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屈臣氏有效创新背后 “共创”成为关键一步

罗秀玲 2026-10-31 12:18
罗秀玲 2026/10/31 12:18

邦小白快读

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总1:屈臣氏把健康美丽趋势做成可逛可玩的体验场,普通读者能获得榜单、趋势和现场玩法等实操信息。

1.逛展可一次打卡超50个供应商品牌体验馆及互动摊位,覆盖专业护肤、个护、男士护理等;现场可做色彩测试、专业造型、头皮检测、防晒体验,并集章兑好礼。

2.选品可参考基于超1亿消费数据推出的HWB必试榜,以及八大趋势:健康打底、头皮分肤精准养护、项目周期科学护理、全场景防光损、男颜崛起、香氛疗愈、染发养护一体化、色彩测试热潮。

总2:活动还提供可参与的延伸体验。

1.可参加KEEP沙巴热舞与燃脂搏击操、Cosplay剧团和魔术表演、电音派对,也能看Watsons Family人偶巡游。

2.可关注Watsons Studio全国首店的新品发布与互动反馈,以及24城复古主题快闪店,把一次活动延伸到更多城市和日常场景。

总1:屈臣氏的价值共创平台为品牌营销提供从消费洞察到场景验证的闭环。

1.数据与趋势:基于超1亿消费数据推出HWB必试榜,并解构健康打底、头皮分肤精准养护、项目周期科学护理、全场景防光损、男颜崛起、香氛疗愈、染发养护一体化、色彩测试热潮八大趋势,可供品牌定位、产品研发和内容表达。

2.场景与传播:盛典联合超80个品牌、50多个供应商体验馆,巴黎欧莱雅、丝塔芙、可复美、百雀羚、自然堂、适乐肤、理肤泉、薇诺娜、多芬等覆盖专业护肤、个护、男士护理;巴黎欧莱雅防晒专场把知识拆成问答、判断、试用,明星李冰冰和40多位达人一日店长放大关注。

总2:品牌还要把共同投入转化为增长资产。

1.渠道与用户行为:通过现场试用、会员触达、门店服务、线上购买承接关注;消费者新品体验反馈帮助观察卖点、包装、体验方式和内容表达的真实反应。

2.跨界与IP:与KEEP、快看漫画及二次元圈层合作,用IP主题快闪和主题店吸引年轻人,把顾客从消费者转化为情感共同体,强化品牌认同。

总1:可从健康美丽细分趋势和跨界共创寻找增量。

1.需求变化与机会:八大趋势包括健康打底、头皮分肤精准养护、项目周期科学护理、全场景防光损、男颜崛起、香氛疗愈、染发养护一体化、色彩测试热潮,可作为选品和内容机会;HWB必试榜基于超1亿消费数据,可作种草参考。

2.合作方式:屈臣氏联合超80个品牌组局,供应商提供爆品尖货、人员、促销资源,屈臣氏提供消费洞察和零售触点,从品牌供货渠道卖货转向共同定义趋势、共创场景体验、验证市场反馈。

总2:可学习点与风险提示。

1.传统供货卖货关系若停留在资源简单叠加,难形成增量;单品牌叙事不如群像演绎,需与KEEP、快看漫画、二次元、商场商圈合作扩圈。

2.用现场试用、会员触达、门店服务、线上购买承接关注,把共同投入转化为可衡量、可复盘、可规模化的品牌增长资产。

总1:工厂和供应商可通过共创参与产品测试与场景落地。

1.生产设计需求:围绕八大趋势开发爆品尖货,覆盖健康打底、头皮分肤精准养护、项目周期科学护理、全场景防光损、男颜崛起、香氛疗愈、染发养护一体化、色彩测试热潮;防晒等专业知识可拆成问答、判断、试用等互动。

2.商业机会:盛典联合超80个品牌、50多个供应商体验馆,供应商可提供爆品尖货、人员、促销资源;新品在门店体验和互动中收集消费者对卖点、包装、体验方式和内容表达的真实反应,获得更快验证周期。

