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京东年投入超百亿为全职骑手快递小哥等缴纳五险一金

龚作仁 2026-07-17 09:25
龚作仁 2026/07/17 09:25

邦小白快读

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这篇文章核心干货是京东在行业内率先为全职一线配送人员打造了完整的全场景权益保障体系,核心干货内容如下:

1. 京东每年投入超百亿落实一线员工福利,坚持自营直签,对全职骑手、快递小哥等一线员工做到行业唯一的三个100%:100%签订劳动合同、100%交齐五险一金、100%正式员工福利,进入外卖行业后为15万新全职骑手全部落实该福利。

2. 除核心的五险一金保障外,京东还打造了覆盖衣食住行医伤全场景的配套福利,包括低价甚至0租金的“服务者之家”住房、员工救助基金、免费体检意外险、工伤停工留薪保障等。

3. 京东还搭建了完善的职业成长体系,为一线员工提供培训认证、清晰晋升路径,还创造了无人机飞手、机器人维修工程师等大量新型岗位,帮助一线员工实现长期发展。

本文给品牌商带来品牌建设、社会责任布局、差异化竞争相关的干货内容如下:

1. 当前新就业群体权益保障是全社会高度关注的公共议题,率先解决该问题能获得官方与社会的双重认可,京东该做法已经得到央视官方媒体肯定,还带动全行业跟进,有效提升了品牌美誉度与行业话语权,这种路径值得品牌参考。

2. 京东通过落地全场景员工福利体系,打造了业内投入最大、覆盖最广的一线员工保障,形成了差异化的品牌竞争力,成为行业标准引领者,把员工福利转化为品牌优势的思路值得品牌商借鉴。

3. 当前社会与消费端对劳动者权益保障的关注度持续提升,重视基层员工权益已经成为被认可的品牌价值点,顺应这个消费与舆论趋势,有助于品牌获得更多用户认同与政策支持。

本文给卖家带来合规用工、行业风向、团队建设相关的干货内容如下:

1. 当前新就业群体权益保障已经成为政策与社会层面高度关注的核心问题,行业合规化是必然发展趋势,此前行业普遍不签劳动合同、不缴五险一金的做法不符合未来发展方向,卖家需要提前关注合规用工风向,规避用工风险与舆论风险。

2. 京东的实践证明,完善的用工福利能大幅提升员工稳定性,降低人员频繁流动带来的额外运营成本,对于需要大量一线用工的卖家来说,完善用工保障能够提升长期运营的稳定性。

3. 京东已经探索出成熟的全场景一线员工保障与成长模式,卖家可以学习该模式,通过完善的福利和清晰的成长体系吸引优质一线员工,提升自身的团队竞争力,形成用工端的差异化优势。

本文给工厂带来用工管理、数字化转型、商业机会相关的干货内容如下:

1. 京东作为拥有大量一线蓝领员工的企业,已经探索出成熟的蓝领权益保障与职业成长体系,对于用工需求大的工厂来说,这种体系能有效提升员工留存率,解决工厂普遍面临的用工荒、人员流动率高的问题,值得工厂参考借鉴。

2. 京东的智能化转型实践显示,推进数字化、智能化转型过程中,可以通过内部技能培训帮助传统员工转型适配新岗位,比如传统维修员转型机器人维修工程师,这种模式能降低工厂转型的人才招聘成本,值得工厂参考。

3. 京东未来5年计划培养10万名覆盖机器人、智能家居等领域的服务工程师,推进智能化落地过程中会产生大量配套产品需求,工厂可以关注相关新型岗位带来的配套生产机会,挖掘新的业务增长点。

本文给服务商带来行业趋势、客户痛点、解决方案相关的干货内容如下:

1. 当前新就业群体权益保障是整个配送行业亟待解决的核心痛点,全社会关注度极高,行业内绝大多数平台都还没有建立完善的保障体系,这给相关服务领域带来了全新的发展机会。

2. 京东已经探索出成熟的全场景全链条一线员工保障方案,覆盖就业、保障、发展、服务、社会参与多个场景,为服务商提供了可直接参考的完整解决方案模板,降低了探索成本。

3. 随着行业合规化发展,越来越多企业会产生对员工权益保障、员工技能培训、员工住房等相关配套服务的需求,服务商可以围绕蓝领员工的衣食住行、权益保障、职业成长等核心痛点布局相关业务,把握行业发展新趋势。

本文给平台商带来合规运营、风险规避、竞争力建设相关的干货内容如下:

