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有赞白鸦:用户爱省钱也爱花 服务型零售体验式餐饮有前景

廖紫琳 2025-11-27 18:55
廖紫琳 2025/11/27 18:55

邦小白快读

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文章揭示消费者既爱省钱也爱花钱的趋势,并提供商家实操转型建议。

1.消费趋势表现为降级(如精打细算生活用品)与升级(如爽快为旅游、演唱会买单)并存,冲动消费减少,人们偏好复购老品牌以降低风险。

2.商家可转向服务型零售和体验式餐饮,例如水之蔻通过私域营销提供一对一分区脱毛等专业服务,实现首单率提升5倍和跨品销售增长2倍。

3.实操干货包括利用AI工具优化营销,如有赞内容营销助手可智能生成选题并跟踪效果,内测“加我推荐官”功能帮助产品在对话中优先推荐,适用母婴和家电品牌案例证明效果优化。

消费行为变化带来品牌营销和产品研发新机会。

1.用户行为观察显示消费者更追求身心自我优化(如钢琴课、贵价护肤品),品牌应从功能性零售升级到生活方式服务(如体验式餐饮、社群活动),可孚医疗等通过有赞工具提供高互动情绪消费体验提升品牌温度。

2.品牌营销建议通过私域渠道强化,水之蔻案例展示包裹卡引流后提供专业指导(如脱后护理),并联合回力打造促销活动(满额赠鞋)增加复购。

3.消费趋势提示定价策略需适应实用主义倾向(冲动消费下降),可借助AI问答优化内容营销以增强品牌影响力,避免过度依赖传统媒体,需耐心种草。

4.产品研发应聚焦情绪消费需求(如旅游度假),有赞解决方案如智能导购和分销市场可丰富货盘。

消费需求变化带来增长机会和风险提示,商家可学习最新商业模式和应对措施。

1.政策解读无明确内容,但消费趋势显示需求层面变化(如精打细算刚需品、提升旅游消费),风险是消费者购物路径细化(多平台比较)、谨慎倾向加重,需耐心优化营销。

2.增长机会在服务式零售和体验式餐饮(如举办社群活动),水之蔻成功案例提供可学习点:抓用户痛点提供专业服务提升首单率和连带销售2倍。

3.事件应对措施包括利用有赞公私域联动解决方案(如基于用户行为设定个性化策略),以承接售后并活跃粉丝。

4.合作方式涉及有赞分销市场丰富货盘,AI优化如内测“加我推荐官”功能(2026年上线)帮助品牌优先推荐,避免下单率下滑风险。

消费者需求导向产品设计和数字化电商发展带来启示。

1.产品生产和设计需求应转向情绪消费和自我提升(如贵价护肤品、旅游相关商品),借鉴水之蔻案例:提供分区脱毛等特色服务元素设计产品,结合场景促销(踏青季联名活动)增加互动。

2.商业机会在于服务型零售(如高客单服饰例外品牌),启示是从功能型升级为高互动体验,推进数字化如AI工具应用(内容营销助手)。

3.推进数字化电商启示:有赞工具帮助优化产品表达(如加我推荐官通过AI理解产品生成对话),案例TCL等从“AI不推荐”到排名靠前,建议工厂融入情绪消费元素以抓住复苏机会。

行业趋势推动新技术发展和客户痛点解决方案。

1.行业发展趋势显示消费者实用主义和谨慎倾向加剧(冲动消费下降、购物路径细化),带来客户痛点如多平台营销挑战、种草耐心需求(传统媒体影响力弱化)。

2.新技术包括有赞AI内容营销助手(理解产品生成智能内容,人工评审增强“人感”)、内测“加我推荐官”问答优化(计算用户对话并优化表达,2026年上线),适用母婴和家电品牌提升推荐效果。

3.解决方案应对痛点:公私域联动智能设定运营策略(基于浏览记录),内容助手跟踪效果,水之蔻案例利用工具解决用户场景痛点(如功效需求),提示服务商提供个性化服务工具。

商家对平台需求催生平台最新做法和运营优化。

1.商业对平台需求和问题包括支持服务转型(如私域营销、社群活动),要求平台提供智能工具(如AI问答优化)以应对消费谨慎倾向和购物路径细化。

2.平台的最新做法涉及有赞公私域联动解决方案(承接售后、活跃粉丝)、分销市场丰富达人货盘、AI内容助手生成人感内容(经评审调优),案例展示母婴品牌优先推荐提升。

3.平台招商和运营管理通过工具实现(如基于用户行为个性化策略),风向规避建议:避免内容营销生硬(用人工评审优化),内测“加我推荐官”功能规避AI不推荐风险,需持续检测效果优化表达。

消费双趋势并存引发产业新动向和商业模式研究。

1.产业新动向是消费降级与升级同时存在(省钱也花钱),新问题如何构建服务式商业模式应对谨慎倾向和自我提升需求(如体验式餐饮)。

2.商业模式案例展示服务型零售成功(可孚医疗、水之蔻通过有赞工具提供高互动体验),水之蔻分季节联名促销提升复购,提示从功能型向情绪消费转型。

3.政策法规启示:基于内容建议支持数字化创新(如AI问答优化工具),可研究内容营销耐心策略(不再靠传统媒体),有赞案例提供实验方向(如加我推荐官内测)优化产业生态。

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声明:快读内容全程由AI生成,请注意甄别信息。如您发现问题,请发送邮件至 run@ebrun.com 。

我是 品牌商 卖家 工厂 服务商 平台商 研究者 帮我再读一遍。

Quick Summary

The article reveals the dual trend of consumers embracing both cost-saving and premium spending, offering practical transformation strategies for businesses.