总2:数字化和电商启示。

1.屈臣氏用超1亿消费数据和会员触达、门店服务、线上购买履约,把活动关注转化为经营结果。

2.工厂可配合全渠道与组织能力,让共同投入可衡量、可复盘、可规模化;门店选品、内容与空间迭代也有据可依。

总1:零售服务商可从价值共创模式中识别趋势、痛点与方案。

1.行业趋势:零售商从品牌供货、渠道卖货转向价值共创平台和健康美丽趋势策源地,用活动创造关注与体验,再由门店、会员、数据和履约承接转化。

2.客户痛点:单品牌叙事吸引力有限,传统供货卖货关系难形成增量;商场进入存量期后需要精细化运营,寻找志同道合品牌和稀缺内容。

总2:解决方案。

1.用消费洞察把分散资源组织成体验场:联合超80个品牌、50多个供应商体验馆做群像演绎,借助明星李冰冰、40多位达人一日店长、KEEP、快看漫画、二次元圈层和IP主题店引流。

2.现场试用和兴趣互动帮助新品测试与场景优化,再把验证过的品牌组合、活动模块和服务方式复制到更多城市与商圈。

总1:平台商可借鉴屈臣氏的招商、共创和运营管理。

1.商业对平台的需求:品牌需要消费洞察、场景体验和市场验证;商场需要志同道合品牌和稀缺内容,通过IP活动、二次元、痛楼、演唱会打卡给消费者到访理由。

2.平台最新做法:屈臣氏打造价值共创平台,联合超80个品牌在海心沙组局,设健康美丽潮流馆和50多个品牌体验馆及互动摊位;还落地Watsons Studio全国首店、24城复古主题快闪、城市标杆店能量站和移动大篷车巡览。

总2:运营管理与风向规避。

1.活动负责集中创造关注与体验,门店、会员、数据和履约负责转化;现场试用让消费者知道为何购买,会员触达、门店服务、线上购买给出到屈臣氏购买的目的。

2.合作不是资源简单叠加,而要通过全渠道与组织能力把共同投入转化为可衡量、可复盘、可规模化的品牌增长资产。

总1:文章呈现实体零售从商品流通渠道向价值共创运营平台转型的新动向。

1.产业新动向:屈臣氏以健康与美丽为内核,基于超1亿消费数据推出HWB必试榜,联合超80个品牌和50多个供应商体验馆,解构八大趋势,形成趋势策源地和体验场。

2.商业模式:活动集中创造关注与体验,门店、会员、数据和履约承接转化;消费者新品体验反馈帮助品牌观察卖点、包装、体验和内容表达,也让供应商新品测试和业主场景优化获得更快验证周期。

总2:新问题与启示。

1.存量期商场转向精细化运营,品牌选择更严苛,需寻找志同道合伙伴;传统零供与租赁合作不能资源简单叠加,而要转化为可衡量、可复盘、可规模化的品牌增长资产。

2.零售商角色不再只是商品流通渠道,而是连接多方资源、持续创造消费需求的运营平台,为实体零售转型提供新样本。

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声明:快读内容全程由AI生成,请注意甄别信息。如您发现问题,请发送邮件至 run@ebrun.com 。

我是 品牌商 卖家 工厂 服务商 平台商 研究者 帮我再读一遍。

Quick Summary

Summary 1: Watsons turns health and beauty trends into a browsable, playable experience venue, giving general readers practical information such as rankings, trends, and on-site activities.

1. Visitors can check in at more than 50 supplier brand experience pavilions and interactive booths in one visit, covering professional skincare, personal care, men's grooming, and more. On site, they can take color analysis tests, professional styling, scalp checks, and sun protection experiences, and collect stamps for gifts.

2. For product selection, readers can refer to the HWB Must-Try List, launched based on more than 100 million consumer data points, and eight trends: health as the foundation, precise scalp care by scalp type, scientific care across treatment cycles, all-scenario protection against light damage, the rise of male beauty, fragrance therapy, integrated hair coloring and care, and the color analysis boom.

Summary 2: The event also offers extended experiences that visitors can join.

1. They can participate in KEEP Samba dance workouts and fat-burning boxing, Cosplay troupes and magic performances, and an electronic music party, and watch the Watsons Family mascot parade.

2. They can follow new product launches and interactive feedback at the first national Watsons Studio store, as well as retro-themed pop-up stores in 24 cities, extending a single event to more cities and daily scenarios.

