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第18个双11 天猫用AI挖10亿人的“沉睡需求”

章航英 2026-10-16 09:35
章航英 2026/10/16 09:35

邦小白快读

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总1:今年双11的开卖时间和优惠规则有重要变化。

1. 10月20日晚8点开卖,而不是等到11月11日。

2. 优惠采用品牌直接立减叠加平台消费券,最低至7.2折,不再需要复杂凑单。

总2:新品和商品选择更多。

1. 苹果首款折叠屏iPhone Duo在天猫首发,iPhone 18 Pro也确认参加优惠。

2. 100万全球品牌、7200万款商品参与,创历史新高。

总3:AI推荐会变得更实用。

1. 平台用AI挖掘“沉睡需求”,推荐你可能需要但没想到的商品。

2. 比如爱爬山的人可能不知道髌骨带,AI会帮你匹配这类商品。

总4:服务保障升级。

1. 马桶、窗帘、灯具、智能门锁等品类强化“拆送装一体”。

2. 消费者可以直接在平台查看送货、安装和售后进度。

总5:新品类值得关注。

1. 智谱、MiniMax等大模型公司开始在天猫卖Token。

2. 可按学习、研究、家庭等场景购买Token组合套餐。

总1:旗舰店正在成为AI经营数据资产。

1. 品牌积累的商品、用户、内容、客服和经营数据,是AI理解生意和推荐商品的基础。

2. 双11有2000款旗舰店独有商品,苹果、ALO等品牌强化与天猫合作,旗舰店价值进一步提升。

总2:新品首发是重要机会。

1. 开卖前一个月在淘宝天猫首发新品的商家数同比增长64%。

2. 苹果折叠屏iPhone Duo在双11期间天猫首发,说明大牌也在用双11推新品。

总3:价格竞争逻辑变了。

1. 今年优惠是品牌直接立减叠加平台消费券,最低至7.2折。

2. 不再靠复杂凑单,品牌需要设计更简单、透明的定价和让利结构。

总4:消费趋势和用户行为有新空间。

1. 一个活跃消费者一年平均买约15个品类,平台认为其可能有25到30个品类的消费需求。

2. 品牌可通过AI触达消费者的“沉睡需求”,实现跨品类拓展。

总5:数字生产资料成为新品类。

1. Token首次成为双11商品,大模型公司在天猫卖Token。

2. 科技品牌可关注这种从实物到数字商品的商业模式变化。

总1:增长机会在“单用户品类数”而非新增用户。

1. 平台服务近10亿消费者,增量在于让一个用户多买一个品类。

2. 卖家应优化商品和店铺数据,让AI更容易把自己推荐给潜在买家。

总2:新品和首次开店有红利。

1. 开卖前一个月在天猫首发新品的商家数同比增长64%。

2. 6万个商家第一次参加双11,还有5万款超级单品和2000款旗舰店独有礼盒。

总3:优惠政策变化需要调整运营。

1. 活动商品采用品牌直接立减叠加平台消费券,最低至7.2折。

2. 卖家要适应更透明的价格体系,减少复杂凑单玩法。

总4:服务是新的竞争点。

1. 马桶、窗帘、灯具、智能门锁等品类强化“拆送装一体”。

2. 服务能降低消费门槛,相关卖家应跟进升级。

总5:新品类和新合作方式出现。

1. 智谱、MiniMax等大模型公司在天猫开旗舰店卖Token。

2. 几乎所有大模型公司都在天猫卖Token,可探索数字商品交易。

总6:风险提示。

1. 100万品牌、7200万款商品参与,竞争空前激烈。

2. 需要用新品、AI推荐和服务差异化,避免陷入单纯价格战。

总1:产品设计和需求挖掘有新方向。

1. 一个消费者实际只买约15个品类,平台认为潜力有25到30个,说明可围绕场景开发关联产品。

2. AI能推荐“可能想要但没想到”的商品,比如爱爬山的人需要髌骨带,工厂可以关注这类认知外需求。

总2:生产和上新节奏加快。

1. 双11前一个月天猫首发新品商家数同比增长64%,品牌需要工厂配合快速上新。

2. 5万款超级单品和2000款旗舰店独有礼盒,对柔性生产和快速打样提出更高要求。

总3:服务与履约要求提升。

1. 马桶、窗帘、灯具、智能门锁等品类强化“拆送装一体”。

2. 工厂要在产品设计上考虑安装便捷性、包装防护和售后配件。

总4:数字化和电商的启示。

1. 旗舰店沉淀的商品、用户、内容、客服和经营数据成为AI经营基础。

