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淘宝闪购升级“燎原深耕计划2.0”:首发“闪购助手” 开放四大服务商合作场景

龚作仁 2026-06-30 16:22
龚作仁 2026/06/30 16:22

邦小白快读

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本次核心信息是淘宝闪购在杭州年度餐饮服务商大会上,升级推出燎原深耕计划2.0,首发AI闪购助手,核心是赋能服务商,带动全行业商家实现确定性增长,干货内容如下

1. 计划升级核心内容:燎原深耕计划2.0围绕体系保障、AI驱动、人才升级三大维度迭代,开放新签、代运营、硬件、商业化四大合作场景,推出硬件双层伙伴架构,代运营推行一城一策属地化策略,搭建三级讲师认证体系,截至2026年6月,已有3000人次完成专业认证

2. 新工具核心价值:闪购助手搭建了从平台到门店的四层智能化运营体系,集成经营诊断、异常巡检、智能答疑、店装制图等一站式AI功能,目前已有服务商实现高频场景AI全托管,既降本提效,还能轻松实现千店千面的个性化运营

本次淘宝闪购的生态升级,给布局即时零售的品牌带来了新的增长机会与运营支持,相关干货内容如下

1. 渠道与增长机会:当前即时零售竞争核心转向高效生态体系构建,平台加大服务商体系投入,品牌可对接平台认证的专业服务商,获得属地化精细化运营支持,刚好可以抓住即将到来的夏季餐饮高峰期增长机遇

2. 运营升级方向:AI已经深度融入运营全环节,品牌可借助服务商的AI能力,快速生成店铺装修、营销素材,完成经营诊断,降低运营成本,实现千店千面的个性化运营,提升用户体验

3. 生态红利:新计划配套专项政策与分层激励,品牌可依托新的合作场景,获得更多资源倾斜,把握即时零售赛道的确定性增长红利

淘宝闪购本次发布的燎原深耕计划2.0,给做即时零售的卖家带来了多重明确的增长机会与配套支持,干货内容如下

1. 政策与机会:平台目前正在全国持续招募服务商伙伴,同时针对夏季餐饮高峰期推出了分层激励政策,卖家不管是新入场还是拓规模,都可以依托平台认证服务商获得专业支持,抓住消费旺季的流量增长

2. 可复用的工具与模式:新上线的闪购助手可为卖家提供7乘24小时专属经营建议,服务商已经实现经营诊断、异常识别等高频场景AI全托管,卖家可借助AI能力降低运营人力成本,实现个性化运营,提升运营质量

3. 本地市场机会:平台深化代运营属地化布局,推行一城一策,深耕本地市场的卖家可以获得更广阔的拓展空间,还能依托平台星级权益机制获得更多资源

淘宝闪购的本次生态升级,给智能硬件及相关零售配套工厂带来了新的商业机会与数字化转型启示,干货内容如下

1. 新商业机会:平台硬件生态推出一级战略伙伴加二级成长型伙伴的双层架构,推动智能硬件业务从单一卖设备转向高附加值卖服务转型,需要更完善的软硬件一体化解决方案,相关工厂可对接平台生态伙伴,拓展高附加值业务,共享平台增长红利

2. 数字化转型启示:即时零售全链路都在推进AI智能化,从平台调度到门店运营都实现数据驱动,工厂也可参考这一方向,加速AI技术融入自身生产、服务环节,提升运营效率,适配行业新需求

3. 产品方向调整:随着服务商生态不断完善,市场对适配智能运营的硬件产品需求持续增长,工厂可针对性调整产品设计与生产方向,对接平台新开放的硬件合作场景,打破自身业务边界

本次升级给服务商带来了系统性扶持与新的增长空间,明确了行业发展方向,干货内容如下

1. 行业发展趋势:当前即时零售的竞争核心是构建更高效、更有活力、更具创新力的生态体系,AI赋能运营是明确的发展方向,平台持续加大AI技术、权益体系、全场景三个方向的投入,行业确定性增长前景清晰

2. 核心痛点的解决方案:平台开放四大核心合作场景,辅以专项政策支持,解决了服务商业务边界受限、服务矩阵单一的问题;首发的闪购助手提供一站式AI解决方案,打造了四层贯通的智能化运营体系,解决了多店管理效率低、人力成本高的痛点,可实现高频场景AI托管,释放人力

3. 配套人才与激励支持:平台搭建了三级讲师认证体系培育专业人才,还针对夏季高峰期推出分层激励政策,帮助服务商扩大规模提升人效

淘宝闪购本次的升级动作,给同类即时零售平台的生态建设、运营管理提供了可参考的经验,干货内容如下

1. 生态参与者的核心需求:服务商和商家核心需要平台提供政策、技术、人才三位一体的系统性支持,以此实现降本提效与确定性增长,平台需要构建全链条扶持体系,才能激活生态活力,实现共同增长