Summary 1: Watsons' value co-creation platform provides brands with a closed loop from consumer insight to scenario validation for marketing.

1. Data and trends: It launches the HWB Must-Try List based on more than 100 million consumer data points and deconstructs eight trends—health as the foundation, precise scalp care by scalp type, scientific care across treatment cycles, all-scenario protection against light damage, the rise of male beauty, fragrance therapy, integrated hair coloring and care, and the color analysis boom—which can inform brand positioning, product development, and content expression.

2. Scenarios and communications: The ceremony brings together more than 80 brands and over 50 supplier experience pavilions. L'Oréal Paris, Cetaphil, Comfy, Pechoin, Chando, CeraVe, La Roche-Posay, Winona, Dove, and others cover professional skincare, personal care, and men's grooming. The L'Oréal Paris sun protection session breaks knowledge into Q&A, judgment, and trial, while celebrity Li Bingbing and more than 40 influencers as one-day store managers amplify attention.

Summary 2: Brands must also convert joint investment into growth assets.

1. Channels and user behavior: They capture attention through on-site trials, member outreach, store services, and online purchases. Consumer feedback on new product experiences helps observe real reactions to selling points, packaging, experience formats, and content expression.

2. Cross-industry and IP: Collaborations with KEEP, Kuaikan Comics, and ACG communities use IP-themed pop-ups and themed stores to attract young people, turning customers from consumers into an emotional community and strengthening brand identity.

Summary 1: Sellers can seek growth from health and beauty sub-trends and cross-sector co-creation.

1. Demand shifts and opportunities: The eight trends—health as the foundation, precise scalp care by scalp type, scientific care across treatment cycles, all-scenario protection against light damage, the rise of male beauty, fragrance therapy, integrated hair coloring and care, and the color analysis boom—can serve as product selection and content opportunities. The HWB Must-Try List, based on more than 100 million consumer data points, can serve as a reference for seeding.

2. Collaboration approach: Watsons unites more than 80 brands to organize the event. Suppliers provide hit products, premium inventory, staff, and promotional resources, while Watsons provides consumer insights and retail touchpoints. The model shifts from selling goods through brand supply channels to jointly defining trends, co-creating scenario experiences, and validating market feedback.

Summary 2: Lessons and risk reminders.

1. If the traditional supply-and-sell relationship remains a simple stacking of resources, it is difficult to create incremental growth. A single-brand narrative is less effective than ensemble storytelling; sellers need to collaborate with KEEP, Kuaikan Comics, ACG communities, and malls/commercial districts to expand reach.

2. Use on-site trials, member outreach, store services, and online purchases to capture attention, turning joint investment into measurable, reviewable, and scalable brand growth assets.

Summary 1: Factories and suppliers can participate in product testing and scenario implementation through co-creation.

1. Production and design requirements: Develop hit products and premium inventory around the eight trends, covering health as the foundation, precise scalp care by scalp type, scientific care across treatment cycles, all-scenario protection against light damage, the rise of male beauty, fragrance therapy, integrated hair coloring and care, and the color analysis boom. Professional knowledge such as sun protection can be broken into interactive formats including Q&A, judgment, and trial.

2. Business opportunities: The ceremony brings together more than 80 brands and over 50 supplier experience pavilions; suppliers can provide hit products, premium inventory, staff, and promotional resources. New products collect real consumer reactions on selling points, packaging, experience formats, and content expression during in-store experiences and interactions, enabling a faster validation cycle.

Summary 2: Implications for digitalization and e-commerce.

1. Watsons uses more than 100 million consumer data points, member outreach, store services, and online purchase fulfillment to convert event attention into business results.

2. Factories can support omnichannel and organizational capabilities, making joint investment measurable, reviewable, and scalable; store product selection, content, and space iteration can also be evidence-based.

Summary 1: Retail service providers can identify trends, pain points, and solutions from the value co-creation model.

1. Industry trends: Retailers are shifting from brand supply and channel selling to value co-creation platforms and sources of health and beauty trends. They use events to create attention and experience, then convert it through stores, members, data, and fulfillment.