2. 工厂可利用平台数据反向指导生产,减少盲目投产。

总5:新品类参考。

1. Token成为双11商品,数字生产资料开始大促。

2. 传统工厂可思考产品智能化或与数字服务结合。

总1:行业趋势发生变化。

1. 电商增长从总量流量转向挖掘单个用户的更多需求。

2. 服务商应帮助客户从拉新转向“单用户品类数”增长。

总2:新技术的应用方向明确。

1. AI从提高转化转向发现沉睡需求,可开发需求预测和智能推荐服务。

2. AI已经进入商品运营、内容、广告、客服和数据分析,服务商可提供落地工具。

总3:客户痛点更清晰。

1. 消费者一年购买约15个品类,平台认为潜力有25到30个,大量需求处于沉睡状态。

2. 客户需要找到原本不会发生的交易,AI是关键解法。

总4:数据资产服务机会。

1. 旗舰店成为AI经营数据资产,经营模式从“人问AI”走向AI主动发现问题、人决策。

2. 可帮品牌整理商品、用户、内容、客服等“经营语料”,让AI真正理解生意。

总5:履约与售后需求增加。

1. 拆送装一体服务强化,平台需要服务商协同供应链和本地化服务。

2. 消费者可在线查看安装进度,服务商需提供透明化解决方案。

总1:平台最新打法是AI挖掘沉睡需求。

1. 增长单位从新增用户变为单用户品类数,平台重点做“一个用户多买一个品类”。

2. 服务近10亿消费者,通过AI理解消费者的身份、生活阶段和需求变化。

总2:招商和品类扩展有新方向。

1. 智谱、MiniMax等大模型公司进入天猫卖Token,几乎所有大模型公司都在一个平台卖Token。

2. 招商从实体商品扩展到数字生产资料,扩大交易边界。

总3:运营管理需强化旗舰店。

1. 旗舰店沉淀的商品、用户、内容、客服和经营数据成为AI经营基础。

2. 2000款旗舰店独有商品,可强化旗舰店差异化运营。

总4:价格与促销体系调整。

1. 品牌直接立减叠加平台消费券,最低至7.2折,简化优惠。

2. 平台要协调品牌让利与平台补贴,避免复杂凑单影响体验。

总5:风险与风向规避。

1. 100万品牌、7200万款商品参与,竞争激烈,需要用AI精准匹配避免同质化。

2. 服务降低门槛(拆送装一体),平台需协同商家完善履约和售后体系。

总1:产业新动向:从流量总量转向AI驱动的单用户挖潜。

1. 电商增长从依赖总量流量和总量交易,转向用AI挖掘消费者的沉睡需求。

2. 增长单位从新增用户变为单用户品类数,一个消费者潜力从约15个品类扩展到25到30个。

总2:AI在电商中的价值被重构。

1. 过去AI用于写文案、客服、广告投放,现在用来理解消费者身份、生活阶段和需求变化。

2. AI从优化已有交易,走向寻找原本不会发生的交易。

总3:商业模式和数据资产出现新问题。

1. 旗舰店从货品和会员资产扩展为“经营语料”式的数据资产。

2. 出现“人问AI”到AI主动发现问题、人决策的新经营模式,涉及数据资产归属、使用和隐私保护。

总4:数字生产资料开始进入流通。

1. Token成为双11商品,大模型厂商集中在天猫卖Token。

2. 电商边界从实物消费品扩展到数字生产资料,反映中国消费与生产方式的变化。

总5:平台治理与竞争焦点转移。

1. 百万品牌、7200万款商品参与,竞争已不是流量,而是谁更懂需求。

2. 平台通过简化优惠、拆送装一体等服务降低消费门槛,可研究其对消费决策和市场竞争的影响。

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我是 品牌商 卖家 工厂 服务商 平台商 研究者 帮我再读一遍。

Quick Summary

Overview 1: This year's Double 11 has major changes in sale timing and discount rules.

1. Sales open at 8 PM on October 20, rather than waiting until November 11.

2. Discounts combine direct brand markdowns with platform consumption vouchers, bringing prices as low as 72% of the original. No more complicated order-combining is needed.