1. 当前新就业群体权益保障是全社会和政策层面高度关注的核心议题,也是平台必须解决的行业问题,京东率先完善保障的做法已经获得官方与社会的认可,平台商需要重视该问题,提前布局合规化用工,规避政策风险与舆论风险。

2. 京东打造的覆盖“老有所养、住有所居、病有所医、伤有所赔、业有所成”的全场景一线员工保障体系,为平台商完善基层员工管理提供了可复制的成熟模板,能够帮助平台提升员工稳定性,降低人员流动带来的运营成本。

3. 完善的员工福利体系也是平台招商和吸引优质从业者的核心竞争力,平台商可以通过打造完善的员工保障体系,吸引更多优质一线从业者加入,提升平台整体服务质量,形成差异化竞争优势。

本文给研究者带来新就业形态产业发展、权益保障问题研究相关的干货内容如下:

1. 当前新就业形态快速发展,骑手等新就业群体的权益保障是产业发展过程中出现的新问题,已经成为全社会高度关注、亟待破局的重要课题,本文提供了国内头部企业京东的完整实践样本,可供研究者开展相关问题研究参考。

2. 京东在行业内率先探索出覆盖就业、保障、发展、服务、社会参与的全场景服务保障模式,坚持自营直签实现三个100%的行业新标准,为解决新就业群体权益保障问题提供了可落地的实践方案,也为政策法规制定提供了真实的研究样本。

3. 京东的实践已经带动全行业开始重视新就业群体权益保障,推动整个行业朝着合规化方向发展,这是新就业形态产业发展的全新动向,对于研究行业发展趋势、商业模式创新都具备重要的参考价值。

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Quick Summary

This article highlights JD.com's industry-leading full-scenario benefits and protection system for its full-time frontline delivery staff, with key details as follows:

1. JD.com invests over 10 billion yuan annually to deliver benefits for frontline employees, and is the only player in the industry that guarantees three "100%" commitments to full-time riders, couriers and other frontline staff via direct employment contracts: 100% signed labor contracts, 100% full five social insurance and housing fund contributions, and 100% access to full formal employee benefits. After entering the food delivery sector, JD.com has rolled out this benefit package to all 150,000 of its new full-time riders.

2. Beyond the core five social insurance and housing fund, JD.com has built a full set of supporting benefits covering all aspects of daily life, medical care and workplace injury support, including low-rent or even zero-rent accommodation through its "Worker's Home" program, an employee assistance fund, free physical check-ups and accident insurance, and paid leave for work-related injuries, among other offerings.

3. JD.com has also established a complete career development system that provides frontline employees with training and certification, and clear promotion paths. It has also created a large number of new roles including drone operators and robot maintenance engineers, to support the long-term career growth of frontline staff.

This article shares key insights for brands on brand building, corporate social responsibility strategy and differentiated competition, as follows:

1. Protection for workers in new employment forms is a high-profile public issue across Chinese society. Addressing this issue proactively can earn both official and public recognition. JD.com's practice has already received positive coverage from state media like CCTV and driven industry-wide follow-up, effectively boosting its brand reputation and industry influence. This approach is a valuable reference for brands.

2. By rolling out its full-scenario employee benefit system, JD.com has built the most comprehensive and largest-scale frontline employee protection program in the industry, forming differentiated brand competitiveness and positioning itself as an industry standard-setter. The strategy of converting employee welfare into brand advantage is worth learning from for brand owners.

3. As public and consumer attention to labor rights protection continues to rise, prioritizing grassroots employee welfare has become a widely recognized positive brand attribute. Aligning with this consumer and public opinion trend helps brands gain greater customer recognition and policy support.

This article shares key takeaways for sellers on compliant employment, industry trends and team building, as follows:

1. Protection for workers in new employment forms is now a core issue of high concern for both policymakers and the public. Industry-wide compliance is an inevitable trend, and the industry's previous common practice of skipping labor contracts and social insurance contributions is misaligned with future development directions. Sellers should monitor regulatory trends around employment compliance early to mitigate employment and reputational risks.

2. JD.com's practice proves that comprehensive employee welfare significantly improves staff retention and reduces the additional operational costs caused by high turnover. For sellers that rely on large frontline workforces, comprehensive employment protection improves long-term operational stability.

3. JD.com has developed a mature, full-scenario model for frontline employee protection and career growth. Sellers can adapt this model to attract high-quality frontline staff through comprehensive benefits and clear career paths, strengthen their team competitiveness, and build a differentiated advantage in employment.

