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阿里股东信:AI业务迈入商业化回报周期 即时零售是淘宝和天猫平台升级的核心战略支柱

郑雅 2026-05-22 14:53
郑雅 2026/05/22 14:53

邦小白快读

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本次阿里巴巴集团主席蔡崇信与CEO吴泳铭联合发布的股东信,核心披露了两大战略板块的最新进展,同时公布了最新财季业绩,对普通读者来说核心干货如下:

1. AI服务已经正式面向普通用户开放,阿里推出了集生活、办公、学习于一体的全能型个人AI助理千问App,该应用已经和阿里生态内淘宝天猫、淘宝闪购、飞猪、高德、支付宝等全品类应用深度打通,普通用户可以直接使用它获得整合多场景的AI服务。

2. 消费体验层面,阿里已经把即时零售作为淘宝天猫平台升级的核心战略,已经上线淘宝闪购服务,接入饿了么全品类商品,支持消费者30分钟快速配送,当前已经满足了多数用户的即时消费需求,普通用户在淘宝即可享受到更高效的即时购物体验。

本次股东信披露了AI与零售行业的最新发展趋势,能够给品牌商的战略布局提供明确参考,核心干货如下:

1. 用户行为与消费趋势变化:当前消费者已经普遍形成了30分钟快速配送的需求期望,即时零售成为主流消费方向,布局即时零售能够帮助品牌获取新用户、增强用户粘性,满足多元化的消费需求,是品牌必须跟进的新赛道。

2. 增长渠道机会:阿里即时零售业务增长强劲,2026财年整体收入达785.2亿元,同比增长47%,今年一季度收入同比增长更是达到57%,新上线的淘宝闪购已经接入饿了么全品类,成为品牌新的流量与销量增长渠道,品牌可提前入驻抢占红利。

3. AI赋能机会:阿里AI已经实现全栈布局,千问大模型已经打通淘宝天猫生态,品牌可依托阿里AI能力升级营销、运营环节,提升运营效率,适配新消费场景。

对于阿里平台卖家而言,本次股东信明确了平台接下来的战略方向,释放了明确的增长机会信号,核心干货如下:

1. 平台战略倾斜方向明确:淘宝天猫已经将即时零售作为平台升级的核心战略支柱,接下来平台会投入核心资源发展该板块,卖家可提前布局淘宝闪购渠道,抓住即时配送的需求红利,获取新的用户增长,开辟新的销量来源。

2. AI赋能的运营升级机会:阿里全栈AI已经完成商业化布局,打通了平台内各类场景,后续会逐步开放AI工具给卖家,既可以帮助卖家提升运营效率,也能通过AI精准匹配用户,帮助卖家获取更多流量,卖家可跟进平台政策及时接入。

3. 风险提示:当前电商行业竞争围绕用户即时需求展开,需求变化速度快,如果卖家不能及时布局新场景,很可能会流失用户,错过本轮增长红利,需要保持对平台新政策的关注。

本次股东信披露的消费与技术变革,能够给工厂带来清晰的商业机会与数字化转型启示,核心干货如下:

1. 产品生产与设计需求变化:当前消费已经进入即时化时代,消费者普遍期待30分钟配送,这要求工厂调整产品设计、SKU规划与供应链布局,适配小批量、多频次的即时零售需求,开发更符合即时消费场景的产品,贴合市场新需求。

2. 数字化转型启示:阿里AI业务已经进入商业化回报周期,面向B端推出了企业级AI原生工作平台悟空,可调用AI智能体处理复杂工作流,接入阿里生态的技能模块,工厂可依托该平台升级自身数字化生产与运营流程,提升整体运营效率。

3. 新渠道商业机会:阿里即时零售保持高速增长,为工厂直连消费者提供了新的渠道,工厂可通过布局即时零售缩短流通链路,直接触达终端用户,减少中间环节,获得更高的利润空间。

本次股东信清晰披露了行业发展趋势、客户痛点与新技术方向,能够给各类服务商提供明确的业务参考,核心干货如下:

1. 行业发展趋势:当前已经进入AI智能时代,AI快速融入各类主流商业场景,市场对token的需求快速攀升,AI相关市场规模有望迎来指数级增长,AI+云已经成为全新的核心增长赛道,相关领域服务商可提前布局抓住增长机遇。