Overview 2: More new products and a wider product selection.

1. Apple's first foldable iPhone, the iPhone Duo, debuts on Tmall; the iPhone 18 Pro is also confirmed to participate in the discounts.

2. One million global brands and 72 million products are participating, a record high.

Overview 3: AI recommendations will become more practical.

1. Platforms use AI to tap into "latent demand," recommending products you may need but haven't thought of.

2. For example, someone who loves hiking may not know about patellar straps; AI helps match such products.

Overview 4: Service guarantees are upgraded.

1. Categories such as toilets, curtains, lamps, and smart locks strengthen the "one-stop removal, delivery, and installation" service.

2. Consumers can track delivery, installation, and after-sales progress directly on the platform.

Overview 5: New categories worth watching.

1. AI model companies like Zhipu and MiniMax have started selling Tokens on Tmall.

2. Token bundles can be purchased by scenario—such as learning, research, or family use.

Overview 1: Flagship stores are becoming AI-driven business data assets.

1. The product, user, content, customer-service, and operational data accumulated by brands forms the foundation for AI to understand the business and recommend products.

2. Double 11 features 2,000 products exclusive to flagship stores; brands like Apple and ALO have strengthened their partnerships with Tmall, further enhancing the value of flagship stores.

Overview 2: New product launches are a major opportunity.

1. The number of merchants launching new products on Taobao and Tmall in the month before sales began increased 64% year-on-year.

2. Apple's foldable iPhone Duo debuts on Tmall during Double 11, showing major brands are also using Double 11 to promote new products.

Overview 3: The logic of price competition has changed.

1. This year's discounts combine direct brand markdowns with platform consumption vouchers, with prices as low as 72% of the original.

2. No longer relying on complicated order-combining, brands need to design simpler, more transparent pricing and discount structures.

Overview 4: Consumption trends and user behavior offer new space.

1. An active consumer buys on average about 15 categories per year, but the platform estimates their potential demand spans 25 to 30 categories.

2. Brands can use AI to reach consumers' "latent demand" and expand into adjacent categories.

Overview 5: Digital means of production become a new category.

1. Tokens appear as a Double 11 product for the first time; large model companies are selling Tokens on Tmall.

2. Tech brands should watch this business-model shift from physical goods to digital products.

Overview 1: Growth opportunities lie in "categories per user," not new users.

1. The platform serves nearly 1 billion consumers, and incremental growth comes from getting each user to buy one more category.

2. Sellers should optimize product and store data so AI is more likely to recommend them to potential buyers.

Overview 2: New products and first-time store openings offer dividends.

1. The number of merchants launching new products on Tmall in the month before sales began increased 64% year-on-year.

2. 60,000 merchants are participating in Double 11 for the first time, along with 50,000 super single products and 2,000 flagship-store-exclusive gift boxes.

Overview 3: Changes in discount policies require operational adjustments.

1. Promotional items use direct brand markdowns plus platform consumption vouchers, with prices as low as 72% of the original.

2. Sellers must adapt to a more transparent pricing system and reduce complex order-combining mechanics.

Overview 4: Service is a new competitive differentiator.

1. Categories such as toilets, curtains, lamps, and smart locks strengthen the "one-stop removal, delivery, and installation" service.

2. Service lowers purchasing barriers; relevant sellers should upgrade accordingly.

Overview 5: New categories and new collaboration models are emerging.

1. AI model companies like Zhipu and MiniMax are opening flagship stores on Tmall to sell Tokens.

2. Nearly all major AI model companies are selling Tokens on Tmall; sellers can explore digital-product transactions.

Overview 6: Risk warning.

1. With 1 million brands and 72 million products participating, competition is unprecedentedly fierce.

2. Sellers need to differentiate through new products, AI recommendations, and services, avoiding pure price wars.

Overview 1: New directions for product design and demand discovery.

1. A consumer actually buys only about 15 categories, yet the platform sees a potential of 25 to 30, which indicates opportunities to develop adjacent products around usage scenarios.

2. AI can recommend "things you may want but haven't thought of"—for example, someone who loves hiking may need patellar straps. Factories should pay attention to this kind of out-of-awareness demand.

Overview 2: The pace of production and new-product launches is accelerating.

