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当亚马逊AI购物助手接管流量入口 谁的商品在“消失”?

杨培钰 2026-08-14 16:13
杨培钰 2026/08/14 16:13

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这篇文章核心讲亚马逊推出整合后的AI购物助手Alexa for Shopping,彻底改写了平台原有流量分发逻辑,给消费者和卖家都带来重大变化,核心干货信息如下

1.目前AI购物助手累计用户已超过3.5亿,今年二季度活跃用户同比翻倍,使用AI购物助手的用户平均花费比不使用的用户高出40%,已经成为亚马逊不可忽视的核心购物入口

2.原有的靠搜索自然排名、付费广告拿曝光的规则被打破,调研显示63.9%的AI推荐商品不在搜索自然排名前十,卖家也暂时无法通过付费购买AI推荐位,推荐结果更偏向匹配消费者真实需求

3.对普通购物消费者来说,AI购物助手可以生成个性化购物指南、动态商品对比、全年价格走势,还能自动完成找优惠、加购、复购,大幅提升购物效率,同时消费者也更容易发现此前搜索页面看不到的长尾优质商品

亚马逊AI购物助手的出现,彻底改写了平台流量规则,给品牌商的营销、运营、产品研发都带来新的机遇与要求,核心干货如下

1.消费趋势层面,AI成为核心购物流量入口是长期发展大势,用户渗透率快速提升,高价值用户占比更高,未来会逐步取代传统搜索成为流量核心,目前头部品牌已经开始布局,品牌商需要提前适配新规则

2.品牌营销层面,原有的堆关键词、冲自然排名、竞价买广告位的传统打法已经失效,现在需要从卖关键词、卖价格转向卖场景、卖消费者需求解决方案,要做内容广告一体化运营

3.产品运营要求层面,AI更偏好清晰的事实性信息,品牌需要明确产品定位,锁定目标人群和场景,保证Listing内容和图片一致,同时要重视优质评论的质量,才能获得AI推荐

4.机遇层面,定位清晰的精品、垂直品牌以及长尾品类品牌更容易获得推荐,中小品牌也有机会弯道超车,铺货白牌、同质化标品品牌会受到较大冲击

针对亚马逊卖家,本文明确了新流量规则下的机遇、风险和可落地的调整方法,核心干货如下

1.风险提示:原有靠堆关键词、冲销量排名、竞价买广告位的运营方法逐渐失效,铺货卖家、白牌卖家、打价格战的同质化标品卖家会受到较大冲击,不做调整就会面临商品在AI推荐中“消失”、彻底失去流量的风险

2.机会提示:定位清晰的精品垂直卖家、长尾商品卖家更容易获得AI推荐,小卖家因为产品少,有精力做精细化运营,调整灵活,不一定处于劣势,反而有机会获得更多曝光

3.可操作调整方法:一是优化Listing,增加精确数据、结构化参数、清晰的场景人群描述,保证内容定位一致,不模糊场景;二是重视优质评论质量,做好内容与广告的一体化运营;三是利用后台SQP报告监控数据,自行测试AI推荐结果,对比竞品弥补信息缺口

4.策略建议:短期内传统搜索仍是基本盘,要先守住存量再抢占AI推荐增量,长期要提前布局适配规则,不用过度恐慌但要做好准备

亚马逊AI推荐规则的变化,给布局亚马逊渠道的生产工厂带来了新的商业机会和运营启示,核心干货如下

1.产品生产和设计需求变化:AI推荐更偏向定位清晰、场景明确、能解决特定需求的产品,原来靠同质化、走量铺货的白牌产品不再获得AI推荐,工厂在产品设计阶段就要明确目标人群、适用场景,打造差异化产品,不能再靠同质化标品打价格战

2.商业机会:长尾商品、垂直细分品类获得了更多曝光机会,原来很难被消费者发现的细分产品现在有了增长空间,中小工厂只要把产品做精,做好精细化运营,就能获得流量,不需要靠冲大销量拿排名,获得了新的增长出路

3.数字化与电商转型启示:工厂做电商不能只盯着销量和排名,要适配新的AI规则,主动配合运营端优化商品信息呈现,做好Listing优化和评论管理,要从原来的走量铺货模式转向精细化精品运营模式,提前布局适配新规则,才能抓住新的增长机会

