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胖改2.0落地 步步高开出了最新的调改标杆店

沈追 2026-05-06 09:30
沈追 2026/05/06 09:30

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文章介绍步步高在娄底银海店实施“胖改”2.0升级,实现商品与服务双核优化及业绩显著提升。

1. 商品升级:SKU结构对标胖东来90%,淘汰冗余单品,引进爆款如五彩缤纷番茄节超20款单品、亚麻籽猪肉、鲜味厨房海鲜(帝王蟹现场烹制),执行日清原则确保新鲜,熟食区提供南县小龙虾6种味型、非遗肉饼现烙。

2. 服务提升:提供282项便民服务,包括休息区洗手台和护手霜、调味品柜台放大镜便利老年人、散装食品标注“每斤约几颗”、停车优惠首2小时免费,动线加宽和货架降低营造无压力环境。

3. 业绩数据:2025年营收42.10亿元增长22.71%,2026一季度扣非净利润8510万元大增100.38%,库存周转天数从74.5天优化至32.7天,21家调改门店全部盈利。

4. 文化支撑:员工薪资提升至4600-5000元,增设文化奖500元/月,工作时长不超过8小时,年假10天,工作环境改善如后场休息区配备微波炉和医药箱,促进团队稳定。

步步高通过品牌策略和产品创新应对消费趋势,重塑消费者信任。

1. 品牌营销:银海店开业即爆满,体现“胖改”模式口碑效应,强化品牌信誉;自有品牌策略覆盖DL系列(胖东来合作如大月饼)和BL系列(步步高自有如德式啤酒),提供“家门口逛胖东来”体验。

2. 产品研发:聚焦健康与品质,如烘焙区使用进口动物奶油杜绝防腐剂,肉类引入亚麻籽猪和澳洲和牛,蔬果选用熊猫指南认证甜瓜,满足现代“健康选择”需求。

3. 消费趋势响应:结合用户行为,提供场景化陈列如火锅烧烤专区,契合家庭聚餐和户外露营趋势;熟食区引入网红美食如章鱼小丸子,丰富舌尖体验,强化“丰富体验”核心。

4. 用户行为观察:通过细节应对需求,如放大镜便利老年群体、散装标注化解选购焦虑,体现以顾客为中心设计,助力品牌渠道建设。

步步高转型案例提供增长机会和学习点,突出政策效果和商业模式创新。

1. 机会提示:“胖改”2.0在三线城市成功落地,显示区域市场潜力;调改后单店销售额、客单价、坪效跨越式增长,库存优化示范可复制性。

2. 正面影响:2026年计划围绕“提质增效”双轮驱动,七大引擎如商品差异化和供应链增效,推动营收增长(2025年增22.71%,2026Q1增13.74%),核心门店全部盈利。

3. 可学习点:聚焦湖南本土市场,关闭低效门店,资源集中优化;新店拓展如娄底银海店提供模板,通过场景服务如一站式海鲜加工和免费试吃,增强顾客绑定。

4. 商业模式:从规模扩张转向精耕细作,打造“商品+服务+体验”复合型零售;文化融入如员工福利提升,降低流失率,为运营增效提供参考。

文章揭示步步高对商品生产的需求和供应链启示,提供合作机会。

1. 产品生产需求:需提供高品质商品如蔬果区热带水果产地直送、肉类亚麻籽猪高端食材、烘焙无添加产品,强调安全、实用、实惠选品原则;执行日清机制,如熟食当日清零和果切4-8小时折扣规则,要求生产保障新鲜度。