1. The number of merchants debuting new products on Tmall in the month before Double 11 rose 64% year-on-year; brands need factories to support rapid launches.

2. With 50,000 super single products and 2,000 flagship-store-exclusive gift boxes, there are higher demands for flexible manufacturing and rapid sampling.

Overview 3: Service and fulfillment requirements are rising.

1. Categories such as toilets, curtains, lamps, and smart locks are strengthening the "one-stop removal, delivery, and installation" service.

2. Factories should design for ease of installation, protective packaging, and after-sales spare parts.

Overview 4: Implications of digitalization and e-commerce.

1. The product, user, content, customer-service, and operational data accumulated in flagship stores becomes the foundation for AI-driven operations.

2. Factories can use platform data to guide production in reverse, reducing blind manufacturing.

Overview 5: Reference points from new categories.

1. Tokens have become Double 11 products, and digital means of production are now part of major promotions.

2. Traditional factories can explore product intelligence or combining physical products with digital services.

Overview 1: Industry trends are shifting.

1. E-commerce growth is moving from total traffic to unearthing more demand from individual users.

2. Service providers should help clients shift from customer acquisition to growth in "categories per user."

Overview 2: The application direction of new technology is clear.

1. AI is shifting from improving conversion to discovering latent demand; service providers can develop demand-forecasting and smart-recommendation services.

2. AI has already entered product operations, content, advertising, customer service, and data analytics; service providers can offer implementation tools.

Overview 3: Customer pain points are more defined.

1. A consumer buys about 15 categories a year, while the platform estimates the potential is 25 to 30—so much demand remains latent.

2. Clients need to find transactions that would not have happened otherwise; AI is the key solution.

Overview 4: Opportunities in data-asset services.

1. Flagship stores are becoming AI-driven business data assets; the operating model is shifting from "humans asking AI" to AI proactively identifying problems and humans making decisions.

2. Service providers can help brands organize the "operational corpus"—products, users, content, customer service—so that AI truly understands the business.

Overview 5: Increasing fulfillment and after-sales needs.

1. The "removal-delivery-installation" integrated service is being strengthened; platforms need service providers to coordinate supply chains and localized services.

2. Consumers can check installation progress online, so service providers must offer transparent solutions.

Overview 1: The platform's latest play is using AI to mine latent demand.

1. The growth unit has shifted from new users to categories per user; the platform focuses on "getting one user to buy one more category."

2. Serving nearly 1 billion consumers, it uses AI to understand consumers' identities, life stages, and evolving needs.

Overview 2: New directions for merchant recruitment and category expansion.

1. AI model companies like Zhipu and MiniMax are entering Tmall to sell Tokens; nearly all major AI model companies are selling Tokens on one platform.

2. Merchant recruitment is expanding from physical goods to digital means of production, extending the boundaries of transactions.

Overview 3: Operations management should strengthen flagship stores.

1. The product, user, content, customer-service, and operational data accumulated in flagship stores becomes the foundation for AI-driven operations.

2. With 2,000 flagship-store-exclusive products, the platform can enhance differentiated flagship-store operations.

Overview 4: Adjustments to pricing and promotion systems.

1. Direct brand markdowns plus platform consumption vouchers bring prices as low as 72% of the original, simplifying discounts.

2. The platform must coordinate brand discounts and platform subsidies to avoid complex order-combining hurting the experience.

Overview 5: Risk and trend avoidance.

1. With 1 million brands and 72 million products participating, competition is fierce; AI-powered precise matching is needed to avoid homogenization.

2. Services lower purchasing barriers (e.g., removal-delivery-installation), so the platform needs to work with merchants to improve fulfillment and after-sales systems.

Overview 1: New industry trend: shifting from total traffic to AI-driven mining of individual-user potential.

1. E-commerce growth is moving from reliance on total traffic and total transactions to using AI to unearth consumers' latent demand.

2. The growth unit is shifting from new users to categories per user; the potential for a single consumer expands from about 15 categories to 25–30.

Overview 2: The value of AI in e-commerce is being redefined.

1. In the past, AI was used for copywriting, customer service, and advertising placement; now it is used to understand consumer identity, life stage, and changing needs.

2. AI is moving from optimizing existing transactions to discovering transactions that would not otherwise occur.

Overview 3: New questions emerge around business models and data assets.