亚马逊AI购物助手的普及,给营销服务商带来了新的行业变化、客户痛点和发展方向,核心干货如下

1.行业发展趋势:AI成为核心购物流量入口是长期发展大势,原有依赖搜索排名优化、搜索广告投放的服务模式已经无法满足客户需求,目前卖家已经开始咨询AI推荐下的声量SOV和广告转化率优化需求,行业面临整体升级

2.核心客户痛点:大部分卖家对AI规则不了解,不知道该如何调整运营,同时目前亚马逊没有开放AI流量的相关数据,卖家无法监测AI带来的流量、衡量广告效果,AI对话是非线性的,广告归因难度大幅提升,原有监测方法失效,大部分卖家处于观望状态,等待成熟的解决方案

3.服务商能力要求:需要提升自身的数据监测与分析能力,攻克非线性对话的广告归因难题,为卖家解决AI流量监测、效果衡量的问题;同时要输出可落地的Listing优化、内容广告一体化运营方案,帮助卖家适配新规则,抓住AI流量红利

亚马逊推出Alexa for Shopping的操作,给各类电商平台的流量分发升级带来了很多启发,核心干货如下

1.市场需求:当前消费者越来越追求精准高效的个性化购物匹配,商家也需要更公平高效的人货匹配机制,AI整合搜索入口是流量分发升级的核心方向,亚马逊数据显示AI购物用户平均花费比非用户高40%,能有效提升平台客单价和用户留存,商业价值明确

2.平台的最新玩法参考:亚马逊整合原有AI工具,依托Alexa的市场认知度推出AI购物助手,打通网站、智能设备等多个入口,构建AI购物生态;推荐逻辑脱离原有搜索排名,以产品匹配度和真实信息为核心,暂不开放付费推荐位,靠中立推荐提升用户信任

3.运营与风险规避:规则升级阶段要保持新旧规则短期并行,给商家足够的适应时间,避免过度冲击商家利益;需要开放基础数据,解决AI流量归因和监测难题,给商家和服务商提供数据支持;长期要提前布局构建AI购物生态,提升平台整体竞争力,应对行业变化

本文披露了全球电商流量分发领域的最新产业动向,为产业研究提供了很多新素材,核心干货如下

1.产业新动向:全球头部电商平台亚马逊正在彻底重构流量分发秩序,从原来基于关键词匹配的搜索排名分发,转向基于语义理解的AI中介分发,AI成为新的流量守门员,目前AI购物助手已经拥有超3.5亿累计用户,具备了大规模用户基础,长期来看传统中心化搜索会逐步走向式微,AI会成为核心流量入口

2.行业新问题:本次变革带来了多个新问题,一是原有广告逻辑被改写,广告未来需要从面向消费者转为面向AI智能体,原有广告效果衡量和归因体系失效,需要重建;二是卖家原有运营体系失效,需要重构运营能力,大量中小卖家缺乏调整能力;三是行业利益格局会重新洗牌,原有头部卖家的优势被削弱

3.商业模式新启示:亚马逊打造中立AI导购生态,暂不直接售卖AI推荐位,通过提升用户体验、拉高整体客单价获得收益,这种模式为电商平台AI化转型提供了新的思路,未来AI购物赛道会迎来更多竞争

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声明:快读内容全程由AI生成,请注意甄别信息。如您发现问题,请发送邮件至 run@ebrun.com 。

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Quick Summary

This article centers on Amazon's newly integrated AI shopping assistant, Alexa for Shopping, which has completely rewritten the platform's original traffic distribution logic and brought major changes for both consumers and sellers. Key takeaways are as follows:

1. The AI shopping assistant now has more than 350 million cumulative users, with its active users doubling year-over-year in Q2 this year. Users of the tool spend an average of 40% more than non-users, making it a core shopping channel that cannot be ignored for Amazon.

2. The original rules of gaining exposure through organic search rankings and paid ads have been upended. Research shows 63.9% of AI-recommended products do not rank in the top 10 of organic search results, and sellers currently cannot purchase AI recommendation placements via paid ads, as recommendations are weighted more toward matching consumers' actual needs.

3. For general shoppers, the AI assistant can generate personalized shopping guides, dynamic product comparisons and year-round price trends, and automatically handle tasks including finding deals, adding items to carts, and processing repeat purchases, greatly improving shopping efficiency. It also makes it easier for consumers to discover high-quality long-tail products that were previously invisible on regular search result pages.

