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消失20年的“结婚大件”突然翻红 年轻人的“解压神器”登上品类TOP

王卓霖 2026-09-17 09:16
王卓霖 2026/09/17 09:16

邦小白快读

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这篇文章结合兄弟(中国)董事长、总裁张燕的经营观察,梳理了老牌企业Brother的市场新动作,以及缝纫机这类淡出大众视野的“结婚老件”翻红的消费新趋势,包含不少和日常消费相关的实用信息。

1. 老品类的功能早已脱离原有刻板印象:如今的家用缝纫机不再是缝补衣服的刚需工具,而是可以制作娃衣、汉服、偶像周边、拼布作品的兴趣创作载体,不少线下商家也用绣花设备提供定制绣字、绣图案的特色服务。

2. 日常消费可选择更省心的产品服务:比如打印机领域推出的“云充”模式,用户按实际打印页数付费,厂商全包耗材并主动配送,不用自己辨别耗材型号、估算用量,还有针对家庭场景推出的防堵头打印机,能降低日常使用的堵头、耗材错配等麻烦。

3. 兴趣类产品的参与门槛正在大幅降低:不管是缝纫还是相关手作创作,品牌都配套了线上视频教程、线下体验课、简易操作App以及预制材料包,普通消费者可以先线下体验再决定是否购买,不用太担心买回家闲置吃灰。

据第三方数据,Brother全球家用缝纫机市场占有率超25%,中国市场缝纫机销量位列TOP,今年天猫618打印机销量冲至细分类目TOP5。文章以Brother在中国市场的转型实践为核心案例,为品牌商开展老品类焕新、存量市场竞争提供了可参考的落地路径。

1. 要精准把握消费趋势与用户变化:老品类的需求退潮不等于品类死亡,品牌要跳出原有的功能刚需定位,把产品从实用工具转向承载兴趣、个性、情绪价值的创作载体,抓住新退休人群、年轻创作群体、细分场景用户的新需求,跳出同质化价格战转向价值竞争。

2. 可探索产品与商业模式的双重创新:比如在成熟的打印赛道首创“云充”按页付费模式,把一次性硬件交易转化为长期持续服务,在缝纫赛道推出智能化绣花设备,搭配内容、耗材、社区构建完整生态,拉长用户生命周期价值。

3. 落地本地化与全渠道运营:要从单纯引进产品升级为根据本土用户痛点反向定义产品,比如针对中国家庭研发防堵头打印机,搭建线上引流、线下服务的O2O闭环,在保护渠道利润的同时拓展多元B端场景,强化品牌感知。

据第三方数据,Brother全球家用缝纫机市占超25%,其探索的赛道已得到市场验证。文章揭示了当前兴趣消费、服务化转型趋势下的多个实体与电商经营新机会,以及可直接复用的经营思路与风险提示。

1. 可重点关注几个高潜力增长方向:家用智能缝纫设备对应的手作兴趣消费正快速起量,细分场景打印需求(标签打印、自助打印、外卖杯贴打印等)是明确增量赛道;商家引入商用绣花一体机后,可以给毛绒玩具、宠物用品、服装提供定制绣字、绣头像的服务,既可以单独收费,也可以作为满额赠的增值项目,还能延长顾客店内停留时长。

2. 可复用的经营实操思路:经营标品时可以加入个性化非标元素,跳出低价竞争转向价值竞争;针对需要一定操作门槛的产品,要配套教程、材料包等内容降低用户学习成本,减少买后闲置的问题,提升用户留存和复购。

3. 需要规避的经营风险:不要用旧需求定义自身经营的品类,要主动跟随需求迁移的方向找增量,比如传统打印需求从办公室流出后,要及时布局医院、学校、家庭收纳等新场景。

文章结合百年制造企业Brother的生产、研发实践,透露出当前消费市场对硬件产品的新设计要求,以及制造端转型、挖掘新商业机会的明确方向。

1. 明确了面向消费端的产品设计迭代方向:不管是缝纫还是打印类硬件,都要朝着智能化、低操作门槛的方向升级,比如缝纫机要配套简笔画转绣花文件的智能功能,打印机要解决家用堵头、耗材选购复杂、使用口径难理解等痛点,把专业设备改造成普通用户易上手的消费级产品。