This article shares insights for factories on workforce management, digital transformation and business opportunities, as follows:

1. As a company with a large blue-collar frontline workforce, JD.com has developed a mature system for blue-collar rights protection and career growth. For factories with high labor demand, this system can effectively improve employee retention and address the common industry challenges of labor shortages and high turnover, making it a valuable reference.

2. JD.com's intelligent transformation practice shows that during digital and intelligent upgrades, factories can help traditional employees transition to new roles through internal skills training—for example, retraining traditional maintenance workers to become robot maintenance engineers. This model reduces talent acquisition costs for factories undergoing transformation, and is well worth reference.

3. JD.com plans to train 100,000 service engineers specializing in robotics, smart home devices and related fields over the next five years. Its push for intelligent deployment will create strong demand for supporting products, and factories can capitalize on the production opportunities brought by these new roles to unlock new business growth points.

This article shares insights for service providers on industry trends, customer pain points and solution development, as follows:

1. Protection for workers in new employment forms is currently a core, unresolved pain point for the entire delivery industry, and it draws extremely high public attention. Most platforms in the industry have not yet established comprehensive protection systems, which creates new development opportunities for relevant service providers.

2. JD.com has developed a mature, full-scenario, full-chain frontline employee protection solution covering employment, welfare, career development, daily support and social inclusion. It provides a complete, ready-to-adapt solution template for service providers that reduces exploration costs.

3. As the industry moves toward greater compliance, more and more enterprises will demand supporting services related to employee rights protection, skills training, employee housing and more. Service providers can build out new business lines around the core pain points of blue-collar workers—covering daily needs, rights protection and career growth—to capitalize on this new industry trend.

This article shares insights for platform operators on compliant operations, risk mitigation and competitiveness building, as follows:

1. Protection for workers in new employment forms is a core issue of high concern for the public and policymakers, and it is an industry problem that platforms must address. JD.com's early move to improve employee protection has already earned official and public recognition. Platform operators should prioritize this issue, advance compliant employment practices proactively, and mitigate policy and reputational risks.

2. JD.com's full-scenario frontline employee protection system, which covers retirement security, affordable housing, medical access, workplace injury compensation and career development, provides a replicable, mature template for platforms to improve grassroots employee management. It helps platforms boost employee stability and reduce operational costs from high turnover.

3. A comprehensive employee benefit system is also a core competitiveness for platforms when recruiting merchants and attracting high-quality workers. By building out a solid employee protection system, platforms can attract more high-quality frontline workers, improve overall platform service quality, and build a differentiated competitive advantage.

This article shares research insights for scholars studying industrial development and rights protection in new forms of employment, as follows:

1. With the rapid development of new employment forms, rights protection for riders and other workers in these segments is an emerging problem in industrial development, and has become a high-profile, urgent issue that requires solutions. This article presents a complete case of practice from JD.com, a leading Chinese enterprise, as a reference for researchers studying related issues.

2. JD.com is the first enterprise in the industry to develop a full-scenario protection model covering employment, welfare, development, daily support and social inclusion. Its direct employment model that delivers the three 100% commitments has set a new industry standard, providing a practical, actionable solution to the problem of new employment group rights protection, as well as a real-world research sample for policy and regulatory development.

3. JD.com's practice has already driven industry-wide attention to new employment group rights protection and pushed the entire industry toward compliant development. This is a new development trend for the new employment industry, and carries important reference value for research on industry development trends and business model innovation.

Disclaimer: The "Quick Summary" content is entirely generated by AI. Please exercise discretion when interpreting the information. For issues or corrections, please email run@ebrun.com .

I am a Brand Seller Factory Service Provider Marketplace Seller Researcher Read it again.