2. 客户核心痛点:当前零售领域各类客户的核心痛点是适配消费者的即时化需求,多数品牌、卖家缺乏即时零售对应的运营能力与供应链整合能力,服务商可针对性开发即时零售相关的运营、供应链解决方案,贴合客户需求。

3. 新技术落地机会:阿里已经完成AI全栈布局,开放了MaaS模型即服务平台,服务商可对接阿里AI能力,基于平台开发细分场景的解决方案,降低自身的技术研发成本,快速推出符合市场需求的服务。

本次阿里股东信披露了头部平台的最新战略布局,对各类平台商的战略规划、运营优化都有重要参考价值,核心干货如下:

1. 用户对平台的新需求:当前用户对零售平台已经新增了即时配送的核心需求,30分钟快速配送已经成为用户的常规期望,平台如果不能适配该需求,就会面临用户流失的风险,必须将即时零售纳入核心战略布局。

2. 平台升级的参考路径:阿里最新做法是将即时零售作为平台升级的核心支柱,推出淘宝闪购接入饿了么全品类,同时借助AI驱动用户增长、提升用户粘性,走AI+即时零售双轮驱动的增长路径,该路径已经验证了高速增长的可行性,可供其他平台参考。

3. AI时代平台布局启示:AI时代平台需要布局全栈AI能力,从算力基础设施、基础模型到两端应用全覆盖,同时打通AI与生态内所有应用,才能构建核心竞争优势,还要平衡AI投入与商业化节奏,提前进入商业化回报周期才能形成正向循环。

本次阿里股东信披露了AI与电商零售领域的最新产业动向,为产业研究提供了一手核心信息,核心干货如下:

1. AI产业新动向:头部互联网企业的AI业务已经跨过初期投入阶段,正式进入商业化回报周期,布局全栈AI能力的平台已经获得了明显的战略优势,AI+云成为互联网公司新的核心增长曲线。当前阿里云业务增长动力已经从传统计算存储全面转向模型、算力与智能体服务,本财季云业务AI相关收入占比已经达到30%,增速达到40%,增长势头强劲。

2. 零售产业新动向:即时零售已经成为头部综合电商平台平台升级的核心战略支柱,成为平台拉动用户增长、提升体验的核心方向,当前阿里即时零售年增长达到47%,季度增长达到57%,已经成为电商行业新的核心增长引擎,改变了电商行业的竞争格局。

3. 可研究的新商业模式:当前AI领域已经形成了从基础设施层、基础模型层到应用层的全栈布局商业模式,C端千问App加B端悟空平台的双端应用布局,为AI商业化提供了可参考的成熟路径。

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Quick Summary

In a joint letter to shareholders from Alibaba Group Chairman Joseph Tsai and CEO Eddie Wu, the company disclosed the latest progress on two core strategic pillars and released its most recent quarterly results. Key takeaways for general readers are as follows:

1. AI services are now officially available to general consumers. Alibaba has launched Qianwen, an all-in-one personal AI assistant for daily life, work and study, which is deeply integrated with all major services across Alibaba’s ecosystem, including Taobao, Tmall, Taobao Flash, Fliggy, Amap and Alipay. Users can access integrated AI services across multiple scenarios directly through the app.

2. On the consumer experience front, Alibaba has made instant retail the core strategy for upgrading its Taobao and Tmall platforms. It has launched Taobao Flash, a service integrated with Ele.me’s full product catalog that supports 30-minute on-demand delivery. The offering already meets most users’ instant consumption needs, allowing consumers to enjoy a more efficient instant shopping experience directly on Taobao.

This shareholder letter outlines the latest development trends in AI and retail, offering clear guidance for brands’ strategic planning. Key takeaways are as follows:

1. Shifting user behavior and consumer trends: Consumers now generally expect 30-minute delivery, and instant retail has become a mainstream consumption direction. Rolling out instant retail operations helps brands acquire new users, boost retention and meet diversified consumer demand, making it a critical new track that brands must enter.

2. New growth channel opportunities: Alibaba’s instant retail business is growing strongly. It posted full-year revenue of 78.52 billion yuan in FY2026, representing a 47% year-over-year increase, with revenue growth accelerating to 57% year-over-year in the first quarter of this year. The newly launched Taobao Flash, which already offers access to Ele.me’s full product range, has become a new channel for brands to drive traffic and sales growth. Brands can enter early to capture first-mover advantages.