2. Customer pain points: Single-brand narratives have limited appeal, and traditional supply-and-sell relationships struggle to create incremental growth. As malls enter an existing-asset era, they need refined operations and must seek like-minded brands and scarce content.

Summary 2: Solutions.

1. Use consumer insights to organize scattered resources into an experience venue: unite more than 80 brands and over 50 supplier experience pavilions for ensemble storytelling, and leverage celebrity Li Bingbing, more than 40 influencers as one-day store managers, KEEP, Kuaikan Comics, ACG communities, and IP-themed stores to drive traffic.

2. On-site trials and interest-based interactions help new product testing and scenario optimization. Then replicate validated brand combinations, event modules, and service methods to more cities and commercial districts.

Summary 1: Platform operators can learn from Watsons' merchant recruitment, co-creation, and operational management.

1. What commerce needs from platforms: Brands need consumer insights, scenario experiences, and market validation. Malls need like-minded brands and scarce content, using IP events, ACG culture, anime-themed building takeovers, and concert check-ins to give consumers reasons to visit.

2. Latest platform practices: Watsons builds a value co-creation platform and unites more than 80 brands at Haixinsha, setting up a health and beauty trend pavilion and over 50 brand experience pavilions and interactive booths. It also launches the first national Watsons Studio store, retro-themed pop-ups in 24 cities, energy stations at city benchmark stores, and mobile caravan tours.

Summary 2: Operational management and trend-risk avoidance.

1. Events are responsible for concentrated attention and experience creation; stores, members, data, and fulfillment are responsible for conversion. On-site trials let consumers know why to buy, while member outreach, store services, and online purchases give them a reason to buy at Watsons.

2. Collaboration is not a simple stacking of resources. It must use omnichannel and organizational capabilities to turn joint investment into measurable, reviewable, and scalable brand growth assets.

Summary 1: The article presents a new development in physical retail's transition from a goods circulation channel to a value co-creation operating platform.

1. New industry development: With health and beauty at its core, Watsons launches the HWB Must-Try List based on more than 100 million consumer data points, unites more than 80 brands and over 50 supplier experience pavilions, and deconstructs eight trends, forming a trend source and experience venue.

2. Business model: Events concentrate attention and experience creation, while stores, members, data, and fulfillment handle conversion. Consumer feedback on new product experiences helps brands observe selling points, packaging, experience, and content expression, and also gives suppliers faster validation cycles for new product testing and property owners for scenario optimization.

Summary 2: New issues and implications.

1. In the existing-asset era, malls are shifting to refined operations, and brand selection is becoming more stringent; they need to find like-minded partners. Traditional retailer-supplier and leasing collaborations cannot simply stack resources; they must be transformed into measurable, reviewable, and scalable brand growth assets.

2. The retailer's role is no longer just a goods circulation channel but an operating platform that connects multiple resources and continuously creates consumer demand, offering a new sample for physical retail transformation.

Disclaimer: The "Quick Summary" content is entirely generated by AI. Please exercise discretion when interpreting the information. For issues or corrections, please email run@ebrun.com .

I am a Brand Seller Factory Service Provider Marketplace Seller Researcher Read it again.

屈臣氏正在进行一场行之有效的创新。

近期,屈臣氏在HWB全明星狂欢盛典活动中,携手超80个国内外一线及新锐品牌“组局”,在广州城市中轴线海心沙打造出品牌体验馆、快闪互动摊位“集群”。极具辨识度的“屈臣氏健康美丽潮流馆”,传达品牌始终坚持“健康与美丽”内核。

多年来,屈臣氏根据超过1亿消费数据,推出HWB健康美丽大赏必试榜,成为消费者不容错过的健康美丽种草宝典。而这一次,屈臣氏将其进一步升级为一场全民狂欢。

这次盛典通过互动、打卡、体验、种草来满足体验型消费和情绪愉悦需求,让消费者与品牌和商圈产生更深度的连接。

而背后所折射的,是屈臣氏持续发力打造的“价值共创平台”,其经营哲学聚焦的不只是提供一个零售场地,而是有能力把消费者洞察、分散的资源和零售触点,组织成一个共同的健康美丽趋势体验场。