2. 可挖掘的上下游商业机会充足:目前下游市场对个性化定制和智能化设备的需求激增,宠物用品、文创周边、线下商业场景(杯贴打印、固定资产标签、自助打印点位)对智能绣花、打印设备的需求持续上涨,配套的专用耗材、手作材料包、定制加工服务也有很大的配套市场空间。

3. 制造端的转型启示:工厂不能只做单一硬件生产,要联动研发端建立产研销快速循环网络,根据本土用户需求快速迭代产品,同时布局绿色智造,比如应用鼓粉分离、无涂装等工艺降本减碳,通过核心技术研发构建竞争护城河。

文章以覆盖打印、缝纫等多赛道的全球化企业Brother的服务转型为样本,梳理了手作消费、办公打印等领域的行业发展趋势,明确了当前B端、C端客户的核心痛点,以及对应的服务市场机会。

1. 要把握清晰的行业转型趋势:传统硬件销售正朝着“硬件+服务+生态”的方向转型,缝纫类兴趣消费将复制拼豆、积木等品类的成长路径,走“设备操作简化+内容社区运营+耗材配套供给”的路线;打印行业正从单纯卖设备转向按用量付费的服务模式,无纸化趋势下打印需求正持续向细分场景迁移。

2. 当前市场存在明确的客户待解痛点:C端用户购买缝纫机后普遍面临学习门槛高、容易闲置的问题,购买打印机时会遇到耗材选择难、堵头故障多、用量估算不准的困扰;B端商家做个性化经营时,缺易操作的定制设备、缺能提升留客率的增值服务项目。

3. 对应的服务解决方向清晰:服务商可以开发配套的线上教程、线下体验课程、手作材料包、爱好者社区运营服务,也可以承接托管打印、耗材配送、定制化图案设计等配套服务,帮硬件品牌补全生态链路,同时服务C端与B端客户。

文章提及Brother以天猫等电商平台为核心线上阵地、打通O2O链路的运营实践,展示了当前品牌和商家在渠道运营、用户触达上的核心需求,为平台开展招商、生态运营、把握行业风向提供了实际参考。

1. 可以明确平台上的品类增长新风向:曾经淡出市场的老品类如智能家用缝纫机,以及细分场景的打印设备(标签机、自助打印机、商用杯贴打印机)正在迎来新增长,手作兴趣相关的设备、耗材、课程、材料包是新的消费热点,适合平台作为重点品类招商培育。

2. 品牌与商家对平台存在明确的功能需求:品牌希望借助平台完成线上引流与服务转化,比如通过平台的小程序载体落地按页付费的订阅服务;中小商家需要平台匹配手作爱好者、定制需求消费者等精准客群,同时需要平台支持线上购买、线下体验的O2O链路打通。

3. 平台运营可参考的方向:可以针对手作等兴趣品类搭建内容交流板块,联动品牌开展快闪活动、体验课程、用户启蒙活动,帮助品牌降低用户决策门槛;同时要注意引导商家跳出纯价格竞争的思路,鼓励商家开发个性化增值服务,转向价值竞争。

2025财年Brother集团总收入约8935亿日元(约合人民币387亿元),中国市场贡献约10.2%的销售额且增速位居全球前列。文章以Brother在中国市场的经营实践为研究样本,呈现了传统制造产业当前的新发展动向、创新商业模式与行业竞争新特征。

1. 产业发展出现多个值得关注的新动向:多个被认为已经消失的传统老品类,正在通过价值重构实现市场翻红,产品需求从满足刚性实用功能,转向承载用户的兴趣、情绪与个性化价值;成熟行业的存量竞争阶段,原有场景的需求收缩同时,需求正在向细分新场景迁移,比如传统打印需求从办公室流向自助服务点位、家庭收纳、商业标识等场景。