3. AI-powered enabling opportunities: Alibaba has built out a full-stack AI ecosystem, and its Qianwen large language model is already integrated with the Taobao and Tmall ecosystem. Brands can leverage Alibaba’s AI capabilities to upgrade their marketing and operations workflows, boost operational efficiency and adapt to new consumption scenarios.

For sellers on Alibaba’s platforms, this shareholder letter clarifies the platform’s upcoming strategic direction and sends a clear signal of new growth opportunities. Key takeaways are as follows:

1. Clear platform strategic priority: Taobao and Tmall have positioned instant retail as the core strategic pillar of platform upgrading, and the platform will allocate substantial resources to develop this segment going forward. Sellers can布局 early on the Taobao Flash channel, capitalize on demand growth for instant delivery, acquire new users and open up new sources of sales.

2. AI-powered operational upgrading opportunities: Alibaba has completed the commercial deployment of its full-stack AI, which is now integrated across all platform scenarios. The company will gradually open up AI tools to sellers, helping them improve operational efficiency, accurately match users and gain more traffic. Sellers should follow platform policy updates and connect to these tools in a timely manner.

3. Risk warning: Competition in the e-commerce industry now centers on satisfying users’ instant demand, which evolves rapidly. Sellers that fail to enter new scenarios in time face a high risk of losing users and missing out on this round of growth, so they must stay closely attuned to new platform policies.

The consumer and technological changes outlined in this shareholder letter offer clear insights into business opportunities and digital transformation for manufacturers. Key takeaways are as follows:

1. Shifts in product development and design demand: Consumption has now entered the instant era, with consumers generally expecting 30-minute delivery. This requires manufacturers to adjust product design, SKU planning and supply chain布局 to adapt to the small-batch, high-frequency demands of instant retail, develop products better suited to instant consumption scenarios and align with new market demand.

2. Insights for digital transformation: Alibaba’s AI business has now entered a phase of commercial profitability, and it has launched Wukong, a native enterprise AI work platform for B2B clients. The platform allows users to deploy AI agents to handle complex workflows and access specialized capability modules from the Alibaba ecosystem. Manufacturers can use the platform to upgrade their digital production and operational processes and improve overall efficiency.

3. New channel business opportunities: Alibaba’s instant retail business maintains high-speed growth, providing manufacturers with a new channel to connect directly with consumers. By布局ing instant retail, manufacturers can shorten distribution chains, reach end users directly, cut out middlemen and capture higher profit margins.

This shareholder letter clearly outlines industry trends, core customer pain points and new technology directions, offering clear guidance for all types of service providers. Key takeaways are as follows:

1. Industry development trend: We have now entered the era of artificial intelligence, with AI rapidly integrating into all mainstream business scenarios. Market demand for tokens is rising sharply, and the size of the AI-related market is poised for exponential growth. "AI + cloud" has emerged as an entirely new core growth track, and service providers in related fields can布局 early to capture growth opportunities.

2. Core customer pain points: The core pain point for all types of retail clients today is adapting to consumers’ demand for instant services. Most brands and sellers lack the operational capabilities and supply chain integration capacity required for instant retail. Service providers can develop targeted instant retail operational and supply chain solutions to meet client demand.

3. New technology implementation opportunities: Alibaba has completed a full-stack AI布局 and opened its Model-as-a-Service (MaaS) platform. Service providers can connect to Alibaba’s AI capabilities to build solutions for niche use cases based on the platform, reducing their own R&D costs and launch market-aligned services quickly.

This shareholder letter from Alibaba outlines the latest strategic布局 of a leading platform, offering valuable references for the strategic planning and operational optimization of all other platform operators. Key takeaways are as follows:

1. New user expectations for platforms: Consumers now have an added core demand for instant delivery from retail platforms, with 30-minute delivery becoming a standard expectation. Platforms that fail to meet this demand face the risk of user churn, and must add instant retail to their core strategic布局.

2. Reference path for platform upgrading: Alibaba’s latest approach positions instant retail as the core pillar of platform upgrading, with the launch of Taobao Flash integrated with Ele.me’s full product catalog, while leveraging AI to drive user growth and boost retention. This dual-engine growth path combining AI and instant retail has already demonstrated high growth viability, and can serve as a reference for other platforms.