The launch of Amazon's AI shopping assistant has completely rewritten the platform's traffic rules, bringing new opportunities and requirements for brands' marketing, operations and product R&D. Key takeaways are as follows:

1. In terms of consumer trends, AI becoming a core shopping traffic channel is a long-term industry megatrend. User penetration is growing rapidly, and high-value users account for a larger share of AI users. AI is expected to gradually replace traditional search as the core traffic source, and leading brands have already started positioning themselves for the new rules, so brands need to adapt early.

2. For brand marketing, the traditional playbook of keyword stuffing, chasing organic rankings and bidding for ad slots is no longer effective. Brands now need to shift from selling keywords and competing on price to selling scenarios and consumer demand solutions, and adopt an integrated content and advertising operation strategy.

3. For product operations, AI prioritizes clear, factual product information. Brands need to define clear product positioning, lock in their target audience and applicable scenarios, ensure consistency between listing content and images, and prioritize the quality of high-quality reviews to earn AI recommendations.

4. In terms of opportunities, clearly positioned niche premium brands and long-tail category brands are more likely to get recommended, giving small and medium-sized brands a chance to overtake competitors. On the other hand, generic white-label brands selling homogeneous commodity products will face significant headwinds.

For Amazon sellers, this article outlines the opportunities, risks and actionable adjustments under the new traffic rules. Key takeaways are as follows:

1. Risk warning: Traditional operation methods that rely on keyword stuffing, chasing sales rankings and bidding for ad slots are gradually becoming ineffective. Bulk listing sellers, white-label sellers, and homogeneous commodity sellers that compete on price will face major headwinds. Without adjustments, sellers risk their products being "disappeared" from AI recommendations and losing all traffic entirely.

2. Opportunity outlook: Clearly positioned niche premium sellers and long-tail product sellers are more likely to earn AI recommendations. Small sellers, with fewer products to manage and greater flexibility to make adjustments and implement refined operations, are not necessarily at a disadvantage, and can even gain more exposure opportunities.

3. Actionable adjustments: First, optimize product listings by adding accurate data, structured parameters, and clear descriptions of target audiences and usage scenarios, to ensure consistent positioning and avoid ambiguous use cases. Second, prioritize high-quality review management and implement integrated content and advertising operations. Third, use the backend SQP report to monitor data, test AI recommendation results on your own, and close information gaps by benchmarking against competitors.

4. Strategic recommendations: In the short term, traditional search will remain your core business. Sellers should first protect their existing traffic base before pursuing incremental AI-driven traffic. In the long term, you should prepare and adapt to the new rules early: there is no need for excessive panic, but adequate preparation is required.

Changes to Amazon's AI recommendation rules have brought new business opportunities and operational insights for manufacturing factories selling through the Amazon channel. Key takeaways are as follows:

1. Shifts in product design and production demand: AI recommendations favor products with clear positioning, defined use cases, and the ability to solve specific consumer needs. Homogeneous, mass-produced white-label products no longer earn AI recommendations. Factories need to define their target audience and applicable scenarios at the product design stage to build differentiated products, and can no longer rely on price competition with homogeneous commodity products.

2. New business opportunities: Long-tail products and vertical niche categories now gain more exposure opportunities. Niche products that previously struggled to reach consumers now have room for growth. Small and medium-sized factories can gain traffic as long as they refine their products and implement refined operations, no longer needing to chase high sales volumes to earn rankings, opening up a new growth path.

3. Insights for digital and e-commerce transformation: Factories entering e-commerce should not only focus on sales volume and rankings. They need to adapt to the new AI rules, proactively cooperate with operations teams to optimize product information presentation, refine listings and manage reviews, and shift from the original mass bulk listing model to a refined premium product model. Adapting to the new rules early is required to capture new growth opportunities.

The growing adoption of Amazon's AI shopping assistant has brought new industry changes, client pain points and development directions for e-commerce marketing service providers. Key takeaways are as follows:

1. Industry development trend: AI becoming a core shopping traffic entry is a long-term megatrend. Traditional service models built around search ranking optimization and search ad buying can no longer meet client needs. Sellers are already requesting solutions for optimizing share of voice (SOV) and ad conversion rates under AI recommendations, and the entire industry is facing an upgrade.