作为国际知名健康与美容零售品牌的屈臣氏,通过发挥规模和洞察消费需求优势,与供应商共创布局未来;供应商则依托屈臣氏对行业的深度洞察,提供爆品尖货、人员、促销资源。

双方联袂把分散的资源编排进统一的消费者体验逻辑中,让此前简单的“供货与销售”走向共同定义趋势、共创场景体验、验证市场反馈的深层协同,同时,也将传统的“品牌供货、渠道卖货”关系,进阶为一种围绕消费者共同创造增量的合作伙伴关系。

01 联合80+品牌“深度共创”,用“健康与美丽”回应消费者需求

这是一场屈臣氏与供应商“共创出来”的狂欢盛典。

盛典现场,屈臣氏特别打造的“健康美丽潮流馆”尤为吸睛,绿色与粉色碰撞,视觉效果拉满。颜色的背后承载着屈臣氏品牌内核“健康与美丽”,而支撑起场馆的树形装置,陈列有HWB年度必试榜的上榜好物。

走出潮流馆,便可一次打卡超50个供应商精心布置的创意品牌体验馆及互动摊位,比如,巴黎欧莱雅、丝塔芙、可复美、百雀羚、自然堂、适乐肤、理肤泉、薇诺娜、多芬、乐而雅、半亩花田、诗裴丝、施华蔻、海飞丝、潘婷、吉列、TENGA典雅等,覆盖专业护肤、个护、男士护理等多个品类。

和单一品牌叙事不同,这场盛典“群像演绎”的魅力在于——更具象化的商业场景、更多元的体验方式和更深度融合的圈层,彰显屈臣氏强大的价值创造能力。

▋解构“健康与美丽”需求,让商业场景更具象化

屈臣氏依托消费洞察,在“健康美丽潮流馆”分区打造体验场景,聚焦健康打底、头皮分肤精准养护、项目周期科学护理、全场景防光损、男颜崛起、香氛疗愈、染发养护一体化、色彩测试热潮八大消费趋势。

然后,屈臣氏将懂“健康与美丽”的合作伙伴号召起来,通过他们的独特视角和明星产品演绎,形成合力共同经营消费者。

▋消费者探索“健康与美丽”,品牌体验更多元化

三天内大量密集活动,承接消费者线下体验之需。

盛典首日,巴黎欧莱雅的防晒专场便是创新体验的案例之一。双方没有停留在简单的产品展示,而是将“防晒要涂到位”的专业知识,拆解成问答、判断、试用等互动环节,让原本单向的知识输出变成可参与、可体验、可验证的现场互动。

明星李冰冰的到场则进一步放大了关注度,让专业内容有了更具吸引力的传播入口。

除了巴黎欧莱雅、多芬品牌等特邀嘉宾现身主舞台互动外,屈臣氏的供应商伙伴共邀来40多位达人担任“一日店长”,与消费者完成面对面的互动,让他们在一系列色彩测试、专业造型、头皮检测、防晒体验中,自主探索前沿的健康美丽趋势。

Watsons Family等IP人偶大巡游,也为活动增加了话题度,吸引更多消费者参与进来;全场集章互动赢好礼,则让消费者不断穿梭在品牌体验馆和互动摊位,在体验小游戏的快乐之余,还能收集印章兑换好礼,也自然而然地更了解屈臣氏和它的朋友们。

▋跨“圈层”合作,携手KEEP和快看漫画渗透目标客群

事实上,“健康与美丽”从来不是只有一个答案。消费者不同、需求不同,理解自然不同。屈臣氏也在突破“健康与美丽”的固定边界。

盛典期间,屈臣氏特别与KEEP合作沙巴热舞与燃脂搏击操等课程,用“热汗”诠释“健康与美丽”;Cosplay剧团、魔术表演,则精准吸引“二次元圈层”参与进来;入夜后,舞台上电音派对动感十足,让消费者从早到晚都能发现并体验不一样的乐趣。