2. 可借鉴的运营管理做法:生态合作层面,开放四大合作场景,搭建双层硬件伙伴架构,代运营推行一城一策属地化布局,建立三级人才认证体系为行业培育人才;技术层面,打造从平台到门店贯通的四层智能化运营体系,用AI工具赋能服务商,提升全链路运营效率

3. 招商与风险规避参考:可通过分层激励政策招募吸引优质服务商,借助AI技术实现自动化质检,降低人工运营出错率,提前备战消费高峰期,拉动平台整体业务增长

淘宝闪购本次升级反映了即时零售服务商生态的最新发展动向,呈现出多个值得研究的新特征,干货内容如下

1. 产业新动向:即时零售行业已经从早期的流量竞争转向生态效率竞争,平台侧开始将战略投入转向服务商体系建设,通过政策、技术、人才三位一体的支持,构建可持续的商家服务新生态,推动全行业数字化运营升级

2. 商业模式创新:本次推出的燎原深耕计划2.0,形成了平台赋能服务商、服务商服务商家的三方共赢商业模式,推动硬件业务从卖产品向卖服务转型,代运营向属地化精细化升级,还通过星级权益机制打造了服务商能力与商业回报的正向飞轮

3. 技术实践样本:AI技术深度融入运营全链路,形成了四层贯通的智能化运营体系,验证了AI加人工协同运营模式的有效性,为即时零售行业的数字化转型提供了可落地的实践参考样本

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Quick Summary

The core news covered in this article is that Taobao Flash Sale has launched the upgraded Liaoyuan Deep Cultivation Program 2.0 and debuted its AI Flash Sale Assistant at Hangzhou's annual catering service provider conference. The initiative is centered on empowering service providers to drive sustainable, predictable growth for merchants across the industry. Key takeaways are as follows:

1. Core updates to the upgraded program: Liaoyuan Deep Cultivation Program 2.0 has been iterated along three core dimensions: system-enabled guarantees, AI-driven operations, and talent development upgrades. It opens up four major collaboration scenarios: new merchant onboarding, third-party operation, smart hardware, and commercialization. The program introduces a two-tier partner architecture for hardware businesses, adopts a localized "one city, one strategy" approach for third-party operation services, and establishes a three-tier instructor certification system. As of June 2026, 3,000 professionals have completed the certification.

2. Core value of the new AI tool: The AI Flash Sale Assistant builds a four-tier intelligent operation system connecting the platform to offline stores, integrating one-stop AI functions including business diagnosis, anomaly inspection, intelligent Q&A, and in-store design and graphic production. Currently, some service providers have already achieved full AI托管 for high-frequency scenarios, which cuts costs and improves efficiency while enabling easy personalized operation tailored to the unique needs of individual stores.

This ecosystem upgrade from Taobao Flash Sale brings new growth opportunities and operational support for brands布局 in instant retail. Key takeaways are as follows:

1. Channels and growth opportunities: Competition in the instant retail industry has now shifted to building efficient ecosystem systems. With the platform increasing investment in its service provider ecosystem, brands can partner with platform-certified professional service providers to get localized, refined operational support, and capture growth opportunities during the upcoming peak summer catering season.

2. Directions for operational upgrading: AI has been deeply integrated into every link of operations. Brands can leverage service providers' AI capabilities to quickly generate store decorations and marketing materials, complete business diagnosis, reduce operational costs, deliver personalized operations adapted to individual stores, and improve user experience.

3. Ecosystem dividends: The new program comes with targeted policies and tiered incentives. Brands can tap into more resource preferences through the newly opened collaboration scenarios, and capture predictable growth dividends in the instant retail track.

The launch of Liaoyuan Deep Cultivation Program 2.0 by Taobao Flash Sale brings multiple clear growth opportunities and supporting resources for sellers engaged in instant retail. Key takeaways are as follows:

1. Policies and opportunities: The platform is continuing to recruit service provider partners across the country, and has launched a tiered incentive policy for the peak summer catering season. Whether you are a new entrant or looking to scale your business, you can get professional support from platform-certified service providers and capture traffic growth during the peak consumption season.

2. Reusable tools and models: The newly launched AI Flash Sale Assistant provides sellers with 24/7 customized business recommendations. Service providers have already achieved full AI托管 for high-frequency scenarios including business diagnosis and anomaly detection. Sellers can leverage AI capabilities to cut operational labor costs, deliver personalized operations, and improve overall operational quality.

3. Local market opportunities: The platform is deepening its localized layout for third-party operation services with the "one city, one strategy" approach. Sellers focusing on local markets can get broader room for expansion, and access more resources through the platform's star-based rights and interests mechanism.