7月17日,京东宣布,每年投入超百亿为全职骑手、快递小哥等缴纳五险一金。通过包括五险一金在内的近百项保障,打造业内投入最大、覆盖最广、保障最全、成长最好的一线员工福利体系,努力让所有一线员工真正实现“老有所养、住有所居、病有所医、伤有所赔、业有所成”,让每一位劳动者都能被尊重、被守护、有奔头。

外卖行业在国内发展了十五、六年,从来没有一个外卖平台给外卖员签署过劳动合同、缴纳过五险一金,骑手等新就业群体的权益保障,已成为全社会高度关注、亟待破局的新课题。京东自去年3月进入外卖行业以来,开行业之先,为新加入的15万全职骑手全部缴纳五险一金、全部签署正式劳动合同,这是京东外卖迈出的重要一步,更是外卖行业的突破性一步。

京东对全职骑手、快递小哥权益保障的持续努力,特别是在行业内率先探索形成了覆盖就业、保障、发展、服务、社会参与的全场景服务保障模式,也带动全行业各平台更加重视新就业群体权益保障的改善和提升,让他们在一线岗位上能够更好地安心奋斗、暖心生活、长期发展。

老有所养:开行业先河为全职骑手快递小哥缴纳五险一金

今年5月19日是京东第11个“老员工日”,辽宁锦州的快递老哥魏宝庆也迎来了荣休时刻,成为当地“001号”京东退休快递员。中年下岗后,他打过不少零工,直到听说京东为员工缴纳五险一金,近50岁的他毅然加入。包括魏宝庆在内,今年“519老员工日”前后共有82名京东一线员工顺利退休,他们基本都是在岗十年以上的“超级大佬”。从北京、上海、广州,到宁夏、贵州、广西、黑龙江,京东退休老哥们的足迹遍布全国;从快递员、分拣员、传站司机,到打包员、卸车员、仓管员,覆盖近十种一线岗位,多年来他们默默坚守、辛勤付出。

京东自创立之初便坚持“自营直签”,做到3个100%行业唯一:对于全职骑手、快递小哥、分拣员、打包员等一线员工,京东坚持做到100%签订劳动合同、100%交齐五险一金、100%正式员工福利。五险一金,包含社保覆盖的养老保险、医疗保险、工伤保险、生育保险和失业保险这五险,以及住房公积金。

自去年3月进入外卖行业以来,京东开行业之先,为新加入的15万全职骑手全部缴纳五险一金、全部签署正式劳动合同。通过开创性地解决新就业群体权益保障问题,京东已经成为行业标准的引领者。今年2月,央视《新闻联播》报道全国人大代表走访调研新就业群体福利保障情况时,对京东为全职骑手缴纳五险一金的模式予以肯定。

住有所居:打造规模最大、质量最优、覆盖最广的小哥住房保障体系

7月中旬,位于成都龙泉驿区的京东“服务者之家”迎来了首批入住的全职骑手、快递小哥。加入京东100多天的全职骑手任伟,是其中之一。此前,他租住在一个17平方米的单间,每月房租1000元。如今入住“服务者之家”,任伟说,一年实打实能省出1.2万元的房租,公司的福利很实在,住得也更安心。房间里配备崭新的洗衣机、空调、冰箱等家电,可拎包入住。楼下配备的充电桩,也方便骑手们跑单后及时为车充电。

为了更好地让全职骑手、快递小哥“安居乐业”,京东已通过各种形式为一线员工提供了2.8万套住房,未来5年还将投入220亿新供应15万套“服务者之家”,让全职骑手、快递小哥们以远低于市场价的租金甚至0租金就能搬进地理位置好、配套设施齐全的住房。目前,京东“服务者之家”已在北京、武汉、成都等多地落地。今年春节期间,入住北京、武汉“服务者之家”的全职骑手和快递小哥们,还迎来了父母妻儿反向奔赴,一家人吃上团圆饭。

除了住房之外,京东对一线员工的服务保障覆盖了“衣食住行”各个场景,比如七鲜小厨推出免费骑手餐;为全职骑手免费配置并不断升级骑手服、二轮车、餐箱等装备,寒暑季发放津贴;今年春节9天更是投入超13亿元,为坚守岗位的全职骑手、快递小哥们提供加班费、子女团聚补贴等福利。

病有所医:“员工救助基金”近10年投入已超1.66亿元

今年6月央视《新闻直播间》播出“外卖骑手缴纳五险一金”报道,采访了首次使用医保的京东全职骑手郭永芳。在北京跑单的郭永芳因腰椎间盘突出,曾在北京一家医院住院治疗半个月,医疗费用近五万元。得益于公司为全职骑手缴纳的五险一金,郭永芳通过职工医保报销,最终个人仅承担少量医疗费用。她算了一笔账,如果没有这个保障,她个人至少要支付80%左右。

看小病有医保,看大病有“员工救助基金”。京东在2010年正式建立的“员工救助基金”,专门用于缓解员工突发意外或疾病时的燃眉之急。近10年该基金累计投入超1.66亿元,帮助数千名京东一线员工度过困难。