2. 行业涌现出可复制的创新商业模式:硬件企业正从一次性售卖硬件的模式,转向“硬件+持续服务+内容生态”的长效经营模式,比如打印领域的按页付费云充模式,缝纫领域的“设备+课程+材料包+社区”的兴趣消费生态,行业竞争也从单纯的价格比拼,转向技术、生态的综合实力竞争。

3. 研究可关注相关问题与发展启示:传统制造企业的核心风险并非旧需求收缩,而是沿用旧有产品逻辑定义用户需求;企业本地化经营需要建立本土需求反向定义产品的产研机制,同时可通过绿色智造、核心技术研发构建长期竞争护城河。

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Quick Summary

Drawing on operational insights from Zhang Yan, Chairwoman and President of Brother (China), this article examines the latest market moves of the long-established brand Brother, and the resurgence of vintage household staples like sewing machines that had faded from mainstream public attention, with plenty of practical takeaways for everyday consumers.

1. Long-established product categories have long outgrown outdated stereotypes: today's home sewing machines are no longer essential tools purely for mending clothes, but creative outlets for making doll clothes, Hanfu, idol merchandise, and patchwork pieces. Many offline businesses also use embroidery equipment to offer custom services like embroidered text and patterns.

2. Consumers now have access to lower-fuss products and services for daily use: for example, the printing sector has launched the "Cloud Fill" model, where users pay per actual printed page, while the manufacturer covers all consumables and handles proactive delivery, eliminating the need to identify consumable models or estimate usage. For home use scenarios, clog-resistant printers have also been introduced to reduce common frustrations like printhead clogs and mismatched consumables.

3. Barriers to entry for hobby-focused products are dropping sharply: for both sewing and related handicraft creation, brands now provide supporting resources including online video tutorials, offline experience classes, easy-to-use apps, and pre-made material kits. Regular consumers can test products through offline experiences before deciding to buy, reducing concerns about equipment sitting unused at home.

Third-party data shows Brother holds over 25% of the global home sewing machine market, ranks top in sewing machine sales in China, and climbed into the top 5 of its细分 printer category during Tmall's 2024 618 shopping festival this year. Taking Brother's transformation in the Chinese market as a core case study, this article outlines actionable pathways for brands looking to revitalize legacy categories and compete effectively in saturated markets.

1. Accurately identify consumer trends and evolving user needs: Declining demand for a category's original use case does not equal category obsolescence. Brands should move beyond positioning products purely as functional, essential tools, and reframe them as creative carriers of hobby, personalization, and emotional value. By capturing new demand from groups such as newly retired consumers, young creator demographics, and细分 scenario users, brands can escape homogeneous price wars and shift to value-based competition.

2. Explore dual innovation across products and business models: For example, in the mature printing sector, the company pioneered the per-page paid "Cloud Fill" model, converting one-time hardware transactions into long-term ongoing services. In the sewing sector, it launched intelligent embroidery equipment paired with content, consumables, and community features to build a complete ecosystem, extending user lifetime value.

3. Implement localized operations and an omni-channel strategy: Upgrade from simply importing overseas products to reverse-engineering product definitions based on local user pain points, such as developing clog-resistant printers specifically for Chinese households. Build an O2O closed loop that drives traffic online and delivers services offline, expand diversified B端 scenarios while protecting channel profit margins, and strengthen brand perception.

Third-party data shows Brother holds over 25% of the global home sewing machine market, and the segments it has entered have gained clear market validation. This article highlights new business opportunities for both physical and e-commerce merchants amid the rising trend of hobby consumption and servitization transformation, along with directly replicable operational strategies and risk avoidance tips.

1. Prioritize high-potential growth directions: Hobby-driven consumption tied to smart home sewing equipment is scaling rapidly, while细分 scenario printing demand (label printing, self-service printing, food delivery cup sticker printing, etc.) represents a clear incremental track. After adopting commercial all-in-one embroidery machines, merchants can offer custom text and portrait embroidery services for plush toys, pet supplies, and apparel—these services can be charged separately, offered as value-added perks for meeting purchase thresholds, and also extend customer in-store dwell time.