2. Core client pain points: Most sellers lack understanding of AI rules and do not know how to adjust their operations. At the same time, Amazon has not opened up data related to AI traffic, so sellers cannot track traffic driven by AI or measure ad performance. AI conversations are non-linear, which makes ad attribution far more difficult, and existing monitoring methods no longer work. Most sellers are staying on the sidelines waiting for mature solutions.

3. New capability requirements for service providers: Providers need to improve their data monitoring and analysis capabilities, solve the challenge of ad attribution for non-linear AI conversations, and help sellers address AI traffic monitoring and performance measurement. They also need to deliver actionable listing optimization and integrated content-ad operation solutions to help sellers adapt to the new rules and capture AI-driven traffic dividends.

Amazon's launch of Alexa for Shopping offers key insights for traffic distribution upgrades for all types of e-commerce platforms. Key takeaways are as follows:

1. Market demand: Today's consumers increasingly want accurate, efficient personalized shopping matching, while merchants need a fairer and more efficient product-to-consumer matching mechanism. Integrating AI into search entry is the core direction for traffic distribution upgrading. Amazon's internal data shows AI shopping users spend 40% more on average than non-users, proving the clear commercial value of AI that can effectively lift platform average order value and user retention.

2. Reference for new platform operation models: Amazon integrated its existing AI tools and launched the AI shopping assistant leveraging Alexa's existing brand recognition, connecting multiple entry points including the main website and smart devices to build a full AI shopping ecosystem. Its recommendation logic abandons traditional search ranking frameworks, centers on product matching accuracy and authentic product information, and does not open paid recommendation slots for now, building user trust through neutral recommendations.

3. Operations and risk mitigation: During the rule upgrade period, platforms should keep old and new rules running in parallel in the short term to give merchants sufficient time to adapt and avoid excessive disruption to merchant interests. They should also open up basic data to solve the challenges of AI traffic attribution and monitoring, and provide data support for merchants and service providers. In the long term, platforms should build out their AI shopping ecosystems early to improve overall competitiveness and prepare for industry shifts.

This article shares the latest industry developments in global e-commerce traffic distribution, providing new materials for industry research. Key takeaways are as follows:

1. New industry developments: Global leading e-commerce platform Amazon is completely restructuring the traffic distribution order, shifting from the original keyword-based search ranking distribution to semantic understanding-based AI intermediary distribution, with AI becoming the new traffic gatekeeper. The AI shopping assistant already has more than 350 million cumulative users, giving it a large-scale user base. In the long run, traditional centralized search will gradually decline, and AI will become the core traffic entry.

2. Emerging industry challenges: This transformation has brought multiple new issues. First, the original advertising logic has been rewritten: going forward, advertising will need to target AI agents rather than consumers directly, and the existing ad performance measurement and attribution system is obsolete and needs to be rebuilt. Second, sellers' original operation systems are no longer effective, requiring them to rebuild operational capabilities, and a large number of small and medium-sized sellers lack the capacity to adjust. Third, the industry interest landscape will be reshuffled, and the advantages of original leading sellers will be weakened.

3. New insights for business models: Amazon is building a neutral AI导购 ecosystem and does not currently sell AI recommendation slots directly, instead generating revenue by improving user experience and lifting overall average order value. This model provides a new framework for AI transformation of e-commerce platforms, and the AI shopping track will see growing competition in the future.

Disclaimer: The "Quick Summary" content is entirely generated by AI. Please exercise discretion when interpreting the information. For issues or corrections, please email run@ebrun.com .

I am a Brand Seller Factory Service Provider Marketplace Seller Researcher Read it again.

除了说服消费者,卖家们也要学会说服AI。

文丨杨培钰    编辑丨何洋

【亿邦原创】亚马逊的商品推荐逻辑正在发生重要转变。

对卖家而言,通过抢占亚马逊搜索排名而获得更多流量的传统营销打法,不再百试百灵。当消费者向亚马逊AI购物助手Alexa for Shopping寻求购物建议,原来能够排在搜索结果页前列的一些产品,却在AI购物助手的推荐结果中销声匿迹。

AI优化服务商Autopilotbrand针对Alexa for Shopping展开的一项调研显示(注:今年5-6月累计抓取1963个非品牌搜索请求对应的12810条推荐数据),63.9%的AI推荐商品不在搜索词自然排名前十之列,40.9%完全没有在常规搜索结果页面出现,付费排名商品中也仅有14.3%被推荐。