此外,京东还面向全员免费提供体检福利及意外险,最大程度为一线员工“雪中送炭”。

伤有所赔:率先建立最完善的全职骑手快递小哥工伤保障机制

去年8月,在北京跑单的京东全职骑手姜海东在配送途中遭遇交通事故骨折,在完成工伤认定后,8个月养伤期间依法享受工伤保险待遇,同时公司还按照他受伤前收入逐月发放停工留薪期工资,保障养伤期间收入不断档。一系列保障措施让姜海东能够安心治疗,无需因收入中断而增加家庭负担。公司也协助他申领伤残补助金的工伤待遇。今年3月,姜海东康复后顺利回到岗位继续跑单。

全职骑手、快递小哥长期奔波于配送一线,因工作原因受伤导致暂时无法工作的情况并非个例。作为行业首个“自营直签”的企业,京东率先建立了最完善的全职骑手、快递小哥工伤保障机制,他们因工受伤并完成工伤认定后,可依法享受工伤保险待遇。

在此基础上,全职骑手、快递小哥工伤期间,公司将按照员工受伤前的收入逐月发放工资,让员工安心康复。这不仅让一线员工真正享受到劳动合同下应有的权益保障,也为行业探索了更加规范的新就业群体劳动保障实践样本。

业有所成:为一线员工搭建长期丰富的职业成长充电站

90后小伙金磊在京东工作已有11年。他曾经是一位电脑维修员,经过不断培训和历练,如今已成长为机器人维修工程师,并获评京东机器人维修工程师金牌导师,凭借多年努力实现了个人技术与职业的双重转型。在今年亦庄机器人半程马拉松赛事中,金磊与多名京东机器人维修工程师一起,为300多个参赛机器人提供维修服务,成为机器人赛场上坚实的“赛博医疗”后盾。

目前,京东已搭建了完善的培训成长体系,比如京东服务将在全国设立10余个技术培训认证中心,为上万名工程师全方位提升复合服务能力,打破单一技能带来的局限,拓宽服务范围,同时清晰的晋升路径,也让蓝领工人拥有了更多职业发展可能。此外,去年底,广东省联合京东发起成立全国首家“现代骑手学院”,通过政企校合作模式,探索高水平技能骑手转岗与职业提升的新路径,为京东一线员工提供职业发展和能力提升保障,计划三年逐步覆盖京东在粤所有全职骑手和快递小哥。

当前,京东已是全球AI应用场景最多、产业底蕴最深厚的企业之一。丰富的AI应用场景催生了众多新型岗位,包括无人机飞手、无人车安全员、智能家居维修师以及无人机群飞行规划员、智慧仓运维员、智能客服AI训练师、具身智能数据采集员、AI医生训练师等。随着物理AI、机器人产业快速发展,作为机器人维修服务领域的头部企业,京东服务计划未来5年培养10万名工程师,全面覆盖机器人、智能家居售后维修等各类服务领域。

注:文/龚作仁,文章来源:Laborer,本文为作者独立观点,不代表亿邦动力立场。

文章来源:Laborer

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FAQ回顾

京东为全职骑手快递小哥提供哪些权益保障?

京东年投入超百亿为全职骑手、快递小哥等100%缴纳五险一金、签署正式劳动合同,还搭建覆盖衣食住行的福利体系,包括2.8万套员工住房、员工救助基金、完善工伤保障机制、职业成长培训体系等,未来5年还将投入220亿新增15万套“服务者之家”。

外卖骑手缴纳五险一金有什么作用?

外卖骑手缴纳五险一金后,可享受养老保险、医疗保险、工伤保险、生育保险、失业保险及住房公积金福利,生病住院可通过职工医保报销大部分医疗费用,因工受伤可依法享受工伤保险待遇,退休后可领取养老金,还可享受低租金住房等相关权益。

京东为一线员工提供的职业发展支持有哪些?

京东搭建了完善的培训成长体系,在全国设立10余个技术培训认证中心提升员工复合服务能力,还联合广东成立全国首家现代骑手学院,未来5年计划培养10万名工程师,覆盖机器人、智能家居售后维修等领域,为蓝领工人提供清晰晋升路径。

京东的新就业群体保障措施对行业有什么影响?

京东率先探索形成覆盖就业、保障、发展、服务、社会参与的全场景服务保障模式,成为新就业群体劳动保障的行业实践样本,带动全行业各平台更加重视新就业群体权益保障的改善和提升。

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