1. Consumption trends show a coexistence of downgrading (e.g., budgeting on daily necessities) and upgrading (e.g., splurging on travel and concerts), with reduced impulse buying and a preference for repurchasing trusted brands to minimize risk.

2. Businesses can pivot to service-oriented retail and experiential dining. For example, Shu Zhikou boosted its first-order rate by 5x and cross-category sales by 2x through private traffic marketing, offering personalized services like zoned hair removal.

3. Practical tips include leveraging AI tools for marketing optimization. Youzan’s content assistant generates topic ideas and tracks performance, while its beta "Add Me Recommender" feature prioritizes product recommendations in chats, proven effective for maternal and home appliance brands.

Shifting consumer behavior presents new opportunities for brand marketing and product development.

1. Consumers increasingly prioritize self-optimization (e.g., piano lessons, premium skincare). Brands should evolve from functional retail to lifestyle services (e.g., experiential dining, community events), as seen with Kefu Medical using Youzan tools to enhance engagement and emotional connection.

2. Strengthen private traffic marketing: Shu Zhikou leveraged package inserts to guide users to post-treatment care tutorials and collaborated with Warrior for gift-with-purchase campaigns, boosting repurchase rates.

3. Pricing strategies must align with pragmatic trends (declining impulse buys). Use AI-driven content marketing to build brand influence patiently, reducing reliance on traditional media.

4. Product R&D should focus on emotional consumption (e.g., travel). Youzan’s smart shopping guides and distribution marketplace can diversify product assortments.

Changing consumer demands create growth opportunities and risks, urging sellers to adopt new business models and countermeasures.

1. While policy insights are limited, consumption trends highlight demand shifts (e.g., budgeting on essentials vs. splurging on travel). Risks include multi-platform comparison and heightened caution, requiring patient marketing optimization.

2. Growth lies in service-led retail and experiential dining (e.g., community events). Learn from Shu Zhikou’s success: addressing user pain points with professional services doubled cross-selling and increased first-order rates fivefold.

3. Mitigate risks via Youzan’s public-private domain integration, tailoring personalized strategies based on user behavior to retain customers and engage fans.

4. Leverage Youzan’s distribution marketplace to expand assortments. AI tools like the beta "Add Me Recommender" (launching in 2026) prioritize product referrals, preventing order decline.

Consumer demand shifts inform product design and digital e-commerce strategies.

1. Prioritize emotional and self-improvement products (e.g., premium skincare, travel goods). Emulate Shu Zhikou’s approach: integrating service elements like zoned hair removal with seasonal campaigns (e.g., spring-themed collaborations) to boost interaction.

2. Opportunities in service-oriented retail (e.g., high-end apparel brands like Exception). Transition from functional to high-engagement experiences, adopting digital tools like AI content assistants.

3. Advance digital commerce with Youzan’s tools: The "Add Me Recommender" uses AI to refine product descriptions in dialogues, helping brands like TCL rise in rankings. Factories should embed emotional consumption elements to capture recovery opportunities.

Industry trends drive technology innovation and solutions for client pain points.

1. Rising consumer pragmatism and caution (e.g., fewer impulse buys, multi-platform comparisons) create challenges like fragmented marketing and the need for patient brand-building amid declining traditional media influence.

2. New technologies include Youzan’s AI content assistant (generating human-like content with manual review) and the beta "Add Me Recommender" (optimizing dialogue-based product referrals by 2026), proven effective for maternal and appliance brands.

3. Address pain points via public-private domain integration (e.g., behavior-based strategies) and content performance tracking. Shu Zhikou’s case demonstrates using tools to solve user needs (e.g., efficacy concerns), highlighting demand for personalized service tools.

Merchant demands spur platform innovations and operational refinements.

1. Platforms must support service transitions (e.g., private traffic, community events) and provide AI tools to address consumer caution and fragmented shopping paths.

2. Youzan’s latest solutions include public-private domain integration (post-sale support, fan engagement), a distribution marketplace for influencer assortments, and AI-generated content with human touch (via manual review), boosting priority recommendations for maternal brands.

3. Optimize merchant management with behavior-based personalization. Avoid rigid marketing by refining AI content with human input; the beta "Add Me Recommender" mitigates non-recommendation risks, requiring ongoing performance monitoring.

Dual consumption trends spark industry shifts and business model research.