搜索词自然排名和付费广告是亚马逊平台常规的两大商品曝光路径,前者依靠销售增速逐步积累,后者通过竞价方式购买排名位。在上述调研中,二者目前都未对AI购物助手推荐的结果产生明显影响,即商品原先在亚马逊搜索页的排名高低,不会决定其是否能被AI购物助手选中。

Alexa for Shopping正式诞生于今年5月,由此前的亚马逊购物专家助手Rufus和亚马逊个性化AI助手Alexa+合并而来。整合后,消费者可直接在亚马逊搜索框里提问,AI购物助手能生成个性化购物指南、提供品类与商品洞察、生成动态商品对比、查看一整年的价格走势,并基于个性化洞察自动完成找优惠、加购物车、日常复购等动作。

在今年7月30日第二季度财报电话会上,亚马逊CEO Andy Jassy提到,过去12个月,亚马逊AI购物助手的累计用户数已超过3.5亿人,今年二季度活跃用户同比翻倍。此外,使用Alexa for Shopping的用户花费比不使用的用户花费平均高出40%。

也就是说,亚马逊AI购物助手快速扩大用户群体、提高渗透率的同时,它的商品推荐逻辑几乎脱离了原有的搜索排名体系。虽然其商业化规则尚未明确,但一个清晰的信号是,以往商家通过“排”或“买”把自己送到消费者眼前的机制,在AI购物助手面前可能行不通了——很多过去占据了头部推荐位的商品,现在并不比那些原来大部分买家根本不会翻到的长尾商品更具优势。

人货匹配方式的语义升级,让AI购物助手成为了中介,一直在试图说服消费者的商家,现在也要思考该如何赢得AI的信任了。

AI成为流量守门员,旧秩序正在失效

在Alexa for Shopping出现前,亚马逊推荐算法历经数次调整。从A9到COSMO,以及Rufus,虽存在从关键词匹配向语义搜索的转向,但因为AI并非嵌入搜索入口的默认选项,AI推荐结果和搜索页排名结果的差异并未被直观感知。

智能广告管理平台Pacvue中国区负责人廖骏告诉亿邦动力:“Rufus时期,作为服务商并没有太多介入,Alexa for Shopping才引起我们的重视。”

Amazon's Alexa for Shopping interface displayed across mobile and desktop devices

图源:Amazon

Alexa for Shopping是融入了消费者偏好、购物和对话历史的新一代购物助手,在技术层面上对搜索机制进行了调整,呈现出的商品搜索结果自然千人千面,从而冲击着原有商品曝光的两种路径,即自然排名和竞价广告位,而与之匹配的传统打法难免会受到影响。

即使同样的搜索词在新旧两套逻辑中也会返回不同的推荐商品,对亚马逊搜索结果变动敏感的卖家,已经在向营销服务商咨询AI推荐的SOV(Share of Voice)情况。摆在卖家和营销服务商面前的问题,也转变为了如何从整体运营的角度去提升广告转化率。

广告并不会因为AI购物助手的出现而消失,但广告被消费的方式却有可能会改变,并影响哪些产品可以被AI发现。全渠道智能广告优化平台SparkX AI产品负责人Matt Yu解释道:“现在广告是给消费者看的,在未来,很多广告可能是给Agent看的。但广告本质上还是注意力经济,只不过在争夺的是谁的注意力。”

商品运营过程中,既要说服消费者,还要说服AI。在这一点上,廖骏也表示:“如果商品信息能够说服人,但不针对AI进行提取,将会损失很大一部分流量,因为AI推荐下的可见空间在缩小。”

过去,亚马逊搜索界面前五页的产品,基本都能被消费者看到,卖家只要争取商品排在前50或前100的结果里即可,容错空间很大。但Alexa for Shopping让这个范围缩小了,AI推荐产品只有个位数,如果不能出现在推荐产品中,“对消费者来说,这个商品可能就等于不存在”。

AI站在了卖家和消费者之间,成为流量守门员——商品在抵达消费者界面前,要通过AI的把关。而据一些卖家观察,AI更偏爱答案型的信息,因而,“现在只靠堆词走不通了”。

Matt也指出,原来的商品描述为了方便被检索到,可能会简单粗暴地堆关键词,内容表达对消费者并不友好,也没有足够的语义让算法捕捉推荐。这意味着,适用了十几年的关键词策略正在失去效力,卖家要学会从卖价格、卖关键词转向卖场景、卖消费者需求解决方案。