2. Replicable operational tactics: When selling standard products, add personalized non-standard elements to escape low-price competition and shift to value-based competition. For products with a certain learning curve, provide supporting resources such as tutorials and material kits to reduce user learning costs, cut down on post-purchase product disuse, and improve user retention and repurchase rates.

3. Operational risks to avoid: Do not define your business categories around outdated demand; proactively follow shifting demand to find new growth areas. For example, as traditional printing demand moves out of office settings, merchants should promptly expand into new scenarios such as hospitals, schools, and home organization.

Drawing on the production and R&D practices of century-old manufacturer Brother, this article reveals new consumer market requirements for hardware product design, and clear directions for manufacturing players to transform and tap into new business opportunities.

1. Clear consumer-facing product design iteration directions: Both sewing and printing hardware should be upgraded to be more intelligent and lower the barrier to operation. For example, sewing machines should include smart features that convert simple sketches into embroidery files, while printers should solve home-user pain points such as printhead clogs, complicated consumable selection, and hard-to-understand usage specifications, turning professional equipment into consumer-grade products accessible to average users.

2. Ample upstream and downstream business opportunities to tap: Downstream demand for personalized customization and intelligent equipment is surging. Demand for smart embroidery and printing equipment continues to rise across pet supplies, cultural and creative merchandise, and offline commercial scenarios (cup sticker printing, fixed asset labeling, self-service print stations), while supporting markets for dedicated consumables, handicraft material kits, and custom processing services also hold significant space.

3. Transformation insights for manufacturers: Factories should not limit themselves to single hardware production. They should collaborate with R&D teams to build fast, integrated loops across production, R&D, and sales to iterate products quickly based on local user needs, while also investing in green smart manufacturing—for example, applying processes such as drum-toner separation and coating-free production to cut costs and reduce carbon emissions—and building competitive moats through core technology R&D.

Taking the service transformation of Brother, a global enterprise operating across sectors including printing and sewing, as a case study, this article outlines industry development trends in areas such as handicraft consumption and office printing, identifies core pain points of current B-end and C-end customers, and lays out corresponding service market opportunities.

1. Identify clear industry transformation trends: Traditional hardware sales are shifting toward a "hardware + services + ecosystem" model. Hobby-focused sewing consumption will follow the growth path of categories like perler beads and building blocks, centered on "simplified device operation + content community operation + matched consumable supply." The printing industry is moving from pure equipment sales to usage-based paid service models, with printing demand continuing to migrate to细分 scenarios amid the paperless trend.

2. Clear unaddressed customer pain points exist in the current market: C-end users who purchase sewing machines generally face high learning curves and high rates of product disuse; when buying printers, they struggle with difficult consumable selection, frequent clogging failures, and inaccurate usage estimation. B-end merchants running personalized businesses lack easy-to-operate customization equipment and value-added service projects that can boost customer retention.

3. Corresponding service solutions are clearly defined: Service providers can develop supporting offerings such as online tutorials, offline experience courses, handicraft material kits, and enthusiast community operation services. They can also provide supporting services including managed printing, consumable delivery, and custom pattern design, helping hardware brands complete their ecosystem links while serving both C-end and B-end customers.

This article references Brother's operational practice of using e-commerce platforms such as Tmall as its core online front and integrating O2O links, highlighting core channel operation and user outreach needs of current brands and merchants, and providing practical references for platforms to conduct merchant recruitment, ecosystem operation, and track industry trends.

1. Identify new category growth directions on the platform: Legacy categories that once faded from the market, such as smart home sewing machines, and细分 scenario printing equipment (label makers, self-service printers, commercial cup sticker printers) are seeing new growth. Hobby-related handicraft equipment, consumables, courses, and material kits are emerging consumer hotspots suitable for platforms to prioritize for merchant recruitment and cultivation.

2. Brands and merchants have clear functional needs from platforms: Brands hope to leverage platforms to drive online traffic and convert service engagements, for example by launching per-page paid subscription services through platform mini-programs. Small and medium-sized merchants need platforms to match them with precise user groups such as handicraft enthusiasts and consumers seeking custom services, while also supporting O2O link integration for online purchase and offline experience.