2. 商业机会:与步步高合作自有品牌(BL系列如富硒鸡蛋、DL系列如燕麦片),源头直采严控品质;海鲜加工透明化、熟食非遗肉饼等需求,提供定制化生产空间。

3. 推进数字化启示:供应链支持后台机制优化库存周转,生产启示如组织机制设计确保品质不走样,可应用于工厂效率提升;电商启示源于全渠道融合计划,推进商品差异化。

步步高案例展示零售行业趋势和客户痛点解决方案,为服务商提供参考。

1. 行业趋势:转型精耕细作品质零售,2026年进入“提质增效”阶段,告别规模扩张,聚焦价值提升,体现新趋势方向。

2. 客户痛点解决:针对购物压力,通过动线优化(取消强制动线、加宽通道)、服务细节如放大镜和散装标注化解信息焦虑;停车困难优化为凭小票免费停车,提升便利度。

3. 解决方案:提供便民服务模板如282项设施(休息区直饮水、海鲜打包处);文化机制如员工薪资提升和“五个一”工程,增强服务积极性,解决流失问题。

4. 发展趋势:供应链与加工中心支持商品优化,文化底层变革(真诚服务)渗透运营,为服务设计提供系统性启示。

步步高运营实践提供平台管理启示,涵盖招商和风险规避。

1. 平台最新做法:门店调改优化运营,如库存周转天数降至32.7天,坪效提升;工作机制控制8小时工作时长,配备后场设施如会议室,提升效率。

2. 招商与拓展:湖南核心门店聚焦,新店如娄底银海店作为标杆,三线城市复制成功;2026年计划通过新店拓展和全渠道融合驱动增长,提供招商模型。

3. 风向规避:关闭低效门店,资源集中投入优质门店,规避风险;精细化管理如成本管控和文化激励,确保运营稳健。

4. 需求问题:解决商业对便捷体验的需求,通过停车优化和场景服务强化吸引力;组织机制设计保障品质延续,防范衰减风险。

步步高“胖改”案例提供产业新动向和政策研究启示,突出商业模式创新。

1. 产业新动向:胖改2.0深化落地,文化驱动从经营商品转向经营人心,员工薪资提升至4600-5000元,年假制度,体现人力资本新趋势。

2. 新问题与政策启示:解决员工流失问题通过文化工程(全年65场共创会覆盖4767人),启示政策可强化福利机制;“真诚与爱”文化融入组织,建议法规支持零售业人文关怀。

3. 商业模式:发展为复合型零售(商品+服务+体验),通过七大引擎如供应链增效和场景化陈列,绑定顾客情感价值;数据支撑如2025年营收42.10亿元增长22.71%,验证模型有效性。

4. 研究价值:董事长王填观点“做好品质与服务为第一性原理”提供核心哲学;三四线城市实践如娄底店,为区域零售高质量发展提供案例。

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Quick Summary

The article details BBK's successful "Fat Reform" 2.0 upgrade at its Loudi Yinhai store, achieving dual optimization of products and services with significant performance improvements.

1. Product Upgrade: The SKU structure was aligned 90% with Pang Donglai's model, eliminating redundant items and introducing popular products like over 20 varieties for the Colorful Tomato Festival, flaxseed pork, and fresh seafood (including live king crab cooking). A daily clearance policy ensures freshness, while the prepared food section offers six flavors of Nanxian crayfish and freshly made intangible cultural heritage meat pies.

2. Service Enhancement: 282 convenience services were introduced, including rest area handwashing stations with hand cream, magnifying glasses at the condiment counter for elderly shoppers, bulk food labels indicating "approx. pieces per jin," and free parking for the first 2 hours. Wider aisles and lower shelves create a stress-free environment.

3. Performance Data: Revenue reached 4.21 billion yuan in 2025, a 22.71% increase. Q1 2026 saw net profit excluding non-recurring items surge 100.38% to 85.1 million yuan. Inventory turnover days improved from 74.5 to 32.7 days, with all 21 renovated stores becoming profitable.

4. Cultural Support: Employee salaries were raised to 4,600-5,000 yuan, supplemented by a 500 yuan/month cultural bonus. Work hours are capped at 8 hours daily with 10 days annual leave. Backroom improvements like microwaves and first-aid kits enhance team stability.

BBK responds to consumer trends through brand strategy and product innovation, rebuilding consumer trust.

1. Brand Marketing: The immediate success of the Yinhai store launch demonstrates the strong word-of-mouth effect of the "Fat Reform" model, enhancing brand credibility. Private label strategies cover DL series (Pang Donglai collaborations like mooncakes) and BL series (BBK-owned products like German beer), offering a "Pang Donglai experience close to home."