但现实是,很多卖家还选择观望,目前在积极跟进的多是头部品牌卖家。

“因为卖家们也不知道这种改变是利是弊,所以还是希望有人能先‘吃螃蟹’,等他们看到正向反馈后,自己再去改变。”除这一因素外,廖骏也补充道,还有些卖家“虽然知道这个事情,但却不知道该怎么做”。

此外,Alexa for Shopping的出现,也在考验营销服务商的数据监测与分析能力。目前,亚马逊尚未透露AI购物助手引导的流量所占比重,在这种情况下,如何帮卖家监测流量来源、衡量广告效果则是营销服务商努力的方向。

据廖骏介绍,广告归因变得更难,是因为消费者与AI购物助手的对话是非线性的,很难评估产品购买动作受哪一个具体因素的影响,从而导致广告效果难以追踪。而这,也将影响服务卖家的效果。

从“堆词”到“答题”,AI不相信广告

从关键词、排名到语义的转变,具体到运营调整层面,就是要从思考“如何让产品被发现”变为“如何让产品被相信”。AI只有读懂产品、相信产品后,才会向消费者推荐产品。

那如何能让AI读懂产品?根据多个服务商及商家们的一致反馈,关键在于产品信息的全方位呈现。

从A9到Alexa for Shopping,无论亚马逊的推荐逻辑怎么变,Listing都是在商品检索时无法绕开的重要信息来源。同类商品在竞聘有限的AI推荐位时,Listing相当于用来筛选能否进入消费者“面试”环节的“简历”。

营销话术并不能在AI读取时带来信息增量,AI读取的是事实,而非空泛的形容词。精确的数据、结构化参数、适用场景和人群等清晰的事实性描述,才有助于AI精准匹配到消费者。

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但这并不意味着内容呈现越多越好,保证内容一致性才更为重要。Matt以人体工学椅举例:“如果在写了gaming chair之后,又说是office chair,各种场景都想有,那最后可能什么场景都沾不上。Listing内容中要体现产品最想要卖给的客户群体是谁。”廖骏也提到图文一致的重要性:“如果图和文字描述不一样,AI会怀疑你的产品有问题”。

此外,亿邦动力在行业交流中也了解到,消费者评论天然带有场景属性,并且相对中立,因而在AI推荐逻辑下会变得越来越重要。对商家而言,有评论背书是一种优势,但评论要求质而非量,因为评论不完全可控,评论内容与卖家呈现内容存在差别、消费者评价过低等情况都会影响AI推荐。

原来的运营逻辑下,广告投放和内容各成体系,前者负责提升点击率,后者负责增加转化率。但有了AI推荐后,二者需要一体化运营。廖骏对这一判断的解释是:“现在,广告和内容是一个整体,内容写不好,点击率都不会有。”

要求虽然在变高,但其规则却十分公平——卖家暂时还无法通过付费方式让产品出现在Alexa for Shopping的推荐结果中。廖骏指出,它相当于亚马逊官方导购,可以从货架上挑选产品给消费者,卖家无法通过广告投放直接左右其推荐结果。所以,产品能否被它推荐,还是基于Listing、评论等综合内容。

不过,单单知道如何运营还不够,优化运营后到底有没有效果,也是卖家关心的问题。

在这方面,Matt给出了可操作的建议:做好数据监控,开展压力测试。卖家可利用亚马逊后台提供的SQP报告,观察转化率较高的查询内容是什么,以消费者的身份问AI购物助手同样的内容,看自家产品是否被AI推荐,还可以与被推荐的竞品对比,查找并弥补产品信息缺口。

新旧推荐逻辑短期并行,卖家重新洗牌?

亚马逊流量分配规则的改写,势必伴随利益格局的重构。谁能抓住AI推荐红利,谁又会被迫被AI浪潮卷出局,卖家到底要走多快才能及时跟上AI推荐的发展?