3. Actionable directions for platform operations: Platforms can build content exchange sections for hobby categories such as handicrafts, and collaborate with brands to host pop-up events, experience courses, and user education activities to help brands lower user decision-making barriers. At the same time, platforms should guide merchants to move away from pure price competition, and encourage them to develop personalized value-added services to shift toward value-based competition.

Brother Group reported total revenue of approximately 893.5 billion Japanese yen (around 38.7 billion RMB) in fiscal year 2025, with the Chinese market contributing roughly 10.2% of sales and recording one of the fastest growth rates globally. Taking Brother's operational practices in the Chinese market as a research sample, this article presents new development trends, innovative business models, and new competitive features in the traditional manufacturing sector.

1. Multiple notable new trends are emerging in industrial development: A number of traditional legacy categories once thought to be defunct are making a market comeback through value reconstruction, with product demand shifting from meeting rigid practical functions to carrying users' hobby, emotional, and personalized value. In the mature, stock-competition stage of established industries, demand in original scenarios is contracting while migrating to new细分 scenarios; for example, traditional printing demand is moving from offices to self-service points, home organization, and commercial signage scenarios.

2. Replicable innovative business models are emerging across industries: Hardware companies are shifting from one-time hardware sales to a long-term operating model of "hardware + ongoing services + content ecosystem," such as the per-page paid Cloud Fill model in printing, and the "equipment + courses + material kits + community" hobby consumption ecosystem in sewing. Industry competition is also evolving from pure price competition to competition over comprehensive strength across technology and ecosystem.

3. Relevant issues and development insights for research: The core risk for traditional manufacturing enterprises is not shrinking legacy demand, but continuing to define user needs with outdated product logic. For localized operations, enterprises need to establish a production and R&D mechanism that reverse-defines products based on local demand, while building long-term competitive moats through green smart manufacturing and core technology R&D.

Disclaimer: The "Quick Summary" content is entirely generated by AI. Please exercise discretion when interpreting the information. For issues or corrections, please email run@ebrun.com .

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在无数中国家庭的记忆里,缝纫机是一个极具时代印记的符号。它是父母结婚时梦寐以求的“三大件”之一,其用途清晰而朴素:做衣服、补衣服。而如今,年轻一代甚至可能不知道缝纫机是什么。

这正是张燕面对的现实反差。24年前,她入职Brother集团,从销售总监助理做起,2022年正式担任兄弟(中国)董事长、总裁,负责Brother在中国的打印解决方案,以及家用和商用缝纫、绣花业务。

前一个是被数字化快速迭代的成熟行业,后一个是常被误认为已经消失的老品类。对此,她给出的关键词不是“守住”,而是“重新定义”。

Brother集团全称为兄弟工业株式会社,其历史可以追溯到1908年,最初在日本名古屋以缝纫机维修业务起步。经过一个多世纪的发展,这家企业已成长为一家全球化公司。主营业务覆盖广泛,在消费端,主要是打印及解决方案,以及家用和商用缝纫、绣花产品;在工业端,包括工业机床、工业缝纫机、服装数码打印机、减速机、轴承和数码印刷等业务。

2005年6月1日,兄弟(中国)商业有限公司在上海正式成立,标志着其开始深耕中国本土市场。2025财年,Brother集团总收入约为8935亿日元(约合人民币387亿元),中国市场整体贡献了集团约10.2%的销售额,增速位居全球前列。

据第三方数据,Brother全球家用缝纫机市场占有率约在25%以上,是全球该领域的头部商家。其中,兄弟(中国)缝纫机销量在中国市场也是位列TOP位置。另外,在今年天猫618大促中,Brother品牌打印机的销量冲到细分类目榜单TOP5。