1. Flagship stores are expanding from a repository of goods and membership assets to data assets in the form of an "operational corpus."

2. A new operating model is emerging—from "humans asking AI" to AI proactively identifying issues and humans making decisions—raising issues around data-asset ownership, usage, and privacy protection.

Overview 4: Digital means of production are entering circulation.

1. Tokens have become Double 11 products, with major AI model companies concentrating on selling Tokens on Tmall.

2. The boundaries of e-commerce are expanding from physical consumer goods to digital means of production, reflecting changes in China's consumption and production patterns.

Overview 5: Platform governance and the focus of competition are shifting.

1. With millions of brands and 72 million products participating, the competition is no longer about traffic but about who understands demand better.

2. Platforms lower consumption barriers through simplified discounts and services like removal-delivery-installation; their impact on consumer decision-making and market competition deserves study.

Disclaimer: The "Quick Summary" content is entirely generated by AI. Please exercise discretion when interpreting the information. For issues or corrections, please email run@ebrun.com .

I am a Brand Seller Factory Service Provider Marketplace Seller Researcher Read it again.

双11进入第18年,天猫开始换增长逻辑

今年真正的双11,将于10月20日晚8点开卖。

10月15日的新闻发布会上,天猫公布了今年的双11阵容:100万全球品牌、7200万款商品参与,均创历史新高;其中包括5万款超级单品、2000款天猫旗舰店独有的“惊喜礼盒”。开卖前一个月,在淘宝天猫首发新品的商家数同比增长64%,另有6万个商家第一次参加双11。

新品更多、优惠更简单。活动商品采用品牌直接立减叠加平台消费券,最低至7.2折,不再需要复杂凑单。

苹果首款折叠屏iPhone Duo选择在双11期间于天猫首发,iPhone 18 Pro系列也确认参加优惠;刚刚进入中国的ALO迎来首个双11;智谱、MiniMax等大模型公司也开始在天猫卖Token。

第18个双11,天猫总裁家洛在现场表达了信心。如今,电商行业已跳脱出依赖总量流量和运营总量交易的传统思路,天猫转而运用AI去挖掘消费者的沉睡需求。家洛提到:“这个双11将会是AI落地的最新试验场。”

《天下网商》记者从发布会现场整理出5个关键信息和观察。

增长单位变了:从“新增用户”到“单用户品类数”

双11新闻发布会现场透露一组数据,淘宝天猫一个活跃消费者一年平均购买约15个品类,学生群体只有8—10个,而平台认为,一个消费者正常可能存在25—30个品类的消费需求。

家洛在会上说:“我们一年服务将近10亿的消费者,还能怎么样增加用户总量?但是单个人的消费边界,是能够获得很大空间的。”

电商增长的单位正在从“多一个用户”,变成“一个用户多买一个品类”。

AI的价值变了:从提高转化,到发现“沉睡需求”

为什么消费者实际只买15个品类?家洛认为,大量消费需求处于“沉睡”状态:“你很难依赖他自己去搜索一个他认知外的商品,尤其当是他还不太清楚自己的需求。”

搜索只能承接已经明确的需求,人很难搜索自己还不知道的东西。

比如说,一个爱爬山的人可能有保护膝盖的需要,但不知道还有“髌骨带”这种运动护具。过去,电商平台没有能力对用户需求进行这种预判,而AI可以通过理解商品与用户,将商品推荐给消费者。

这也是今年天猫强调AI的重点:过去AI更多用于写文案、做客服、广告投放和提高转化;现在进一步用来理解消费者的身份、生活阶段和需求变化,把商品匹配给那些“可能需要,但还没想到”的人。

家洛的判断是:“AI时代做的事情,是原来的算法始终无法做到的事情。”

AI在电商里的价值,正在从优化已有交易,走向寻找原本不会发生的交易。

旗舰店更重要了:它正在成为AI的“经营数据资产”

今年天猫同时反复强调AI和旗舰店。

ALO选择在天猫独家开店;苹果扩大与天猫合作;双11还有2000款旗舰店独有商品。

过去旗舰店最重要的资产是货品和会员,现在又多了一层:品牌多年积累的商品、用户、内容、客服和经营数据,恰恰是AI理解生意的基础。

过去一年,AI已经进入淘宝天猫的商品运营、内容、广告、客服和数据分析。如今的AI技术,可以让电商的经营模式从“人问AI”走向AI主动发现问题、推进任务,再由人决策。