在联商网看来,屈臣氏通过融合不同圈层的影响力,吸引更多兴趣同好者加入“健康与美丽”的价值共创之中。

从解构、满足到跨界延展“健康与美丽”边界,是屈臣氏携手供应商打造“共创故事”的一个切面。另一方面,屈臣氏的“共创”伙伴范围,不仅有供应商,还有商场、商圈。

那么,如何用更多“共创”的方式打造更具辨识度的内容,屈臣氏给出了一个崭新的答案。

02 与商场、商圈“共创”,打造差异化门店体验

对于屈臣氏来说,将“健康与美丽”从店内货架延伸至城市生活空间,海心沙是最佳选择之一。这里是广州地标,更是2010年亚运会主场馆,其“健康”底色与屈臣氏的“健康与美丽”基因十分契合。

据联商网了解,以海心沙为起点,屈臣氏还将HWB狂欢“试”集的方式延伸至商场,通过城市标杆店能量站、移动大篷车巡览等形式走进更多城市,把成熟体验模块从一次活动延伸至更多城市与日常经营场景。

在范围扩大的背后,屈臣氏正在用“产品主义”思维经营“共创产品”,这也是屈臣氏始终能做出差异化门店的主要原因。

上海环球港商圈的Watsons Studio全国首店是其中的典型代表。在这座年轻人聚集的商场中,屈臣氏设置新品发布与互动体验机制,通过消费者参与新品反馈,了解他们的真实需求。

表面上看,屈臣氏是因为“首店含金量”与“独特参与体验感”,助力商业空间差异化发展,构建持续吸引力;深挖之下会发现,“首店与体验构建出来的吸引力”都是结果,满足“人的需求”才是原因。

这种对消费体验的持续探索,也延伸至品牌自身。

今年适逢屈臣氏集团185周年,屈臣氏复古主题快闪店于上海、南京、武汉等24个城市的热门商场中庭亮相,以药房历史场景为灵感,将屈臣氏跨越世纪的发展历程转化为沉浸式互动空间,深受年轻消费者的喜爱。

和品牌一样,增量时代商场以规模搏增长,到了存量时期,精细化运营就成为增长的关键。

商场对于品牌的选择也更为严苛,此前只注重经营结果的商场开始寻找“志同道合”的品牌。从细节的日常满足消费者需求,到吸引消费者的时间和注意力,“体验”成为商场和品牌承接需求最有效、也是最直接的方式。

于是各类IP活动层出不穷,从知名IP到二次元产品、痛楼打造、演唱会打卡,商场自然希望商户积极参与进来,通过产品、场景、体验与服务等“稀缺内容”合作给到消费者到访理由,共同赢下IP大战。

以屈臣氏为代表的零售商就成为商场场景革新的重要角色。

近年来屈臣氏频繁联手超级IP,打造主题快闪店、IP主题门店等差异化内容。

例如在西安大悦城,屈臣氏联手飞天小女警“花花”“泡泡”“毛毛”打造“元气小镇”主题快闪店,并在21个城市布局主题店;在上海龙之梦城市生活中心则打造出萌趣趣主题头发洗护快闪体验空间,并同步推出主题门店。

这些IP场景体验的打造,一方面满足年轻人压力释放和情绪承接的需求,因此受到热烈追捧;另一方面因为品牌创新带来极佳体验感和参与度,给商场赢得更高的市场话语权和消费者的奔赴。

这是因为屈臣氏和品牌的共创,并不是IP的简单拼接,而是根据IP底色和消费者需求联合开发独家产品和场景设计,共同打造“新奇特”沉浸式购物体验。屈臣氏想要的不仅仅是一次购买,而是希望通过产品与体验,将顾客从消费者转化为“情感共同体”,强化品牌认同感。

不断尝试将“门店”体验延伸,屈臣氏还将场景与服务搬到了商场中庭、城市地标、演出与文旅等,在更开阔的公共空间与消费者建立一种“更新”的连接。

03 一个清晰的目标是将共同投入转化为品牌增长资产

在这些升级的背后,屈臣氏正在通过强化零售科技与供应链等方式“重塑”自身。

屈臣氏给自己规划了清晰的成长路线,活动负责集中创造关注与体验,而门店、会员、数据和履约体系负责把关注转化为可持续的经营结果。屈臣氏HWB全明星狂欢盛典承担的正是这样的作用。