2. Product R&D: Focuses on health and quality, using imported animal cream without preservatives in bakery, introducing flaxseed pork and Australian wagyu in meat sections, and selecting Panda Guide-certified melons in produce to meet modern "healthy choice" demands.

3. Trend Response: Aligns with user behavior through scenario-based displays like hotpot and BBQ zones for family gatherings and camping trends. The prepared food section incorporates viral items like takoyaki balls, enriching culinary experiences and strengthening the "rich experience" core.

4. User Behavior Insights: Addresses needs through details like magnifying glasses for elderly customers and bulk item labels to reduce selection anxiety, reflecting customer-centric design that supports brand channel development.

BBK's transformation case offers growth opportunities and learnings, highlighting policy effectiveness and business model innovation.

1. Opportunity Alert: The successful implementation of "Fat Reform" 2.0 in third-tier cities reveals regional market potential. Post-renovation stores show leapfrog growth in sales, average transaction value, and sales per square meter, with inventory optimization demonstrating replicability.

2. Positive Impact: The 2026 plan focuses on dual drivers of "quality improvement and efficiency enhancement" through seven engines like product differentiation and supply chain optimization, driving revenue growth (22.71% in 2025, 13.74% in Q1 2026) with all core stores profitable.

3. Learnings: Focuses on Hunan's local market by closing underperforming stores and concentrating resources. New stores like Loudi Yinhai provide templates for enhancing customer loyalty through services like one-stop seafood processing and free tastings.

4. Business Model: Shifts from scale expansion to intensive cultivation, creating composite retail combining "products + services + experience." Cultural integration through improved employee benefits reduces turnover, offering operational efficiency references.

The article reveals BBK's product requirements and supply chain implications, presenting cooperation opportunities.

1. Production Demands: Requires high-quality goods like directly sourced tropical fruits, premium flaxseed pork, and additive-free bakery products, emphasizing safety, practicality and affordability. Daily clearance mechanisms (e.g., prepared food sold daily, discounted cut fruits within 4-8 hours) necessitate production that ensures freshness.

2. Business Opportunities: Cooperation on private labels (BL series like selenium-enriched eggs, DL series like oatmeal) with direct sourcing and strict quality control. Transparent seafood processing and traditional food items like heritage meat pies create space for customized production.

3. Digitalization Insights: Supply chain support for backend mechanisms optimizing inventory turnover offers production lessons in organizational design for quality consistency, applicable to factory efficiency. E-commerce insights from omnichannel integration plans advance product differentiation.

BBK's case demonstrates retail industry trends and customer pain point solutions, providing references for service providers.

1. Industry Trends: Transitioning to intensive quality retail, entering a "quality improvement and efficiency enhancement" phase in 2026 by moving beyond scale expansion to focus on value elevation, indicating new trend directions.

2. Pain Point Solutions: Addresses shopping stress through layout optimization (eliminating forced pathways, widening aisles) and service details like magnifying glasses and bulk labels to reduce information anxiety. Parking difficulties are resolved with receipt-based free parking, enhancing convenience.

3. Solution Templates: Provides models for 282 convenience services (rest area drinking water, seafood packing stations). Cultural mechanisms like salary increases and "Five Ones" projects boost service motivation, addressing turnover issues.

4. Development Trends: Supply chain and processing center support for product optimization, combined with cultural transformation (sincere service) permeating operations, offers systematic insights for service design.

BBK's operational practices offer platform management insights covering merchant recruitment and risk avoidance.

1. Latest Practices: Store renovations optimize operations, reducing inventory turnover days to 32.7 and improving sales per square meter. Work mechanisms control hours at 8 daily with backroom facilities like meeting rooms enhancing efficiency.

2. Merchant Recruitment & Expansion: Focuses on core Hunan stores, using new outlets like Loudi Yinhai as benchmarks for replication in third-tier cities. The 2026 plan drives growth through new store expansion and omnichannel integration, providing recruitment models.

3. Risk Mitigation: Closes underperforming stores to concentrate resources on quality outlets, avoiding risks. Refined management through cost control and cultural incentives ensures operational stability.