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本次亿邦动力调研的多个服务商及商家均指出,AI购物助手的明显受益者大致可分为精品型和垂直型卖家、长尾商品卖家。他们的共性在于产品定位清晰,天然适配AI购物助手“适合谁、什么场景、解决什么问题”的推荐逻辑,只要将商品描述清楚,人货匹配的效率要远远高于传统搜索引擎,给那些原本不容易被发现的商品一个被看见的机会。

值得注意的是,在这场变化中,小卖家未必处于劣势。部分小卖家的产品少,有精力做到精细化管理,且灵活的运营方式也能快速适应AI推荐逻辑。

与之相对,受冲击的卖家群体也不少。曾经能以堆销量、堆大词、竞价手段取胜的卖家可能会最先离场,铺货卖家、白牌卖家是典型代表。此外,标品卖家因为同质化严重,主打价格战,也有可能较早被波及。

不过,以上所有判断成立的前提是,消费者使用AI购物助手的习惯是否能被成功养成。

所有消费者都在短时间内迅速接受AI购物助手不够现实,廖骏认为,Alexa for Shopping的现有热度,到底是消费者的一时尝鲜行为,还是消费行为模式的彻底改变,仍有待观察。“短期内,传统搜索还是基本盘,卖家需要先把搜索存量守住,再去抢占AI推荐的增量。”也就是说,竞价排名手段依然还有发挥空间。

但“海平面下的冰山,体量是很庞大的”。长期来看,AI作为购物流量入口是发展大势,中心化的传统搜索终会走向式微。

据Matt分析,Alexa for Shopping取代Rufus,“亚马逊正在下一盘比较大的棋”。回到故事的开始,Alexa最初只是内置在亚马逊Echo音箱中的语音助手,但经过亚马逊十多年的经营,其市场认知度显然高于Rufus,Alexa for Shopping的出现,不免令人猜测亚马逊要利用Alexa的知名度,提高消费者对AI购物助手的接受度。

“无论是亚马逊网站,还是Echo等设备,对亚马逊而言都是Alexa for Shopping的入口。”Matt判断,它不仅仅是一个简单的购物助手,还在构建一个生态,未来和ChatGPT Shopping等同类竞争者终有一战,但消费者搜索心智大概率仍会留在亚马逊。

对竞争结果的这种判断,离不开亚马逊对消费者体验的重视。廖骏认为,亚马逊极端丰富的产品和中立的形象是其AI购物助手的优势,搜索逻辑从始至终的演变,本质都是如何更好地理解并匹配消费者需求,AI推荐没有明显的功利性,能够让消费者放心并留存。

这些对亚马逊购物助手发展趋势的研判,也让卖家吃下一颗定心丸。正如Matt所言:“不用太过于恐慌,但要做好准备,当巨幅变化真的发生时,才能有备无患。”

Alexa for Shopping正在改写亚马逊流量分发逻辑,讨好搜索的卖家也要讨好AI,但变化之外,也在向卖家重申:排名可以是锦上添花,但脱离产品和需求的排名空有其名,想要被选择,产品本身解决问题的能力才是通行法则。

亿邦持续追踪报道该情报,如想了解更多与本文相关信息,请扫码关注作者微信。

文章来源:亿邦动力

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FAQ回顾

亚马逊Alexa for Shopping是什么?

Alexa for Shopping是亚马逊2024年5月推出的AI购物助手,由原购物专家助手Rufus和个性化AI助手Alexa整合而来,可生成个性化购物指南、商品对比、价格走势查询,还能自动找优惠、加购、复购,截至2024年二季度累计用户超3.5亿人。

亚马逊AI购物助手的推荐逻辑和传统搜索有什么不同?

传统亚马逊商品曝光依赖自然搜索排名和付费竞价广告,而AI购物助手推荐不参考原有排名,仅依据商品Listing结构化信息、消费者评论等事实性内容匹配用户需求,63.9%的AI推荐商品不在自然搜索前十,仅14.3%的付费排名商品能被推荐。

亚马逊卖家怎么适配AI购物助手的推荐规则?

卖家需优化商品Listing,提供精确参数、适用场景、目标人群等事实性描述,保证内容及图文一致性,重视高质量消费者评论,实现广告与内容一体化运营,还可通过SQP报告、AI提问测试对比竞品优化信息缺口。

亚马逊AI购物助手推出后哪些卖家更有优势?

产品定位清晰的精品型卖家、垂直型卖家、长尾商品卖家更易受益,部分小卖家因为产品少、运营精细化程度高、调整灵活,也能快速适配AI推荐逻辑,获得更多曝光机会。

亚马逊AI购物助手会完全取代传统搜索吗?

短期内亚马逊传统搜索仍是流量基本盘,竞价排名手段仍有效,AI购物助手的用户使用习惯还待验证;长期来看AI作为购物流量入口是发展大势,中心化传统搜索会逐步走向式微。

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