屈臣氏通过现场试用、兴趣互动等丰富的活动让消费者了解产品,给到消费者“为什么购买”的答案,再通过会员触达、门店服务、线上购买等方式,给消费者“到屈臣氏购买”的明确目的。

而消费者在日常新品体验和互动活动中,则帮助品牌观察不同人群对卖点、包装、体验方式和内容表达的真实反应,构成屈臣氏对消费者需求洞察的基础,也使供应商新品测试和业主场景优化获得更快的验证周期。同时,在门店运营的过程中,也助力其在选品、内容与空间迭代上“有据可依”,让门店与消费者建立起持续的、深入的连接。

最终,这套经过验证的品牌组合、活动模块和服务方式推广至不同的城市和商圈,扩大屈臣氏的影响力。

从满足消费者的“尝鲜”到促进消费者建立“品牌认知”,再到建立商业模式、反哺商场与品牌,屈臣氏通过围绕消费者需求,转变与业主、供应商的关系,来强化自身的长期主义发展逻辑。

在屈臣氏看来,真正高质量的零供与租赁合作,不是资源简单叠加,而是通过零售商的全渠道与组织能力,把共同投入转化为可衡量、可复盘、可规模化的品牌增长资产。

写在最后

作为“价值共创平台”,屈臣氏擅长在不同的商业项目和消费者群体中做出不同表达,但是其底色始终如一,“健康与美丽”的大命题下,屈臣氏逐渐成长为健康美丽趋势策源地,塑造审美和体验场,为行业带来屈臣氏创新方案。

事实上,当零售商能够协同品牌、空间与消费者,共同策划内容、验证需求并承接转化,其角色便不再只是商品流通渠道,而是连接多方资源、持续创造消费需求的运营平台。

于是屈臣氏一方面和供应商“共同经营消费者”,一方面通过产品、体验、内容给商场带来新活力,强化“场”的吸引力,提升空间价值。

对于屈臣氏而言,长期对消费者、供应商和商场的洞察研究,成为自身发展的最佳内驱力。正是这种把分散资源整合并转化为可持续、可复制的增长的能力,给实体零售转型提供了一个新样本。

注:文/罗秀玲,文章来源:联商网(公众号ID:linkshop2012),本文为作者独立观点,不代表亿邦动力立场。

文章来源:联商网

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FAQ回顾

屈臣氏的价值共创平台是什么?

屈臣氏的价值共创平台,是其发挥规模与消费洞察优势,把消费者洞察、分散资源和零售触点组织成健康美丽趋势体验场的经营模式。它不止提供零售场地,而是与供应商、商场商圈共同定义趋势、共创场景体验、验证市场反馈,并将共同投入转化为可衡量、可复盘、可规模化的品牌增长资产。

屈臣氏HWB健康美丽大赏必试榜是什么?

HWB健康美丽大赏必试榜是屈臣氏根据超过1亿消费数据推出的健康美丽种草榜单,为消费者提供必试好物参考。HWB全明星狂欢盛典将其进一步升级为全民狂欢,并在“健康美丽潮流馆”的树形装置陈列年度必试榜上榜好物。

屈臣氏如何与供应商共创健康美丽体验?

屈臣氏在HWB全明星狂欢盛典联合超80个国内外品牌,打造健康美丽潮流馆、品牌体验馆和互动摊位,并按健康打底、头皮分肤养护、全场景防光损等八大消费趋势分区体验。供应商提供爆品尖货、人员和促销资源,双方共同定义趋势、共创场景体验、验证市场反馈。

屈臣氏与商场、商圈合作有哪些差异化做法?

屈臣氏将健康美丽从店内货架延伸至城市生活空间和商场,通过城市标杆店能量站、移动大篷车巡览、Watsons Studio全国首店、IP主题快闪店和主题门店等做法,与商场共同承接体验型消费需求,为商业空间带来差异化内容和持续吸引力。

实体零售如何把活动投入转化为品牌增长资产?

零售商可让活动集中创造关注与体验,再通过门店、会员、数据和履约体系把关注转化为经营结果;同时用消费者在新品体验和互动中的真实反馈,支撑选品、内容和空间迭代,并将验证过的品牌组合、活动模块和服务方式推广至不同城市和商圈,形成可衡量、可复盘、可规模化的增长。

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