续的经营逻辑——稳生意、保利润、沉淀用户。

电商下半场,比的不是谁能制造更大的声浪,而是谁能保持定力、沉下心深耕用户与服务,走得更稳。

注:文/April,文章来源:运营研究社(公众号ID:U_quan),本文为作者独立观点,不代表亿邦动力立场。

文章来源:运营研究社

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