旗舰店过去沉淀消费者,AI时代还在沉淀一个品牌自己的“经营语料”。

双11第一次卖Token,数字生产资料也开始“大促”

今年双11最特别的新品类或许是Token。

智谱、MiniMax等大模型厂商进入天猫开设旗舰店,并针对学习、研究、家庭、一人公司等不同场景推出Token组合套餐。“这是今年全新的品类,而且品类阵容齐全,几乎所有的大模型公司都在天猫一个平台卖Token”,家洛强调。

第一届双11主要甩服装的尾货,后来是美妆、家电、手机,如今连大模型调用量都可以囤。

Token成为双11商品,意味着电商大促的参与边界正在从实物消费品,继续扩展到数字生产资料。

双11卖什么,本身也是中国消费和生产方式变化的一个切片。

平台重点关注“服务降低消费门槛”

今年天猫继续简化优惠,品牌直接立减,再叠加平台消费券。

早期参与者少,很多服装品牌本质上是借双11清库存;今天百万品牌参与,超级单品、新品在双11期间大量上线,最新iPhone也参加活动,双11早已不是一天的“清仓甩卖”。

与此同时,平台还在通过服务降低另一种交易门槛。比如马桶、窗帘、灯具、智能门锁等品类,今年进一步强化“拆送装一体”,消费者可以直接在平台查看送货、安装和售后进度。

大促优惠解决“贵不贵”,AI解决“想不想得到”,服务解决“敢不敢买”。

这可能也是第18个双11最明显的变化。从第一届27家商家到如今100万品牌,参与双11的用户和商品数量已经达到了很高的水平,单纯再靠这些,很难带来增量。

新的增量,开始藏在更细的地方。比如,让一个用户多买一个品类,让AI发现一笔原本不会发生的交易,让新品找到更准确的人,以及把那些阻碍消费者下单的门槛逐个消除。

不管时代怎么变,生意都来自真实的用户和需求。第18个双11,真正争夺的可能已经不是流量,而是谁更懂需求。

注:文/章航英,文章来源:天下网商(公众号ID:txws_txws),本文为作者独立观点,不代表亿邦动力立场。

文章来源:天下网商

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FAQ回顾

天猫如何用AI挖掘消费者的“沉睡需求”?

天猫认为大量消费需求处于沉睡状态,AI可以理解消费者的身份、生活阶段和需求变化,把商品推荐给“可能需要但还没想到”的人。例如爱爬山的人可能不知道“髌骨带”,AI能提前预判这类需求。过去AI主要用于文案、客服和广告投放,现在从优化已有交易走向寻找原本不会发生的交易。

为什么淘宝天猫现在更关注“单用户品类数”而不是新增用户?

淘宝天猫一个活跃消费者一年平均购买约15个品类,学生群体只有8到10个,而平台认为正常消费者可能存在25到30个品类的消费需求。平台一年服务近10亿消费者,用户总量增长空间有限,因此增长单位从“多一个用户”变成“一个用户多买一个品类”。

双11为什么开始卖Token?

今年天猫双11新增Token品类,智谱、MiniMax等大模型厂商在天猫开设旗舰店,针对学习、研究、家庭、一人公司等场景推出Token组合套餐。几乎所有大模型公司都在天猫一个平台卖Token,意味着电商大促的参与边界正在从实物消费品扩展到数字生产资料。

今年天猫双11的优惠规则是什么?

今年天猫双11采用品牌直接立减叠加平台消费券,最低至7.2折,不再需要复杂凑单。平台还强化马桶、窗帘、灯具、智能门锁等品类的“拆送装一体”服务,消费者可直接查看送货、安装和售后进度。大促优惠解决“贵不贵”,AI解决“想不想得到”,服务解决“敢不敢买”。

天猫旗舰店在AI时代有什么新价值?

过去天猫旗舰店最重要的资产是货品和会员,现在品牌多年积累的商品、用户、内容、客服和经营数据,成为AI理解生意的基础。旗舰店过去沉淀消费者,AI时代还能沉淀品牌自己的“经营语料”。ALO选择天猫独家开店,苹果扩大合作,双11也有2000款旗舰店独有商品。

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