4. Demand Solutions: Addresses commercial needs for convenient experiences through parking optimization and scenario services to strengthen appeal. Organizational mechanisms safeguard quality continuity, preventing degradation risks.

BBK's "Fat Reform" case provides insights into industry trends and policy research, highlighting business model innovation.

1. Industry Trends: Fat Reform 2.0 deepens implementation, shifting from managing products to managing people through culture-driven approaches. Salary increases to 4,600-5,000 yuan and annual leave systems reflect new human capital trends.

2. Policy Implications: Addresses employee turnover through cultural engineering (65 co-creation sessions covering 4,767 employees annually), suggesting policies could strengthen welfare mechanisms. Integrating "sincerity and love" culture into organizations recommends regulatory support for retail humanistic care.

3. Business Model: Evolves into composite retail (products + services + experience) through seven engines like supply chain efficiency and scenario displays, binding customer emotional value. Data support (4.21 billion yuan revenue in 2025, up 22.71%) validates the model's effectiveness.

4. Research Value: Chairman Wang Tian's philosophy that "quality and service are the first principle" provides core theoretical grounding. Third/fourth-tier city practices like the Loudi store offer cases for high-quality regional retail development.

Disclaimer: The "Quick Summary" content is entirely generated by AI. Please exercise discretion when interpreting the information. For issues or corrections, please email run@ebrun.com .

I am a Brand Seller Factory Service Provider Marketplace Seller Researcher Read it again.

继4月22日交出一份现金流与盈利质量双升的财报后,步步高“胖改”再添新成果。

5月1日,步步高超市娄底银海店(以下简称银海店)迎来开业,这是步步高在湖南的第22家“胖改”品质地标,更是胖改2.0深化落地的重要体现。

作为继娄底五江店后的第2家娄底“胖改”标杆,银海店经营面积3848㎡,分上下两层布局,一楼聚焦家居百货与食品,二楼主打生鲜民生,动线清晰、场景分明。有了之前五江店的口碑打底,开业当天店里直接爆满,人来人往特别热闹,满满都是城市里最真实的烟火气。

这不仅仅是开业效应,更是步步高“胖改”信誉的释放,消费者用实际热度,印证了对胖改模式的认可度。

01 商品与服务的双核升级

最好的营销是真诚,最好的服务是商品。

与传统卖场不同,银海店的焕新以“烟火日常、健康选择、丰富体验”为核心。门店取消强制动线,加宽通道、降低货架,搭配柔和灯光,打造通透整洁的购物环境;出入口均设收银台与便民服务区,全面重构了场域体验空间,从而真正实现“购物无压力、服务有温度”。

而这一未改初心,正是2024年那场震动行业的大爱牵手的延续。步步高人用“真心、真学、真知、真行”,持续佐证着“相信相信的力量”这一的哲理。

所以,银海店的“胖改”,不只是复制,更是结合本土需求的优化升级,核心聚焦商品与服务两大维度,直击用户需求。

1、商品方面,兼顾民生与质感,坚持品质对标升级。

商品结构同步胖东来90%,坚守“安全、品质、实用、实惠、时尚”选品原则,并用组织保证、供应链支持及科学的后台机制,完成用户价值的深度优化。

门店淘汰低效冗余单品,精准引进爆款与特色单品,最新SKU结构兼顾民生刚需与品质升级需求。其中:

(1)蔬果区打造“五彩缤纷番茄节”,集结了8种颜色、超20款番茄单品,还有春沐源紫霞番茄、冰糖小千禧等特色单品;热带水果方面,泰国金枕榴莲、妃子笑荔枝、山竹等产地新鲜直达,更有熊猫指南认证马连庄甜瓜、天地人凤梨等权威认证的品质好物。