过去,缝纫机的功能价值被定义为做衣服,今天则更多是在帮助消费者创造独一无二的东西。“我们也可以把它想象成一个大玩具。”张燕说,这个“玩具”不属于某一个特定年龄群体。老年大学里的新退休人群,把缝纫当作新的兴趣,年轻人则用它制作娃衣、偶像周边、汉服和拼布等。

“现在的市场越小,未来的增长空间就越大。”张燕认为。老需求退潮,并不等于品类死亡,只要产品能够从满足刚需转向承载兴趣、个性和情绪价值,新的用户群就可能出现。

在零售端,有的商家用商用绣花一体机,在毛绒玩具、服装或宠物用品上绣名字、头像或图案。这道工序让标品有了非标元素,有机会跳出同质化竞争,转向价值竞争。

对商家而言,这类服务既可以收费,也可以作为满额赠送的增值项目。而且,一般绣花需要时间,这种服务还能延长顾客在店内的停留时长。所以,机器卖给商家之后,增加的不只是一项功能,还是创造新体验和新的收入来源。

而在消费者端,让年轻人对缝纫机产生一时的好奇并不难,难的是把机器买回家后能不吃灰。为此,团队制作了在线视频、社区课程,在老年大学和线下缝纫教室开设课程,降低用户的学习成本。此外,团队还研发了配套App,将简笔画直接转成绣花文件,用设备的智能化功能自动绣制。

由此,在线上完成购买、在线下完成体验,构成了循环链路。消费者可以先到缝纫教室体验,再决定是否买机器;也可以在线上购买后,在线下学习课程。商场快闪、企业手作课堂、中小学创作课程,则承担了更前端的用户启蒙。

“硬件只是提供了一个平台。”张燕说,平台之外还需要创作者、课程、图案、材料包、缝纫教室和爱好者社区。比如,消费者想做一个纸巾盒、名片夹或收纳袋,如果有人把布料和辅料配成材料包,使用门槛会显著降低。这样一来,机器、内容和耗材才能形成正向循环。

这与消费级3D打印、拼豆、积木等兴趣品类的成长路径相似:先把专业设备变得更容易使用,再用内容和社区降低创作门槛,最后让用户习惯用设备来完成作品,进而撬动更丰沛的创作动机。

对于传统制造企业而言,产品创新只是第一步,能否建立一个良性生态,决定了这个“新需求”是一次性尝鲜还是长期生意。

如果说缝纫机的变化,是从工具走向创作,那么打印机的变化,则是从卖硬件走向卖服务。 普通家庭买打印机时,往往会面对一连串专业问题:耗材型号是什么,原装与非原装如何辨别,标称页数为什么和实际使用不同等等。

张燕解释,打印机耗材的标称页数通常基于ISO标准下约5%的覆盖率,但照片和文字文件的覆盖率完全不同,普通用户很难理解这一口径。Brother(中国)对此首创了“云充”模式,把这些变量收拢成一个用户更容易理解的指标:页数。即用户购买机器时,会先获得一定量的免费打印页数,之后通过App查询余量、购买对应所需的套餐,耗材快用完时,会有厂商配送。

这种模式把一次性的设备销售延伸为持续服务,让品牌能够及时感知用户的真实用量,有针对性地设计服务包。据悉,“云充”最初面向家庭喷墨场景,后来又扩展到了SOHO和中小企业使用的激光打印产品。

张燕直言,当前中国打印市场整体增长正在放缓,传统办公室里的打印量减少,无纸化和数字化带来的趋势已不可逆。对于成熟行业来说,第一件事仍是经营好存量和老客户。

但打印的需求并没有消失,而是发生了迁移。例如医院里的打印机,从医生办公室、护士站,延伸到了自助打印柜;学校仍需要试卷与教学输出等;标签打印机进入家庭收纳、固定资产管理、物流货架、电力电信野外作业和外卖杯贴。