3. Insights for platform布局 in the AI era: In the AI era, platforms need to build full-stack AI capabilities spanning computing infrastructure, foundation models and end-user applications, while integrating AI with all apps within their ecosystem to build core competitive advantages. Platforms must also balance AI investment and commercialization pace; entering the commercial return phase early is required to form a positive growth cycle.

This Alibaba shareholder letter discloses the latest industry trends in AI and e-commerce retail, providing core first-hand information for industry research. Key takeaways are as follows:

1. New AI industry trends: The AI business of leading internet companies has moved beyond the early investment phase and officially entered a period of commercial profitability. Platforms with full-stack AI capabilities have already gained clear strategic advantages, and "AI + cloud" has become the new core growth curve for internet firms. Today, Alibaba Cloud’s growth driver has shifted completely from traditional computing and storage services to model, computing power and AI agent services. In the most recent fiscal quarter, AI-related revenue already accounted for 30% of Alibaba Cloud’s total revenue, with 40% year-over-year growth, indicating strong growth momentum.

2. New retail industry trends: Instant retail has become the core strategic pillar of platform upgrading for leading comprehensive e-commerce platforms, and the core direction for platforms to drive user growth and improve consumer experience. Currently, Alibaba’s instant retail business grows 47% year-over-year annually, with quarterly growth reaching 57% — it has already become the new core growth engine for the e-commerce industry, reshaping the sector’s competitive landscape.

3. New business model for research: Alibaba has built a full-stack AI business model spanning infrastructure, foundation models and application layers, with a dual application layout of the consumer-facing Qianwen App and the B2B-facing Wukong platform. This provides a proven, referenceable path for AI commercialization.

Disclaimer: The "Quick Summary" content is entirely generated by AI. Please exercise discretion when interpreting the information. For issues or corrections, please email run@ebrun.com .

I am a Brand Seller Factory Service Provider Marketplace Seller Researcher Read it again.

【亿邦原创】5月22日消息,日前,阿里巴巴集团主席蔡崇信、首席执行官吴泳铭联合发布致股东信。

股东信中指出,AI业务方面,阿里AI业务已跨越初期投入阶段,正式迈入商业化回报周期。

在AI应用层,阿里巴巴面向C端推出千问App,集生活、办公、学习于一体的全能型个人AI助理。目前,千问App与生态内的各类应用已经深度打通,包括淘宝天猫、淘宝闪购、飞猪、大麦、高德、支付宝等。面向B端,阿里巴巴发布了企业级AI原生工作平台悟空,调用AI智能体处理复杂工作流,接入依托阿里巴巴生态打造的技能模块。

股东信中总结道:“凭借在AI价值链上的全栈能力,阿里巴巴在AI新时代处于战略优势地位。”

在消费领域,股东信重点提及了即时零售业务。阿里巴巴认为,即时零售已成为淘宝和天猫平台升级的核心战略支柱。即时零售在利用AI驱动获取新用户、增强用户粘性、满足多元消费需求、提升交易量和商业化水平方面有战略意义。此外,淘宝天猫将一如既往聚焦于用户增长与体验提升。

前不久的5月14日,阿里巴巴发布2026年三月底止季度业绩及2026财务年度(2025年4月1日至2026年3月31日)业绩。

今年第一季度,阿里巴巴收入为2433.80亿元,同比增长3%。若不考虑高鑫零售和银泰的已处置业务的收入,同口径收入同比增长将为11%。同时期,阿里巴巴经营亏损为8.48亿元,2025年同期为经营利润284.65亿元。阿里巴巴非公认会计准则净利润为0.86亿元,同比减少100%。

分业务来看,今年第一季度,阿里巴巴中国电商集团收入达1222.20亿元,同比增长6%。阿里国际数字商业集团收入达354.29亿元,同比增长6%。云智能集团收入为416.26亿元,同比增长38%。“所有其他”业务(所有其他包括盒马、菜鸟、阿里健康、虎鲸文娱集团、高德、千问C端事业群、灵犀互娱、钉钉和其他业务)收入为654.59亿元,同比减少21%。

股东信中重点提及的即时零售业务,今年一季度收入达199.88亿元,同比增长57%。2025年4月,淘宝App上线淘宝闪购服务。同时,饿了么全品类进驻淘宝闪购。阿里巴巴2026财年几乎覆盖淘宝闪购上线一年的时间段。2026财年,即时零售业务收入达785.20亿元,同比增长47%。