(2)肉类区重磅推出亚麻籽猪、黑猪、澳洲和牛等高端食材,搭配火锅、烧烤专属场景化陈列,可一站式满足家庭聚餐、户外露营等多元需求。

(3)海鲜水产区全新打造“鲜味厨房”,汇聚帝王蟹、波士顿龙虾、黑金鲍等优质食材,加工全程透明可视、现场烹制;开业一周顾客还可享受免费加工服务。

(4)熟食与烘焙区亮点突出,践行“新鲜、健康、无添加”理念。

熟食区引入国家地理标志产品南县小龙虾,提供麻辣、蒜香等6种味型;非遗香河肉饼现烙现卖,肥瘦3:7黄金配比,鲜香爆汁;胖东来爆款秘制牛肉条提供免费试吃,雨润烤鸡、韩式炸鸡每日新鲜出炉,还有现烤章鱼小丸子、手工煎饼果子等网红美食,进一步丰富顾客舌尖上的选择。

烘焙区采用步步高自有品牌BL焙特莱芙,使用进口动物奶油,杜绝代可可脂、氢化植物油及脱氢乙酸钠等防腐剂,现烤类商品坚持日清,守护品质健康。

(5)自有品牌方面,门店同步上架多款广受好评的胖东来DL自有品牌与步步高BL自有品牌,实现“家门口逛胖东来”的消费体验。

DL系列涵盖大月饼、精酿小麦啤酒、白酒、果汁、花生油、燕麦片、洗衣珠等全品类;BL系列通过源头直采严控品质,德式小麦鲜啤酒、100%椰子水、4.0有机纯牛奶、五常大米、富硒谷物鲜鸡蛋等质价比突出,覆盖饮食、日用全场景。户外防晒、夏凉品、家居服等夏日新品同步上新,全方位满足市民品质生活需求。

为保障新鲜度,门店严格执行日清原则:熟食加工、肉类、叶菜、分割瓜类、豆制品等当日清零;果切系列遵循“四六八原则”,即4小时8折、6小时6折、8小时准时下架,用机制守护食品安全与消费体验。

从商业经营的维度看,步步高以“安全、品质、健康”为底座,以小类和单品为执行单元,通过扎实的链路运营,为用户提供了丰富、多元且高质感的交互价值。

2、服务方面,282项便民服务,以细节见温度。

调改不光是延续,也有自适应后的生长与精进。就像服务,更多的极致藏于细节。

银海店全面落地胖东来式服务标准,推出282项便民服务,把“以顾客为中心”融入每一处设计。门店打造功能完善的顾客休息区,配备洗手台、直饮水、纸巾、烘手器、护手霜等设施,随时缓解购物疲惫;针对老年群体,在调味品柜台增设放大镜,方便查看商品信息;散装食品精准标注“每斤约几颗”,化解选购焦虑;试穿区配备专用鞋套与鞋凳,同时设置易碎品打包处、海鲜加冰打包处,贴心解决各类购物需求。

停车服务持续优化,消费者凭当日购物小票可领取停车券,享受首2小时免费停车,停车场位于商场西侧160米处龙泰上品负二楼,步行约3分钟即可抵达,全方位提升购物便利度。

而上述亮点的展示,看似是“胖改”范式化的内容,背后却有源头采购、供应链与加工中心、采购模式、质检中心及组织机制设计等丰富的内容支持。用两年乃至更长的时间尺度看,它的广度和深度,它在延续的品质不走样,不变形,不衰减方面的系统构建,却是最大的看点,也是最值得行业领悟的内容。

从商品到售后,从细节关怀到场景服务,步步高正以饱含真诚与品质的系统化供给,呈现零售的全新温度,重塑消费者对“步步高”品牌的信任。

02 胖改2.0深化落地

娄底银海店的焕新开业,并非孤立的门店升级,而是步步高“胖东来式”改革进入2.0阶段的重要体现。

2024年起,步步高全面向胖东来文化与经营哲学学习,从商品、服务、场景、组织、文化五大维度系统性变革,告别规模扩张,转向“精耕细作、提升价值”的品质零售之路。

步步高2025年年报及2026年一季度报告显示,转型成效显著:2025年实现营业收入42.10亿元,同比增长22.71%;2026年一季度营收13.12亿元,同比增长13.74%,扣非后净利润8510万元,同比大增100.38%,经营活动现金流净额同比增长177.43%,财务结构持续优化,主业盈利能力大幅提升。