This ecosystem upgrade from Taobao Flash Sale brings new business opportunities and digital transformation insights for smart hardware and related retail supporting factories. Key takeaways are as follows:

1. New business opportunities: The platform's hardware ecosystem has launched a two-tier architecture consisting of first-tier strategic partners and second-tier growth partners, pushing the smart hardware business to transition from selling standalone devices to selling high-value-added services, which requires more complete integrated software and hardware solutions. Relevant factories can partner with platform ecosystem players to expand high-value-added businesses and share the platform's growth dividends.

2. Insights for digital transformation: AI intelligentization is being rolled out across the entire instant retail value chain, with data-driven operations from platform scheduling to in-store management. Factories can follow this example to accelerate the integration of AI technology into their own production and service links, improve operational efficiency, and adapt to new industry demands.

3. Adjustments to product direction: As the service provider ecosystem matures, market demand for hardware products adapted to intelligent operations continues to grow. Factories can adjust their product design and production direction accordingly, access the platform's newly opened hardware collaboration scenarios, and break through existing business boundaries.

This upgrade brings systematic support and new growth space for service providers, and clarifies the industry's development direction. Key takeaways are as follows:

1. Industry development trends: Competition in today's instant retail market centers on building a more efficient, dynamic and innovative ecosystem. AI-enabled operations are a clear development direction. The platform continues to increase investment in three core areas: AI technology, rights and interests systems, and full-scenario coverage, creating clear prospects for predictable industry growth.

2. Solutions to core pain points: The platform opens up four core collaboration scenarios, supplemented by targeted policy support, to address service providers' pain points of limited business boundaries and single service portfolios. The debut AI Flash Sale Assistant provides a one-stop AI solution with a four-tier connected intelligent operation system, solving the pain points of low multi-store management efficiency and high labor costs. It enables full AI托管 for high-frequency scenarios to free up manpower.

3. Supporting talent and incentive support: The platform has built a three-tier instructor certification system to cultivate professional talent, and launched a tiered incentive policy for the peak summer season to help service providers scale up and improve personnel efficiency.

This upgrade from Taobao Flash Sale provides referenceable experience for ecosystem building and operation management for peer instant retail platforms. Key takeaways are as follows:

1. Core needs of ecosystem participants: Merchants and service providers primarily need platforms to provide systematic, three-pronged support covering policy, technology and talent to achieve cost reduction, efficiency improvement and predictable growth. Platforms need to build a full-value-chain support system to activate ecosystem vitality and achieve shared growth.

2. Referenceable operation and management practices: For ecosystem collaboration, the platform opens up four collaboration scenarios, builds a two-tier hardware partner architecture, adopts the localized "one city, one strategy" layout for third-party operation, and establishes a three-tier talent certification system to cultivate industry talent. For technology, it builds a four-tier connected intelligent operation system spanning from the platform to offline stores, empowering service providers with AI tools to improve full-value-chain operational efficiency.

3. References for merchant recruitment and risk mitigation: Platforms can recruit high-quality service providers through tiered incentive policies, leverage AI technology to achieve automated quality inspection and reduce manual operational errors, and prepare in advance for peak consumption seasons to drive overall platform business growth.

This upgrade from Taobao Flash Sale reflects the latest development trends of the instant retail service provider ecosystem, and presents several new characteristics worthy of academic and industry research. Key takeaways are as follows:

1. New industry trends: The instant retail industry has shifted from early-stage traffic competition to ecosystem efficiency competition. Platforms are now redirecting strategic investment to service provider ecosystem building, and building a sustainable new merchant service ecosystem through three-pronged support covering policy, technology and talent to drive digital operational upgrading across the industry.

2. Business model innovation: The Liaoyuan Deep Cultivation Program 2.0 launched in this upgrade forms a win-win three-party business model where the platform empowers service providers, and service providers serve merchants. It drives the hardware business to transition from selling products to selling services, pushes third-party operation to upgrade to localized refined services, and builds a positive flywheel between service provider capability and commercial returns through a star-based rights and interests mechanism.

3. A practical sample of technology application: AI technology is deeply integrated into the entire operational value chain, forming a four-tier connected intelligent operation system. This verifies the effectiveness of the AI + human collaborative operation model, and provides a actionable practical reference sample for digital transformation across the instant retail industry.

Disclaimer: The "Quick Summary" content is entirely generated by AI. Please exercise discretion when interpreting the information. For issues or corrections, please email run@ebrun.com .

I am a Brand Seller Factory Service Provider Marketplace Seller Researcher Read it again.