1. The coexistence of downgrading and upgrading (frugality alongside splurging) raises questions about building service-oriented models to address caution and self-improvement demands (e.g., experiential dining).

2. Case studies like Kefu Medical and Shu Zhikou demonstrate success in service-led retail using Youzan tools for high-interaction experiences. Shu Zhikou’s seasonal collaborations increased repurchases, signaling a shift from functional to emotional consumption.

3. Policy implications support digital innovation (e.g., AI dialogue tools). Research patient content strategies beyond traditional media, with Youzan’s beta features (e.g., "Add Me Recommender") offering experimental pathways to optimize industry ecosystems.

Disclaimer: The "Quick Summary" content is entirely generated by AI. Please exercise discretion when interpreting the information. For issues or corrections, please email run@ebrun.com .

I am a Brand Seller Factory Service Provider Marketplace Seller Researcher Read it again.

【亿邦原创】今日,在有赞13周年大会上,有赞创始人白鸦分享了过去一年自己的消费洞察。当代消费者“爱省钱,也更爱花钱”。买万元西服的顾客,也在快手下单9.4元的洗手液替换装;只花13.8元买十多个猕猴桃的消费者,舍得为自己添置一辆8800元的公路自行车。消费降级与消费升级的趋势同时发生,且共存在同一位顾客的购物记录里。

整体来说,人们普遍在生活刚需用品上变得更加精打细算,比如生活用品、外出就餐、日常食品饮料等,但在为旅游度假、演唱会/音乐节等更愿意爽快买单。人们普遍更愿意复购老品牌,降低尝试新品牌的风险。人们的冲动消费也在进一步收缩,这部分消费占比稳步下降......(源自:结绳记事消费研究报告)

新的消费趋势必然引发商家经营方式的变化。当消费者开始更加追求身心的自我优化,即自我投资、情绪消费等,比如钢琴课、贵价护肤品等,商家应该更加注意从“功能性零售/餐饮/服务”升级到“生活方式和自我提升的服务”,比如服务式零售、体验式餐饮、举办社群活动等。

健康品牌可孚医疗、零售空间番茄口袋、个护品牌水之蔻、潮牌1807Crop、高客单服饰品牌例外......一系列零售门店和品牌,借助有赞私域营销解决方案(含智能导购、内容营销助手等工具),实现了“服务式零售”,即为顾客提供特色产品服务和高互动的情绪消费体验,并取得阶段性成绩。

举个例子,水之蔻通过包裹卡引流私域后,抓住“功效+体验+场景”等用户痛点,为用户提供一对一的专业指导,如分区脱毛、脱后护理等,实现了7天内首单率提升5倍,跨品连带销售提升2倍。在不同季节,水之蔻联动不同品牌打造差异化的促销活动,如踏青季联合国货品牌回力,发起买满xx元赠送小白鞋活动,增添品牌温度、吸引复购。

针对达人及流量主品牌、复合业态品牌、餐饮门店、生活服务类门店,有赞都有着相关的解决方案。拿面向达人和流量主的“公私域联动解决方案”来说,有赞一方面可以主动承接客户售后服务、通过优质内容活动提高粉丝活跃度,另一方面还基于用户行为(浏览轨迹/互动记录等)智能设定个性化运营策略并执行。此外,有赞的分销市场也能丰富达人货盘。

“消费不再是靠传统权威媒体就能影响的时代,也不再是一个花言巧语就能马上促成下单的时候,商家对于内容营销、客户种草、品牌影响力必须开始越来越有耐心。”白鸦指出,当前消费者的实用主义、谨慎消费倾向,也导致他们的购物路径也变得更细,多平台内容营销、AI问答优化、电商平台口碑都值得所有商家去做营销优化。

在内容营销方面,目前有赞的内容营销助手可以实现理解产品和素材、生成智能内容选题、智能内容创作以及效果跟踪。为了让AI生成的内容更具有“人感”,有赞内部还进行了多轮内容人工评审,不断调优内容模型,白鸦称评审团目前几乎无法区分人创作的内容和AI创作的内容,“我们要把有赞内容助手做成最有人感的内容生成工具”,他说。

再拿AI问答优化来说,有赞正在内测“加我推荐官”功能,即帮助商家重新思考和设计产品表达,让AI(元宝、豆包、DeepSeek等)能够理解产品并在与消费者的对话中优先推荐品牌产品。该产品预计2026年初会正式上线。

具体的实现步骤可以拆解为“让AI理解产品——计算出用户可能发起的相关对话——生成用户对话需回答的相关内容——在对应的信息渠道重新优化表达——检测效果并持续优化”。过去几个月,有赞已经帮助母婴品牌BeBeBus、家电品牌TCL等品牌实现GEO搜索结果,从“AI不推荐”到“AI推荐且产品亮点准确、描述清晰、排名靠前”。

亿邦持续追踪报道该情报,如想了解更多与本文相关信息,请扫码关注作者微信。

文章来源:亿邦动力

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