“兄弟(中国)最大的好处是它在不断创新。所以使用场景也在不断变多。”张燕说。虽然旧场景市场有所收缩,但产品通过参与新场景能创造出更多增量市场。

随着中国市场快速迭代,消费者需求变得多元且细分,Brother所处的行业也面临着复杂的竞争格局。

在打印机领域,国产品牌依托高性价比以及信创政策加速崛起,让诸多外资品牌在中高端市场感受到了不少压力。在缝纫领域,下游、宠物等制造业对个性化定制和智能化设备的需求激增,也催生了大量商家和创新产品,行业从单纯的价格竞争转向了技术与生态的综合比拼。

“传统行业真正危险的时刻,不是原来的需求减少,而是企业仍用旧需求定义自己。”张燕说。Brother在中国探索出了一种新答案:把产品从功能工具变成创作入口,把一次性硬件交易变成持续服务,再跟着新的生活场景寻找增量。

天下网商总结Brother(中国)的商业打法,归纳为以下几个方面:

1、产品创新:重构商业模式,从卖硬件到卖服务

Brother通过商业模式重构定义新产品。针对耗材采购痛点,企业首推“云充”模式,用户按实际打印量充值,获得“按页付费+耗材全包”的直供服务。新模式将固定成本转为可变成本,为SOHO与中小企业创业者提供成本控制工具。在缝纫机领域,Brother捕捉年轻人对情绪价值的追求,开发出AI绣花一体机,将设备从修补工具转型为个性化定制的载体,开辟新消费场景。

2、本地化战略:洞察用户真实需求,反向定义产品

Brother(中国)的本地化战略从“翻译官”升级为“定义者”。依托“全球平台+中国技术+中国速度”,企业联动研发中心与工厂,构建产研销循环网络。例如,针对中国家庭打印机闲置易堵头的痛点,团队推出“小墨方”等防堵头产品,通过1000小时不堵的技术指标。依托反向定义产品的能力,Brother将本土用户的真实需求融入软硬件开发全流程,保持高敏捷度与竞争力。

3、渠道运营:O2O闭环策略,提升新场景应用

Brother形成“线上引流体验,线下深耕服务”的O2O闭环策略。线上以天猫等电商平台为阵地,通过“云充”小程序将硬件销售转化为服务订阅,提升用户黏性并提供个性化增值服务。线下坚持“省代”模式深耕终端,通过授权计划保护渠道利润,提供差异化托管打印服务。同时,Brother拓展B端场景,如推出“快印吖”共享打印、在星巴克部署自动杯贴打印机,将产品融入商业生态,探索新场景应用。

4、供应链:绿色智造与核心技术,构建护城河

Brother通过绿色智造和核心技术构建竞争护城河。环保方面,采用“鼓粉分离”技术降低用户长期使用成本并减少废弃物;引入“无涂装工艺”从源头杜绝VOCs排放。技术方面,在杭州设立全球唯一研发中心,自主研发MAXIDRIVE三层压电式喷墨打印头,延长打印头寿命约200%。此外,企业还通过进博会等平台,推动进口零部件通关政策优化,保障国内市场稳定供应。

注:文/王卓霖,文章来源:天下网商(公众号ID:txws_txws),本文为作者独立观点,不代表亿邦动力立场。

文章来源:天下网商

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FAQ回顾

曾经作为结婚三大件的缝纫机,为什么现在重新流行?

如今缝纫机已不再局限于缝补衣物的刚需功能,而是转型为承载兴趣、个性与情绪价值的创作载体:年轻人用它制作娃衣、偶像周边、汉服、拼布,退休人群将其作为新兴趣,商家也可用它提供个性化定制服务,帮助标品跳出同质化竞争。

Brother推出的打印机“云充”模式有什么特点?

“云充”是Brother首创的打印服务模式,以用户易懂的打印页数为计量标准,用户购机可获初始免费页数,后续可通过App查询余量、购买对应套餐,耗材由厂商主动配送,覆盖家庭、SOHO及中小企业用户场景。

传统成熟实体品类如何挖掘新的市场增长空间?

传统品类的核心风险并非原有需求衰退,而是企业仍用旧需求定义自身。可参考Brother的实践:推动产品从功能工具转向创作入口,将一次性硬件交易转为持续服务,搭建包含课程、耗材、社区的完整生态,跟随新场景挖掘增量。

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