近日,淘宝闪购年度餐饮服务商大会在杭州举行。会上,淘宝闪购宣布启动“燎原深耕计划2.0”,以政策扶持、组织建设与AI技术三位一体的系统性支持,持续加大对服务商伙伴的战略投入,助力服务商运营团队及商家伙伴把握确定性增长,共建可持续的商家服务新生态。

淘宝闪购副总裁欧云峰在致辞中表示:“即时零售行业的竞争,关键是构建更高效、更有活力、更具创新力的生态体系。未来,我们将继续从AI技术、权益体系升级和全场景三个方向加大对服务商体系的投入,一起把服务做深、把效率做实,共同拉动商家增长。”

升级“燎原深耕计划2.0”,构建多元合作新生态

2025年12月,平台推出“燎原深耕计划”。基于前期的业务实践与能力沉淀,淘宝闪购在大会上宣布将该计划全面升级至2.0版本,围绕体系保障、AI驱动、人才升级三大核心维度完成系统性迭代。

在合作场景拓展方面,新计划将全面开放新签、代运营、硬件、商业化渠道四大核心场景,并辅以专项政策支持,旨在帮助优秀服务商打破业务边界、丰富服务矩阵,共享平台增长红利。

在硬件生态建设方面,平台将推出“一级战略伙伴+二级成长型伙伴”的双层架构,推动智能硬件业务从单一的“卖设备”向高附加值的“卖服务”转型,以更完善的软硬件一体化解决方案,提升服务商的综合市场竞争力。

在代运营业务方面,平台将深化属地化布局,推行“一城一策”的精细化运营策略,支持深耕本地的服务商获取更广阔的拓展空间。同时,平台以技术提效、以制度护航,为服务商提供全套智能化运营体系,并配套自动化质检与星级权益机制,推动服务商的服务能力与商业回报形成正向飞轮。

在组织与人才培育方面,平台构建了涵盖初级、中级、高级的三阶段讲师认证体系及专项认证。通过系统化的培训机制,持续提升服务商团队的专业化水平,并加速其AI应用能力的升级。数据显示,截至2026年6月,累计已有500家服务商的3000人次完成专业讲师认证,为行业输送了大量数字化运营人才。

首发AI Claw“闪购助手”,让服务商拥有“AI副驾驶”

此次大会上,淘宝闪购正式首发服务商代运营工作台AI Claw——“闪购助手”,并全景展示了覆盖从平台到商户的四层智能化运营体系。作为面向一线运营人员的核心工具,“闪购助手”集成了经营诊断、异常巡检、智能答疑、AIGC店装制图等一站式AI解决方案。

这套智能化运营体系就像一个配合默契的“智能战队”:平台的“项目指挥室”是统揽全局的最强大脑,实现数据总览与全局调度;服务商的“驾驶舱”是管理多店的智能方向盘,支持异常监控与人员管控;一线运营的“工作台”是随时把脉的智能医生,提供精准诊断与智能质检;而面向商户的“闪购助手”,则是7×24小时不下班的AI运营师,提供商户经营专属建议。这四个层级上下打通,连成了一张从平台直达门店的“智能网”,不仅让服务商管店更轻松,也让整体运营质量迈上了新台阶。

大会现场,多位优秀服务商代表分享了“AI+人工”协同运营的实操经验。目前,不少服务商在经营诊断、异常识别等高频场景中,已实现AI全托管覆盖,大幅释放了人力成本;同时,借助AIGC技术,服务商可快速生成适配的店铺装修与营销素材,轻松实现“千店千面”的个性化运营。

面向即将到来的夏季餐饮高峰期,平台还将推出商业化产品升级与分层激励政策,进一步帮助服务商扩大服务规模、提升经营人效。欧云峰介绍,平台正持续面向全国招募服务商伙伴,并不断加码AI技术投入,让AI能力深度融入服务商的日常经营。“我们的目标是让每一位服务商伙伴都拥有自己的‘AI副驾驶’,让数据驱动每一次经营决策。”

注:文/龚作仁,文章来源:Laborer,本文为作者独立观点,不代表亿邦动力立场。

文章来源:Laborer

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FAQ回顾

淘宝闪购燎原深耕计划2.0有哪些核心升级内容?

燎原深耕计划2.0围绕体系保障、AI驱动、人才升级三大核心维度完成系统性迭代,全面开放新签、代运营、硬件、商业化渠道四大核心合作场景并配套专项政策,还推出双层硬件伙伴架构、属地化代运营策略及三阶段人才认证体系,助力服务商增长。

淘宝闪购的闪购助手是什么?有什么功能?

闪购助手是淘宝闪购首发的服务商代运营工作台AI Claw,是面向一线运营人员的核心工具,集成经营诊断、异常巡检、智能答疑、AIGC店装制图等一站式AI解决方案,可帮助服务商降低人力成本,提升运营效率,实现千店千面的个性化运营。

淘宝闪购服务商可获得哪些平台支持?

淘宝闪购为服务商提供政策扶持、组织建设与AI技术三位一体的系统性支持,包含全套智能化运营体系、自动化质检与星级权益机制,还有系统化人才培训认证,未来还将在AI技术、权益体系升级、全场景三个方向加大投入。

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