以下为股东信全文:

集团主席和首席执行官致股东的信

2026年5月20日

尊敬的投资者:

今天,我们正站在通用人工智能(AGI)的关键转折点上。

大量AI智能体将承担越来越多的数字化工作,每个智能体都由模型生成的token驱动,并将日益成为人与数字世界之间的主要交互界面。面对如此深刻的行业变革和战略机遇,阿里巴巴集团正处于新一轮创业创新和面向未来的关键投资阶段。在此,我们希望与各位分享对未来的思考 — 包括我们的战略定位、竞争优势、以及如何把握下一波增长机遇。

进入AI智能体时代,AI模型和能力正在迅速融入各类主流工作及商业场景,token消耗量在各行各业快速攀升。以阿里巴巴为代表的AI全栈能力提供者,可触达的市场规模有望实现指数级增长。在此背景下,阿里AI业务已跨越初期投入阶段,正式迈入商业化回报周期。在强劲的AI需求驱动下,云智能集团的外部商业化收入增长在本财年最后一个季度加速至40%,其中AI相关收入占比达30%。AI正在驱动阿里云全业务升级,增长动力从传统的计算存储,全面转向模型、算力与智能体服务。

在AI基础设施层,我们自研的平头哥AI芯片已实现规模化量产,为云计算基础设施和MaaS推理平台提供高品质的算力支撑。在基础模型,我们研发显著加速,千问大模型近三个月内稳定迭代了三个版本,最新一代大模型Qwen3.7-Max面向智能体全新设计,实现了编程、推理等核心能力的持续突破。为与千问模型家族形成互补,我们同时加速专用模型的布局,包括推出支持即时互动创作的开放世界模型HappyOyster和专注跨模态理解与生成的多模态模型HappyHorse。

在应用层,2025年11月,我们推出面向C端用户的千问App,集生活、办公、学习于一体的全能型个人AI助理。千问App与生态内的各类应用深度打通,包括淘宝天猫、淘宝闪购、飞猪、大麦、高德、支付宝等,在日常生活、服务、生产力及娱乐领域具备独特优势。这些更广泛的整合扩大用户覆盖范围,提升阿里巴巴生态体系与外部服务的用户互动,并巩固我们在应用型AI领域的领先地位。我们还发布了面向B端用户的企业级AI原生工作平台悟空,调用AI智能体处理复杂工作流,接入依托阿里巴巴生态打造的技能模块。悟空和千问App共同组成了我们B端C端齐发力的AI应用布局。

凭借在AI价值链上的全栈能力,阿里巴巴在AI新时代处于战略优势地位。依托人才、技术和资源积累,我们对把握时代机遇充满信心,努力将AI+云打造成阿里巴巴的又一个增长动力。为了实现这一愿景,我们正在加大对全栈AI能力的投资力度:我们将持续加大AI基础设施建设和自研芯片的投入;在模型和应用层面,我们将投资打造更强大的基础模型能力,吸引更多应用接入,同时打造更强大的MaaS产品,来更高效地实现模型与应用的连接。我们看到了市场蕴含的巨大价值和发展机遇。

在消费领域,即时零售已成为淘宝和天猫平台升级的核心战略支柱。中国拥有超过11亿互联网用户,也拥有全球最大的线上零售市场,我们的电商业务就根植于这个充满活力的大市场中,淘宝天猫将一如既往聚焦于用户增长与体验提升。我们看到即时零售在利用AI驱动获取新用户、增强用户粘性、满足多元消费需求、提升交易量和商业化水平的战略意义。即时零售是我们遵循“客户第一”原则的必行路径:因为消费者行为已经发生深刻变化,对30分钟快速配送的期望已经成为常态。我们必须走在用户需求的前面,在快速变化的市场中保持敏捷,方能赢得竞争。

增长,是阿里巴巴不变的主旋律。我们将深耕技术创新,将前沿科技深度融入核心业务,如果能够为客户创造价值,必然也为股东创造价值。我们相信,要在激烈竞争中赢得先机,阿里巴巴必须保持“增长型思维” — 拥抱变化,厚积薄发,以长期主义赢取未来。这就是阿里巴巴。

蔡崇信 吴泳铭

集团主席 首席执行官

亿邦持续追踪报道该情报,如想了解更多与本文相关信息,请扫码关注作者微信。

文章来源:亿邦动力

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