截至2025年末,步步高已完成21家超市门店“胖改”,2026年一季度全部实现盈利,单店销售额、客单价、坪效等核心指标跨越式增长,库存周转天数从74.5天优化至32.7天,运营效率优于行业平均水平。

在区域布局上,步步高坚守湖南本土市场,关闭低效门店、聚焦核心门店,将资源集中投入优质门店调改与新业态打造。

2026年,步步高确定了从“品质服务”阶段迈向“提质增效”新阶段的系统计划。超市将围绕“提升商品与服务品质”与“优化运营与组织效率”双轮驱动展开,以商品差异化经营、供应链增效、成本管控、精细化运营、全渠道融合、新店拓展七大引擎打造差异化竞争力,希望通过提供不可替代的商品内容与情感价值来深度绑定顾客。

而娄底作为步步高深耕的重点城市,银海店的焕新升级,既是对区域消费需求的精准回应,也是“胖改”模型在三、四线城市复制落地的成功实践,深度切合胖改2.0的方向,为公司后续门店调改提供经验参考,也必然进一步释放“胖改”红利。

03 底层正发生质变

理念落地,关键在人;人的改变,关键在心;而心的自由,是浸润着大爱的文化底层。

步步高将胖东来“真诚、尊重、极致服务”的文化内核,深度融入团队建设与日常运营,实现从“经营商品”到“经营人心”的转变,这也是“胖改”成功的核心密码。

娄底银海店现有员工150名,门店大幅提升薪酬待遇:非生鲜理货员月薪4600元,生鲜岗月薪5000元,增设最高500元/月文化奖,激励员工践行服务理念。

工作机制全面优化,每日工作时长不超过8小时,工作满一年可享10天带薪年假,年节发放专属福利,保障员工休息权与获得感。

同时,门店持续改善员工工作环境,增设坐凳、脚垫,升级后场休息区,配备更衣室、会议室,在员工休息区设置微波炉、医药箱、直饮水、洗手台、护手霜、烘手器等设施,让员工轻松快乐、净心专注投入工作。

这正是步步高“真诚与爱”经营思路的一脉传承。数据显示,“胖改”以来步步高基层员工薪资显著提升,主动流失率大幅下降,团队稳定性与服务积极性同步增强,为门店运营提质增效提供坚实支撑。

2025年,步步高的文化工作以“五个一”工程(1套教材、1系列课程、1系列主题、1系列活动、1套机制)为抓手,全年开展文化共创会65场(覆盖4767人)、门店文化共创会116场(覆盖13116人),同时在文化传播、文化践行及文化培训上,投入了战略级的力量,实现了“高层-中层-基层”文化同频。娄底店同样是享受这一文化滋养后的产物。

正如步步高董事长王填强调的,把“做好品质与服务”作为经营第一性原理——这正是企业文化的强大生命力所在。步步高所有努力的落脚点,是“用真诚与爱,让更多的步步高人活出阳光、幸福的生命状态,让公司稳健而幸福的发展,共创美好生活!”

写在最后

我们可能看过、听过很多“胖改”的案例,但步步高的转型,已用效果复证,是真正系统、坚实并且有文化浸润的标杆。银海店的焕新启幕,让我们再次看到了大爱与传承、精进与升华的具象价值。

门店坚守“好商品是最好的服务,好品质是超市的灵魂”,用优质商品承载生活向往,用贴心细节守护消费体验,用正向文化凝聚团队力量,步步高正在不断向“商品+服务+体验”的复合型零售模式深度转型。

在业绩稳步向好、战略清晰坚定的背景下,未来,步步高将继续秉承胖东来崇善崇美、长期主义的精神,全面践行“精耕细作、提升价值”的品质零售增长路径;也将持续深耕湖湘,把每一家门店都做成本地标杆,让美好消费走进市民生活日常,助力区域零售更高质量发展。

注:文/沈追,文章来源:联商网(公众号ID:linkshop2012),本文为作者独立观点,不代表亿邦动力立场。

文章来源:联商网

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